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March 2024 by JJ
Awful service if you ever have to go inside. Place is filthy (currently there’s someone’s retainer right on the counter). No one takes your order, have to use the kiosk. It doesn’t have all drinks listed and just broke down calculating my total.
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February 2024 by Kay L
I just love you guys. Best Dunkin around ever.
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February 2024 by Shelby Schreiber
During this mornings harsh weather, an associate by the name of Anthony, was beyond helpful! When talking with him at the window, he was the only one at the store and was preparing to run the store solo this morning. I have had the pleasure of being helped by Anthony many times at this store as I am a regular. He has greeted me warmly each morning, and this is is not the first time he has braved the weather to come in. You have a wonderful employee and I wanted to express my appreciation for Anthony and Dunkin! Thank you!
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February 2024 by Samantha Cash
Been here at least a dozen times now- every time has been disappointing. Frequently the order is wrong. Every single time I've ordered iced tea from this location it tastes skunked. Giving two stars vice one only because some of the employees are kind and I can tell they try. Hoping things improve.
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January 2024 by Gene Plett
The frozen drink was great and pretty fast at making it too. Priced very competitively, in fact, as delicious or even tastier than Starbucks at a better price.The young girl was not nice to me, just grumpy and no smile.
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January 2024 by Marcia Biscoe
I have driven through at this location several times and always found the person taking care of me very friendly, and the food and drink fresh. Today, I pre-ordered four boxes of hot chocolate for an event. When I came to pick them up, they were all ready to go right on time. The staff was very friendly and a young gentleman helped carry the items out to the car for me. It's really nice to see a fast food location able to rise above the rude nature at so many places these days to provide friendly customer service along with good food!
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January 2024 by Amanda Sperduto
SLOW AND
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January 2024 by Jules Lianne
I placed an online order, and after paying for my five dollar latte, (which is pretty ridiculous by itself) I picked it up only to find it 3/4 of the way full. It was at 10:45 in the morning, mid week.-certainly not rush-hour by any means.I just really can’t believe that after paying such a ridiculous amount of money for one coffee, they can’t even fill the cup.
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January 2024 by Tom Hartranft
I stop here at the Lititz Dunkin every morning during the week at around 5:15. There is a young gentleman with dreadlocks and glasses. I don’t know his name, but he certainly makes my day. Not only is the order prompt, fresh and (coffee) hot, just his pleasant personality and cheerfulness along with the order helps get the day started on the right foot! So glad Lititz has a Dunkin. Well staffed and efficient. Absolutely love it!
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December 2023 by Gladys Dulaney
Definitely very disappointed, I stop at this location 4 to 5 days a week for the last 3 weeks, I keep thinking something would change. I was trying not to go out of my way for my daily dunkin prior to work but I was lucky ONLY 1 time to get my coffee order right. Seems like most of the employees at this location are only there to hang out and get paid for it and not care to get a simple order the way the customer wants it, they do it there way just to get the customer in and out so they can go on with there phones and whatnot. I usually do not complain but after 12 visits and only 1 time correct order and respectful service I will be finding another location that can get a simple coffee order done correctly and treat customers with respect.
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December 2023 by diane archer
Nice customer
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December 2023 by Lance
Duncan is not like it use to be that's for sure !! This location they have gotten my orders wrong quote a few times. A number of employees behind the counter and kitchen on their phones. One girl was so rude to wife at the drive thru. "Miss long nails and hoop earrings"
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November 2023 by jace sellinger
Don't know what they are doing..paying almost 20 for every order and they mess up and don't even put what they are supposed to on each
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November 2023 by Kathleen Derr
Arrived and was busy inside with more people just sitting around not eating. Placed my order when I ordered pastries I only received 1 of the 2 donuts I ordered but on my bill I was only charged for one so I just left it go. With my sandwich order I was told I would need to wait between 5-8 minutes for them to be ready; so I waited after awhile i happened to get get up from table to get napkins & noticed to sandwich boxes sitting on the countertop. They just happened to be my sandwiches but no one bothered to call out that they were ready. We ate and @ the time we were leaving we were the only 2 people in the venue however, when we went outside to our car every parking spot but 1 was occupied with a vehicle. No one was in any of the cars so it left me to think were employees parking in those spaces and if so you would surely lose business by people thinking it was that busy that they would just leave. No one was was in the drive thru area. (Hopefully employees are told to park off site) There were @ least 4-5 visible people behind the counter working area.No one came out to clean the tables off after people had left.Parking: Lots of parking but ALL but 1 space was occupied with cars but no one was in the venue when we left from eating. This is unfortunate for people that would like to eat inside and can't find parking.
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November 2023 by Brittany Logan
Horrible service