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November 2023 by Shawn S.
This CVS PHARMACY is TERRIBLE if you are in severe pain, even with a prescription from your Dr for pain meds!! The girl at counter was nice, however, I was treated like a drug addict by kid on phone and pharmacist. I'm suffering from a large kidney stone, on top of my psoriatic arthritis, degenerative disc disease, and likely anklylosing spondylitis, for which I am immunosuppressed! My day-to-day is very difficult. This all hit me suddenly, 3 years ago. My regular CVS location just recently closed, so I tried the next one closest to me. I was DISCRIMINATED AGAINST! Perhaps cause I'm currently disabled, and the Pharmacist saw I'm on Medicare! It really makes you wonder when you're treated so ignorantly. There is definitely hate behind it, coming from somewhere.I'm regularly prescribed Suboxone for CHRONIC PAIN, SPINE DAMAGED, and when I get kidney stones, pain management fills 1 weeks worth of Percocet to keep me out of ER. I understand Suboxone is mostly used for addiction treatment , but much of the time now, it's being used for long-term chronic pain treatment. That's is why I was put on it by Pain Management @ UCLA. My usual CVS location, which closed, knew this and had been filling these scripts for me for last 4 months, as needed. They were such nice people too! Today, after Dr sent script in to this location, they put in on hold, questioned why I'm on the meds, with an accusatorial tone, with no understanding whatsoever, even though I told them to look at my history. When they refused to be understanding, it was like I was talking to a robot. I even said, so. I was frustrated the way I was being talked to. Then my Dr called this CVS, and was told by head pharmacist at the time, IM NOT FILLING IT, NOPE! My Dr told me, "they don't like you there, for some reason, go to a different Pharmacy!" I was gracious to them at first, with stone trying to pass, but I'm sure the look on my face said everything. This was awful to deal with while suffering in so much pain, after being in ER whole day before. No wonder people get crap off the streets! THATS NOT ME! How dare they treat me like that! I blame the pharmacist in charge! She should not have the job if she DISCRIMINATES! Complaint filed! I hope the next person in my situation is treated differently! I did get a hold of where my regular location moved to. They told me there was no reason for that to of happened, which proves, ITS THE PERSON at this location. Biased!
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July 2023 by Jermaine Davis
Great customer service
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December 2022 by Barry S.
Dirty, and incompetent staff. I got an injectable medication with no syringe in the bag. They asked me if I wanted a Covid shot or to put my credit card on file but didn't tell me I had vials with no syringes. So I drove home and couldn't take my medication I had to drive back. I asked why didn't you include syringes and they said because you have to buy them and I said why didn't you tell me the bag didn't have any syringes and they gave me syringes for free. First they're idiots and then they say that the fix is free. Sad is one thing but sad with people's medication is dangerous
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September 2022 by Suzanne Rinkus Bancroft
Worst customer service I’ve ever seen. Got a call about the second Pfizer shot being abruptly suspended by the FDA. WHEN I INQUIRED WITH CORPORATE THEY TRANSFERRED ME TO CS THEN TO COVID HOTLINE NEITHER OF COURSE COULD ANSWER ONE QUESTION. TOLD ME I NEED TO TALK TO THE ORIGINAL PHARMACY. This is horrible service. Why have a Covid hotline that cannot answer a question. Disgusted and will be switching to a local family owned pharmacy now.
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May 2022 by Melissa T.
Pharmacy tech at drive thru was rude. I was a little early for my Covid test and she told me I would have to wait because it was going to take 20 minutes for her to turn on her computer. What year is it?!
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April 2022 by Sara A.
Gave this place 1 extra star due to some helpful employees(very few). MANY other employees here are very rude and unprofessional.
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March 2022 by Rick Bladen
Helpful associates!
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January 2022 by Dennis J.
I bought a QuickVue Covid test kit from this store in December. It has 2 tests in it. When we opened it today, we found one of the test vials didn't have any fluid in it so was unusable. I went to the store to get a refund/replacement and they told me they couldn't do anything for me - the tests are supposedly sold as-is. When I said that I wasn't told that when I bought it, they said that they couldn't do anything and suggested I call CVS 800 number customer service. After talking to 3 different people, I don't have a valid response from CVS and don't know if they'll do anything. One of their reps suggested I call the manufacturer, which I did. They manurfacturer said they couldn't do anything - that I had to go back to the retailer. What a runaround for a customer that buys all their prescriptions and a lot of over-the-counter items from CVS. Poor, poor customer experience.
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January 2022 by rosi perez
I usually never write reviews, but I really just couldn’t let it slide this time. I made Flu Vaccine appointments for my kids in advance online to save time and most importantly to have documentation on my son’s egg allergy. My family and I arrive on time, walk right over to pharmacy, checkin, then told someone else would help us. I walk over to the pharmacist, who did not bother to even look at me to greet me and asks what she can help me with. I thought was very odd since I was there for flu vaccine appointments. She then asks for insurance cards etc. then says to wait on the other side for the vaccines, but something told me to ask about the egg allergy vaccine. Thank God I did because it wasn’t until then that she informed me they didn’t have the non Egg Vaccine. So of course that made me upset, oh I forgot to mention I’m pregnant! So I asked why CVS doesn’t notify customers there’s no available non Egg Vaccine available? She apparently took it very personal, and gave me attitude as if I said something wrong! Which made me more upset because if I wouldn’t have asked she could’ve caused an emergency allergic reaction for my Son. So she proceeded to argue with me instead of just trying to diffuse the situation, which made me even more upset. So I decided to just let it go and get the scheduled vaccine for my other child that doesn’t have allergies. However, when she saw my Husband walk over, she blew up and went as far as threatening us. She said: “well I don’t have to give you a shot and can just ask you to leave”! So not only was she very rude and unprofessional, she went as far as treating us as if we were shop lifters. That’s not ok. We decided to leave and called corporate right away!!! They apologized and are investigating the situation. I know this is a long review, but I would never want any customer to experience anything like this! Will never go there again!
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January 2022 by Fredrick Price
Worst Customer Service - Was not greeted properly in the pharmacy area not like the lady in front of me was no hi !or hello! or how may i help you sir! I asked about cpap supplies and another lady who i believe was the pharmacist was yelling and talking at me as if i was ignorant and had done something wrong while telling me that i wanted some CVS "Hub" and not "MY" store as she put it hello!! not "our" store Like i knew the place she was spouting about, im not from around there lady!!, i asked the lady why was she talking the way she was to me .. I Was so angry I walked away..worst Customer Service- CVS Yardley PA store #5490Store Manager - Michelle Grifgin
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January 2022 by Rose Marie Dougal
Impossible to reach by phone.
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January 2022 by Rachel Anne
Friendly staff
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September 2021 by David H.
Went for covid testing at this CVS on Oxford Valley Road. Filled out all the paperwork in advance online, set up an account, did the drive-thru testing, and waited 2 days only to find out that they lost the sample. How incompetent can you get. Definitely don't go there
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April 2021 by Rachel Holleran (Rach)
Friendly staff
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March 2021 by Mary B.
The staff in the store and at the counters are great. The reason for the one star, the Pharmacy! They are miserable and rude. There is one Pharmacist that should consider another career. I have been getting my flu shot there for years and she could not enter my name so it could bill to my insurance. I could not understand if I was in the system what she was trying to do and she was so rude to me. It was a joke, so off to Walgreens, nice staff no issues. Someone needs to overhaul that CVS pharmacy!
