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March 2024 by Mr Miles
Friendly staff
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February 2024 by Mary Sanger
The engine light came on, so I stopped by to get it tested. In a matter of minutes the diagnosis was finished. Not an easy fix, so off to the garage.
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December 2023 by Joey Eddler
Always out of stock on parts
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November 2023 by RC Goularte
UPDATE : AutoZone sold 2 DEFECTIVE engines ! My truck has been in and out of the shop since Dec. 2021. I was able to drive it a little over 1000 miles with those 2 JUNK engines ! It's currently in the shop waiting for engine #3 from this store. I'm out THOUSANDS of dollars and I STILL don't have a truck I can drive ! A shop in Lititz was paid to install an engine that they purchased from AutoZone. AutoZone did not include ANY warranty information or break in information when I picked up my 07 Avalanche on 6/20/2022 with 189,582 miles on it.. The rebuilder of the engine was NuTech. Warranty information /break in procedures were NOT provided until 10/3/2022. I was told by the shop everything was good to go and to change the oil at 5000 miles. Since we didn't have the paper work that should have been supplied with the engine, it was never broken in properly. I had noticed smoke at start up 3 times until I finally was able to catch it on video and picture ( note : it took time to exit truck with phone and put in camera mode so there was a considerable amount . As I sat in traffic, I noticed the oil pressure drop from 40 to 20 psi as I sat for minutes. Back in shop at 190,287 miles on 8/24/2022, no issues found. At 190,564 miles I was warned by the on board computer I was 2 quarts low on oil !!!!! I added the 2 quarts and documented everything. I noticed at that time I was at least 1 quart low on antifreeze. At 190,928 miles 10/5/2022 I changed the oil. 5 quarts of oil came out when it holds 6 quarts. Knowing it was full after adding the 2 quarts at 190,564 miles I KNEW there was a problem. I used 3 quarts of oil in under 970 miles !!!!! AutoZone WILL NOT replace the defective engine. I was given a list of 11 tests they wanted done to insure the engine is defective. When proved ( I guess my documentation isn't good enough or the 4 master techs who have seen the truck ) they will replace the engine BUT they only pay $50.00 an hour for the shop to replace it. The Shop charges $144.00, so I will be responsible for the difference. SAY WHAT ? I've had the truck for less than 90 days when the issues started and YOU want me to pay THOUSANDS to have your defective engine replaced ? BUYER BEWAREUPDATE : Manuel from AutoZone emailed me October 31 explaining I would be contacted by regional management in 24 hours. It's now November 2, no one has contacted me.UPDATE: Josh from AutoZone called me at 5:06 pm November 2, 2022. He said the shop who installed the defective motor should handle the warranty and he would call the shop and call me November 3, 2022 to figure this out. It's Nov. 10th at 4:14 pm and I am still waiting for that promised call. The shop, Christian Brothers in Lititz says I needed to deal with AutoZone. The owner of Christian Brothers told my credit card company they are working with me. Last communication I had with them was October 11, 2022 at 6:30pm.Update : please note the oil pressure pictures. While hot, at idle in drive there is a picture of it holding 40psi, the 2nd shows same scenario 20 minutes later holding 20psi. Minimum is 25psi.
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November 2023 by Adie Bennett
Super friendly and knowledgeable staff to keep me and my car on the road.
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October 2023 by Adam Hossler
Will never be coming back to this location. If you don’t know the correct answer. Don’t give one at all. Was told my an employee step by step how to remove bracket from windshield. Immediately after doing exactly what she said my windshield was cracked with a 2 inch chunk of glass missing at my own expense. I immediately called my local mechanic and he explained to me that under no circumstances is what your employee said correct and that bracket is never to be removed from the glass. But apparently the lady had coke that 100 times. God only knows how much it’s now going to cost to replace my windshield. Will never give my money to any autozone again…thanks a lot crystal ?
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October 2023 by Mary Dorman
Vincent was very knowledgeable, friendly and recommend a “package” that will save me money in the long run! I definitely will be back!
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September 2023 by Andrea Kline
Great customer service and very quick with replacing my car battery!!
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July 2023 by Brian Mcneal
They're always polite and helpful and knowledgeable about all my automobile needs.
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July 2023 by Alex P
Watched them tell someone they wouldn’t take waste oil unless it was in the original oil container. What a joke
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June 2023 by Christopher Silva
Had a late night battery issue on my Audi and needed to get that and the alternator checked to figure out what I was going to do about getting to a very important job in the morning. I arrived there 20 min before closing and Dakota got me squared away and dropped a little helpful knowledge. Thanks D!
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May 2023 by Shannon Eve
Our headlight went out on our way home today. We stopped off at this AutoZone to pick a new one up. The store was layout really well and clean so it was easy to find what we were looking for. An associate, by the name of Vincent, came outside to see if we needed help installing it! That was so kind of him to do! This is a great location and Vincent should get a raise for his wonderful customer service!?
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May 2023 by Heyheyvicky
Customer service was excellent!! John and the manager were super helpful!! 10/10 recommend! I needed help with my battery and alternator and it was fast and friendly service. John went above and beyond.
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May 2023 by Mike Peterson
Both technicians were super friendly and helpful. Very "down to earth", no judgement on my lack of knowledge for what I needed and they were happy to assist with installation. The kind of place you WANT to go to for automotive help.
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May 2023 by Rc G.
AutoZone sold me now 3, YES 3 defective engines. The 3rd motor made it to 500 miles, the 1st oil change after breakin period. When I took it to my technician who works on 12 of my families cars, He sends me pictures of the oil leak and tells me the ticking noises wasn't in my head, a lifter was ticking. If a lifter is ticking at the engines 1st oil change at 500 miles, what is it going to sound like at 2000 miles ? This is the quality of engines they sell :- 1st engine lasted 972 miles-2nd engine lasted 200 miles- 3rd engine lasted 500 milesThe truck was purchased in May 2021, it's now May 2023. To date, I've put under 12,000 miles on it. Considering the average person puts 15,000 miles on a vehicle in a YEAR, I am none too happy that my truck has been in the shop more than in my driveway. AutoZone's engine supplier required a insane amount of tests that needed to be performed before they would approve a replacement ( please see my earlier review ). I have been in contact with the district manager and his boss, the area director requesting this matter be resolved. Bob, the area, director seemed he wasn't happy with the how my ordeal has been handled and told me he'd look into it and call me back. That call hasn't come. The only person who was helpful was Crystal ( I think that's her name ) the commercial sales manager. She did all she could do, and then some. Her bosses, not so much. I hope my situation helps someone make an informed decision when buying anything from AutoZone in the future.
