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March 2024 by Karen Pujale
Everyone there is so knowledgeable, pleasant, and always ready to greet you when you walk in. I wouldn't go to any other UPS store, all of you are awesome. Thank you for everything you help me with. ?
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February 2024 by Monica Pullen
I would highly recommend UPS store of kissel hill Lititz PA. Professional, courteous and friendly. Service is expeditious!
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February 2024 by Kathleen Donmoyer
Personnel is super friendly and efficient.
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February 2024 by D
Always helpful! Always friendly!
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February 2024 by Morgan Jennett
I’ll give 3 stars for now. I wouldn’t mind changing it if the employees work on listening instead of making assumptions. The only issue I have is I sold something online. I had the choice to have UPS scan a barcode and print the label for me. My mother decided to run it there for me. As soon as she walked in they asked to bring her return over here. She stated it’s not a return. So she was sent to another employee which is fine. She explained to the employee that she has a QR code and needed to ship. I’m unsure if he heard her or not. He asked for her number. She was a little confused but gave it anyway. He said it’s not showing up. She said it was something I sold not her. So he asked her for my number, nothing showed up. She mentioned we’ve dropped off stuff like this before and never had to give our number. So he asked her for her address. It dawned on her that the employee was trying to get all the shipping info. She stated again, no my daughter sold something. The buyer already paid shipping. I have the QR code for the label. So he then proceeds to say Oh next time let us know it’s a return. This is now the third time my mother has corrected both employees it is not a return. She reiterated this is not a return, something was sold. He gave her the receipt and says AGAIN next time let us know you have a return and show the QR code. Keep the receipt until the return arrives. My mother corrects him once again, she said don’t you mean keep the receipt until the buyer receives it? He just said yes. I’m hoping with shipment everything goes well. This shouldn’t be that hard. It would have been a waste of my mothers time and their time to get info they didn’t need. I highly recommend management takes into consideration training on actively listening to customers. If both employees would have just listened instead of making assumptions it wouldn’t have had to be drawn out. I’m just glad my mother was paying attention. Usually we have no issues at this location. So it was a bit frustrating especially when it as simple as just listening
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December 2023 by Kristen Buller
I stopped by 5 minutes before they closed, I was running late due to traffic and the young man that offered to help me was very kind and understanding even though my package destination caused some issue due to shipping to USNavy overseas destination to my nephew who is in the Mediterranean. The manager also assisted and she as well was very patient and kind, just wanted to say thank you for being patient and helpful!
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December 2023 by Eric Coulter
I highly suggest when someone orders from a vendor and they happen to use UPS for delivery, ask if the delivery can be changed to FedEx or can be picked up. UPS drivers don't try hard enough to ring the doorbell or knock more than once. I'm now on day 3 of not receiving my package when I was supposed to receive it on November 4th. Regardless of restrictions or if the package requires a signature, UPS drivers should knock more than once and use the doorbell which is not hard to miss.
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December 2023 by Alastair Peters
Was doing my first Amazon return and didn’t realize I could use the kiosk thing. An employee who just came back in to the store showed me how to do the whole process and was professional and pleasant. 5pm. Cheers to him.
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November 2023 by Electronic Cafe
Joyce is amazing here. As a former general manager in retail for over 15 years I can tell right away when someone loves their job. Joyce keeps great customer service alive. She is proud of her store location and keeps big business small by focusing on the customer and enjoying her interactions. Thank you Joyce!
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October 2023 by tim humphrey
Joyce is amazing here. As a former general manager in retail for over 15 years I can tell right away when someone loves their job. Joyce keeps great customer service alive. She is proud of her store location and keeps big business small by focusing on the customer and enjoying her interactions. Thank you Joyce!
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October 2023 by Dunbar Helsley
Joyce was FABULOUS!! Despite a very long line, she clearly explained the notary process, made / emailed copies of my docs, ran through shipping options and was a pleasure to talk with the entire time. I never felt rushed and am confident that everything was done correctly. I even received my emails before I left the store!!I’m coming back!!
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September 2023 by Barbara Mobarak
I have had a great experience with this store for several years. My business address with UPS was very efficient. The manager, Joyce, was patient and helpful.
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August 2023 by Gregory Bachman
Each of the people who work here -- and especially the owner -- are very customer-focused. They go the extra mile. They suggest how to get a discount for prepaid bulk photocopying. They do the photocopying FOR you! They are patient AND efficient. whether its shipping or copying, THIS is the place to go!
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August 2023 by Tammy Mumma
If there were 100 more stars, I would give them. I recently brought a document into the Lititz UPS Store #4517 that needed to be sent next day air with early morning delivery. My son needed it before a flight he was taking the next day. The document missed him, so I called into the Lititz UPS for help. Instead of directing me to Customer Service, Jorah called them multiple times for me to check on the location of the package and then had the package redirected to my son's hotel. There was a mix-up at the hub with the new address and the document was not sent as requested. Once again, I called the Lititz UPS and Serina called Customer Service for me and got the address corrected. She kept following up until she was sure that the package was headed in the right direction. My son finally got the document the next morning. I would highly recommend UPS and especially the Lititz office. They treated my package like it was the only package they had to process and they rejoiced with me when it arrived. Thank you to all of them, but a huge thank you to Jorah and Serina.
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July 2023 by Atle Bjanes
This UPS Store, and it’s proprietor goes the extra mile to serve their customers. They have made last minute efforts to provide accurate and outstanding service for my business consistently over many years. Cannot recommend them more highly!
