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November 2023 by William McCurdie
Professionalism coupled with courtesy and follow-up after the sale......can't ask for more than that!My wife and I ordered a Subaru Crosstrek in late August and took delivery on October 20th. Besides loving the car, the entire sales process was smooth and drama free. Our sales consultant (Nick Strunack) patiently explained many of the features of the car. He conducted a small tour of the immaculate facility and introduced us to the assistant service manager. Overall, a fine experience and a great car.
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October 2023 by Ed Turner
Our 2020 Outback was in for it's 30,000 check up. Your technical support found that the thermostat was not working and we where informed that we should not drive the car. You gave us a loaner car to drive until ours was done. You couldn't give us a time for fixing the car. We keep calling to check on the status, but we just got voice mail and told to leave a message. We did not get any call backs, until we called and got an answer. I thing that we should have been able to get into.
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October 2023 by Rachel Wiley
Nick and the entire Piazza Limerick Subaru team were all so helpful during the entire process! Nick especially made this an stress-free and wonderful experience. Highly recommend!
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September 2023 by Mel Kimmel
Everyone have I dealt with throughout the purchase process has been courteous friendly, knowledgeable and appear to be sincerely concerned with customer satisfaction.
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September 2023 by Brian Mabry
Took advantage of my girlfriend. Told her twice before this appointment nothing wrong with her brakes, third appointment told her she needed brakes! Not good business in my book and we won’t be back.
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August 2023 by Erin
Excellent service. Prompt on check-in, gave me an area to work while I was waiting. Kept me informed of the approximate time for completion.
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August 2023 by Rob Rid
Every time we go to piazza for inspection they tell us we need thousands of dollars in repairs to pass. We don't trust them, so we then take car to a different subaru dealer for the repair. The different dealer has always told us the suggested repairs are not needed at all. We have been told the head gasket is leaking, every year the brakes are always metal on metal with the rotors, break calipers are frozen, and well bearings are on their last legs. They are terrible liars.
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June 2023 by Frederick Blank
I had an appointment to look at my air conditioning on a Saturday. Unfortunately they could not get the service done because of a technician shortage.However Christine rescheduled my appointment for me and also gave me a loaner car for the inconvenienceThe fixed my air conditioning promptly.Thank you
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May 2023 by Jonathan Simmonds
Amazing service staff. Their team is professional helpful and very responsive. I wouldn’t want my Subaru to be service by any other team. Thanks to Will I was able to get my car back in time. Thanks guys.
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May 2023 by Tim McDuffee
Bought my Impreza from them only to later discover how poor their customer service is. Once they've sold you the car you can forget trying to get any type of decent customer service.
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April 2023 by David Collins
As a Subaru fanatic who doesn’t trust mechanics easily, and is a hobbyist mechanic. I have only taken my dream car (2014 Outback Limited *fully loaded*) to Piazza Subaru of Limerick. The first time I visited the service manager (Russ) sat down with me to chat about Subbies. To see the same passion in his eyes and how he spoke about Subarus made me know I was at the right place. The prices always seem right. If there is a mistake they own up to it and do their best to resolve the issues. Did I mention they have a loaner car program. I got spoiled the last time. I got to drive a ‘23 Outback Touring. By the way I travel 20 miles and 40 minutes just to take my car here. My last visit Ben took my situation personally and was able to bend over backwards to assist me. Thank you Ben. I will be back again. The passion here is real.
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April 2023 by Itstherecit17 S.
My wife took her 2016 Outback to get the "oil changed and the tires rotated". When she went to check in at the service desk, a cabin air filter was recommended, because the owners manual stated it was due to be changed. She agreed to let them replace it, without inquiring about the cost. When she received the bill it was $120 for a 5 minute process for changing the cabin air filter at most. They charged her $39 for the filter and the rest was a labor cost. I looked on YOU TUBE to see how it is done and saw someone change the filter in less than 5 minutes, one handed because the camera was occupying the other hand. The cost of the filter was just $10 when bought from ADVANCED AUTO. Regarding the tire rotation, I had seen something, also on YOU TUBE, about marking the tires to check if they actually get rotated. LIMERICK SUBARU did not rotate the tires as specified. I had marked them with clear finger nail polish to check if they had been rotated. The appointment also said when the tires would be balanced and the specified air pressure for each tire would be set accordingly, and the failure to remove the tires from the vehicle made that impossible. Another specification in the oil/rotation package was a through inspection of the vehicle, which I doubt was done, although I have no proof of that. The entire servicing ball was $210. My recommendation is: DO NOT TAKE YOUR VEHICLE TO LIMERICK SUBARU for ANY SERVICING, be it ever so small. They are UNTRUSTWORTHY and extremally OVER PRICED. There is one consolation in this review though. I called LIMERICK SUBARU to inquire about the situation, no tire rotation etc., and their OVER PRICING of the cabin air filter, which they would not adjust. They acted stunned when I finally reached someone who could address the situation, after at least 3 calls to do so. They said they would reimburse $30 for the failure to rotate the tires, with a credit balance, to be used my next time there for anything. I told them I wanted a check for the $30 and they agreed to send it. I will NEVER go to LIMERICK SUBARU for anything, unless it is covered through an extended warranty, not purchased from Subaru, and if I do take the Outback there, I will do so with much trepidation. This encounter with LIMERICK SUBARU was eye opening. Many people may wonder if their vehicle is being serviced to the terms, which had been agreed upon when taken anywhere for servicing. I hope this review might shed some light on that suspicion. BEWARE of thieves, rip-offs and frauds when dealing with anything to do with your vehicles servicing and repairs of, recommended parts replacements, when it is only based on the OWNERS MANUAL (when the part is functioning to your satisfaction). Check the price and shop around for a better deal, and hope the shop you may have to deal with is trustworthy, and has scruples and integrity! Also beware, because it might be women are more susceptible, for numerous reasons, when they are solely responsible for their vehicles care!
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March 2023 by Cindy Duda
They made the car buying experience less stressful. They weren't pushy and they explained everything so well. I love my new Subaru!
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March 2023 by Jake J
I've brought my subaru here a few times and they have been very helpful and professional. Service department is outstanding compared to most other dealerships.
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February 2023 by Albert L.
Not the best experience, but not the worst either. Charged more for an oil change than their advertised price listed on their website... not the end of the world, but not worth the frustration of arguing.There's zero communication between parts and service departments. Called asking for a spare part, was transferred back and forth between parts and service several times. Why I as a customer need to check with the parts people if they have a part, then go to the service department to schedule an appointment is beyond me. I would think someone there could figure that out. Also annoying when they say they have parts, you show up, they tell you they don't have parts but will order them, then actually check if they have parts and then magically find them.
