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October 2023 by Tammy Calhoun
Great people great services and good prices
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August 2023 by Autumn “Lil Bird Nerd” Renee
It's a very very very clean storage facility. The prices went up and that was even before inflation. My mother &bro both had storage facilities here a few months before my husband and I got one. They were running some type of Bogo at the time my immediate family got there's. When I went to get ours...it was over. I mean...nothing beats having a family member with a lot of space that can just let u store stuff there instead of paying for it. We have a next to largest facility and with tax it's a little high. I'm not sure what other places charge however. So maybe its really not that high. If your going in, thinking your going to get some Bogo deal bc your family was in there a month or 2 prior to when you went to rent your facility (like I did) then it's not bogo in addition to the rates higher than u thought...its just w rude awakening. I do wish u-haul and the dollar tree across the lot from them would get together some how with the city and do the right thing and block off the nesting killdeer. I counted at least 4 or 5 mating pair of killdeer and ppl where just totally ignoring them and practically running them over. Ppl must not have a clue that they're a federally protected bird&its not ok to have them ran over by a bulldozer or two either. All that gravel u-haul has closer to the dollar tree is nesting areas that should have cones or caution tape around them. There are schools that are closing entire entrances and parking lots bc they're federally protected birds. I'm not sure why ppl think it's ok to just kill babies and run over nests when those parents work tirelessly night and day to protect them. Then when the little ones hatch they ofcourse can't fly and they just look like little cotton balls running around. They're the closest relative to the extremely endangered piping plover. We need them around. They help us keep so so many bug counts down and without them we'd be really over ran with INSECTS every summer. Can we maybe help them? If your not sure what to do plz contact the Verona Wildlife rehab or your local fish and wildlife service.
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June 2023 by Joe Cardiff
I returned my rental went inside with a broken foot, mind you, to make sure it was checked after I added more fuel than I started with and washed their truck for them because I didn't notice it asked if it was clean and wasn't when I got it so I didn't want charged and still was charged almost $16 extra days later after the manager personally checked the vehicle upon return and printed me a receipt. Just ridiculous they can just add charges even after you do everything correctly
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May 2023 by Michael O Daly
Quick and easy reservation of exactly what I need.
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May 2023 by Heather Dixon
Always friendly and fast service at this location
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March 2023 by Jen D
The people at the Lower Burrell Uhaul hub are wonderful! They are kind, pleasant, welcoming, greet & speak to you with smiles, engage with customers & each other, & go out of their way to help! These are all qualities that are hard to come by lately. Uhaul could teach other places a thing or 12 about how to interact with customers. They even called me when I was about 15 minutes late because of a hiccup I had on my end and changed the time of my reservation so I didn't lose it, and she seemed happy to do this for me! When I went to leave, I had to go back in because I couldn't reach the pedals. We had a good laugh because I'm too short for, well, everything. ? She could have just told me how to move the seat, but instead she happily went out (in the rain, mind you) & showed me. (I looked in the wrong area for the slider thing.) They really are great people!The store is clean, organized, and the prices for things like ratchet straps is really good, too. I stupidly went somewhere else and got two for $6 more than the price of 4 at Uhaul. *oop* They aren't trying to gouge people the way you would expect at places where you'd need supplies in addition to the service. That was a nice touch.I was having a terrible start to my day before getting there, but after you had me smiling and laughing, my day was turned around. Even with the rain ruining my hair, my morning starting off terrible, and the stress of moving & being nervous about renting a big truck, I had a great rest of the day and it all started with being a customer at Uhaul! I sincerely thank you for the great experience! You truly changed my whole day!!
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March 2023 by Paula Harkleroad
We have rented trucks from them and they have always provided great service in our trucks or vans or always outside waiting. I give them a five star rating. We will always be renting there when needed. Thank you
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November 2022 by Andrew M
I have used them many times and each time has been fine. The reason for the 4 stars is because there is always some odd disconnect between online booking and pickup. You all need to work on that process because I don’t feel like I’m saving any time when I pick up the vehicle because I go through everything online, then again at the store for some reason. Online booking interactions should be: Sign, keys, drive. 2 minute interaction.
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November 2022 by Analog Mathis
I have used them many times and each time has been fine. The reason for the 4 stars is because there is always some odd disconnect between online booking and pickup. You all need to work on that process because I don’t feel like I’m saving any time when I pick up the vehicle because I go through everything online, then again at the store for some reason. Online booking interactions should be: Sign, keys, drive. 2 minute interaction.
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September 2022 by corey sober
Most one star reviews are correct. They make false accusations in attempt to steal more of your money as is. Completely un professional and I would not recommend this location to anyone. If I could rate 0 stars I would honestly. This branch needs shut down and operated by someone else.
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December 2021 by Mark Rogozinski
Absolute horrible experience!!! One of the worst experiences of my life ! the young kid behind the counter was nasty to me he was rude to me did not treat me with dignity and respect as I was already having an absolute horrible day he made it so much worse I was literally shaking when I left that place! AND.. to top it all off I rented a 10-foot U-Haul and he just left the paperwork and keys and said that there's your truck over there bye he did not walk out with us he did not go over the vehicle he did not check out for any damage he didn't even leave the building he just gave us the keys and said it's parked over there bye!
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October 2021 by Edie Kubiak
Terrible customer service. Was accused of damaging a truck did not want to here what I had to say.Was shooed away like a dog. I have never been treated so badly ..Never will I never go back there ever again. Shame people have to treat people so nasty .
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September 2021 by Lisa Shields Schrader
Dana was absolutely Amazing when my sister had an issue today! would DEFINITELY recommend them and truly appreciate Dana
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July 2021 by Lisa Watt
Please don't get a hitch done here Took them almost 5hours to do a hitch and wiring harness. Then it looked like someone had taken a hammer to it to get it into place or something. was all dented and scratched up. Due to this it rusted after the first rain
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June 2021 by Mark Chapaitis
Had to move a couch for A friend, this U-Haul location was great...service was fast and friendly.
