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December 2023 by Kevin Kilkuskie
Terrible customer service from Terry, very rude and not informative. Interest rates are not competitive for how small they are. AVOID
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August 2023 by Marronro
My mortgage was transferred to to Trumark for servicing and they are by far the worst mortgage servicer I've ever encountered. I've been with at least five different mortgage providers before Trumark and have never had any issues setting up automatic payments. It's impossible with Trumark because "the member bank is different than the mortgage company". This is such an archaic system that in 2023 you can't set up automatic payments. Instead, I have to set up direct debit through my checking account and then a monthly transfer to have enough funds to pay it vs. just setting up automatic payments from a savings account. Also, they don't currently have the ability to view real-time data on your mortgage account or escrow. You have to wait until the monthly statement to see your balances. The best is that they always end the phone call with "thank you for choosing Trumark". Trust me, I did not choose Trumark nor would I ever willfully choose them. Stay away if you can!
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December 2022 by John B
Good service and friendly, efficient staff.
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July 2022 by Keaton Lariver
Got an auto loan and was forced to be a member. They updated their app and it kicked me out. I’ve been trying to pay my auto loan payment for over a week. Every time I call to make a payment over the phone I get jerked around. Customer service sucks. DO NOT RECOMMEND WHATSOEVER. I’ll just wait for you guys toCall me to collect .
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July 2022 by Craig Davis
Froze my joint account when my wife died.Not "working" stay at home father of 2 with no income or access to our money.
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July 2022 by Hawthorne Abendsen
Froze my joint account when my wife died.Not "working" stay at home father of 2 with no income or access to our money.
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July 2022 by Deanna Cohn
I took out a home improve the loan in January. I have tried to set up automatic payment every single month since. Every single month I have to call, use automated teller, etc. It NEVER seems to get fixed. I can’t even tell you how many hours I have wasted trying to PAY my loan each month. Their online banking is the worst online services I have ever seen. I was on hold for a real person for over forty minutes, then when the real human picked up I was disconnected. This seems to be the norm each month. If I can I’m going to transfer this loan to a financial institution that will let me pay my own loan without taking hours of my time each month!!
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July 2022 by Gina Nicoletti
I’ve been at trumark since I was 14 years old. this bank lacks security! people get access to my bank and get away with stealing my money.. I had to file multiple disputes and now I have “limitations” on my account. so now I can’t even use my card for anything online which is completely stupid because ALL MY BILLS are ONLINE! So don’t understand why I get punished for people getting my information .
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July 2022 by Ronald Reagan
Froze my joint account when my wife died.Not "working" stay at home father of 2 with no income or access to our money.
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July 2022 by Thomas Paine
Froze my joint account when my wife died.Not "working" stay at home father of 2 with no income or access to our money.
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May 2022 by Cathy Beatty
I have a car loan with them and they're great they're excellent always nice when you walk in very friendly go out with their way to help you.
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January 2021 by Christopher P
Never had any issues. Great and friendly staff.
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December 2019 by Cindy Bulman Mezzanotte
Great service and staff! Easy online access to accounts as well.
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December 2019 by Daniel Thompson
They have very good rates, good percentages for loans and a very friendly and helpful staff.
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December 2019 by Herminder Sidhu
Place to do business. Best individual customer service provided by excellent staff.
