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June 2025 by Jorge Gonzalez
Really bad with airport Lancaster location
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June 2025 by Axel Sanabria
The Nissan that I rented was very unstable, but the rest of it was very easy, the whole process was very easy.
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June 2025 by Steve Aldridge
This is a great company for your rental needs. Associates were knowledgable and professional.
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May 2025 by Kellye
The staff at enterprise are always kind, professional, knowledgeable, and courteous. I love the convenience of being able to pick up and drop off at the airport.
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May 2025 by Michelle Kauffman
Quick and efficient, great helpful and friendly staff
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April 2025 by Diana Valanty
Went to office to get info on renting a car. Was not helped at all and told instead to “go on the website.” No customer service provided at all and was rudely dismissed.
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March 2025 by Marsea Waller
My rental was from Lancaster airport, Pa. The service agent that assisted me with my rental was personable, respectful and kind. The vehicle exceeded my expectations. I would definitely rent from them again.
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March 2025 by Allen Fisher
Great experience and nice truck for a reasonable price.
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January 2025 by Rachel Dixon
Cancelled my reservation due to staffing issues at the office in December so I never even got a car. I went to pick up a rental in a different city at enterprise this month and it showed that this location still has a reservation open under my name so I couldn’t do another rental. Thankfully enterprise manager at this other location was helpful in voiding the error by this location. But renters beware!
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February 2022 by Glen Groff
VERY UP SET DON'T HAVE WHAT I RESERVED AND THEY TRIED TO GIVE ME SOMETHING ELSE WITHOUT TELLING ME
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April 2021 by Kaylynn Plasterer
Extremely rude and unhelpful. Barely was able to walk in the door and was already treated terribly. Connor is a terrible employee...I do not recommend going here!
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December 2020 by Roger Vaughn
Landed at Lancaster, PA and had no reservations but had to stay overnight and needed a rental car. Enterprise only had two vehicles available and worked with me to provide the best rental price available. Once again service above and beyond!
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November 2020 by Kaylynn Bert
Extremely rude and unhelpful. Barely was able to walk in the door and was already treated terribly. Connor is a terrible employee...I do not recommend going here!
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October 2020 by Mark Ovich
Connor called me to let me know, the car I just rented on their website, wouldn't be available when I reserved the vehicle. The website let the transaction go thru, but then calls me and says we cant have a car for you till 2 days after the original pickup. Was very rude on the phone, and didnt try and help the situation at all. Even though this is clearly the business model fault. If you have x number of vehicles, the computer ONLY allows X number of reservations. It's not that hard of code to write into a program. Now I have to cancel the reservation and go to a different rental.
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August 2020 by Emmanuel Jean-Philippe
They don't give you paperwork to confirm the time that you picked it to nor when you returned. Then try to charge you for an extra couple hours. I believe this is done on purpose to make some extra money off of customers who come in. Thank God for a supervisor via their customer service national hotline who gave me a reimbursement.
