Fred Beans Hyundai of Langhorne Service has received mixed reviews from customers. Many appreciate the professionalism and kindness of staff members, particularly one service manager who has been praised for his patience and willingness to help find affordable solutions to costly repairs. One customer highlighted how this manager provided quick assistance with a loaner car when their air conditioning broke down. However, some customers expressed dissatisfaction with the overall service team's responsiveness and communication. Issues have arisen regarding vehicles being held for extended periods, with concerns that additional problems were not addressed during that time. Although there are complaints about the loan process being challenging, the staff is often described as friendly and accommodating. Customers have experienced various issues, including engine replacements and service lights reappearing, leading to frustration. While some customers report positive interactions and successful repairs, others feel they had to be proactive in seeking updates about their vehicles. Overall, the service department shows potential for high-quality care, but inconsistent communication may detract from the experience for some clients.
Ryan Nguyen is a top notch employee. Helped me with my check engine issue and kept me informed during the whole process. I never felt like I was being misled or ripped off and I trusted his recommendation.
June 2024
Kind and friendly returned vehicle detailed ready for pick up but a service light came back on and there was another issue we have to address. When a dealer has your vehicle for several weeks they ARE responsible to take care of it so nothing else happens, in this case I'm not sure they realize that.
February 2024
Not a fan of the service team.Fortunately, the new advisor who was only with the dealership a short time was courteous and displayed excellent customer service.The above rating is due to him, not the service department in general.
