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April 2025 by Robert E. Young (Bob)
The Luzerne Bank in Luzerne
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November 2024 by Edward Tunila
Recently deposited funds are done at 245 am now whenever they fell like it I've had one posted at 5pm they are playing around with people's money
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June 2024 by Danielle Mimms
The manager and staff at the main branch of Luzerne Bank are awesome. They are always accommodating, helpful and personable. As a small business owner having a bank I can rely on is a top priority. I have received nothing but top notch service from Danielle & her team at the main branch! Thank you.
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June 2024 by Shelby Williams
Danielle is the best of the best when it comes to any type of loans. I cannot express my gratitude to her and all of Luzerne bank for making all mine and my husband dreams come true. Since going to Luzerne bank we are now life long customers due to her wealth of knowledge and experience. It all started by one loan to pay for our wedding. We then went back and Danielle assisted us by working tirelessly to assist us on getting our first home loan. Which took a lot of work, was a complicated case and during a global pandemic. She made the process a breeze and never missed a step. At the time we were not Luzerne bank customers. Danielle made this so easy that me and my husband both decided to transfer our main checking and savings to Luzerne. Even with that process. Danielle made it a complete breeze she helped setup my online banking, explained every step of the app, ordered me checks and setup my debit card. Since then we have opened a business account and we now have two children who have their first savings accounts with Luzerne Bank. We couldn’t have made a better choice by choosing Luzerne Bank and having Danielle by our side. I have even recently recommended Danielle to my parents. Who were very impressed by Danielle’s experience and expertise.With Danielle’s hard work and patience she helped my parents get a home equity loan with Luzerne and they couldn’t be happier. Anytime anyone needs any type of loans or even just a banking question. She is the first that comes to mind.
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June 2024 by Jessica Alston
Poor communication, “The branch manager”. I’ve left several voicemails, never received a call back about my questions left on the voicemail “The branch manager ” calls me (wants to get off the phone with me as soon as I answer her call) with my loan just to push it off to someone else, it’s been over a week I’ve called and haven’t heard anything, I don’t know who it was given to. No help, lacks communication, and professionalism. Very upset with this bank!
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May 2024 by savannah nadolny
Excellent customer service everyone is so nice. Really great bank
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May 2024 by Andrew Martinez
Antiquated systems, poor customer service, slow processes which leads to slow customer problem resolution. Would not recommend. Better off with a neo-bank like SoFi or PNC/Truist legacy bank if that's your preferred style.
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February 2024 by S
Always problems, the ATM always acts up ridiculous about to switch Banks wouldn't recommend it to anybody
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December 2023 by Jason
Very slow and inefficient loan process with minimal communication from the "branch manager".
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December 2023 by Jason Rutkowski
Worst people to try to deal with.
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December 2023 by L
Very helpful staff
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September 2023 by Donny Smith
Their close and fast.
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May 2023 by Stephen M
So far the worst bank i have seen. Shouldn't even be a bank. Old technology, unable to promptly and quickly assist customers. Rude customer service and prolly the most unprofessional bank i have seen. There are too many other and better banking options for anyone to settle for this bank. Be smarter with YOUR money. Avoid this bank.
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November 2022 by Ilan Weinberg
We applied for a commercial mortgage with Luzerne Bank. The process dragged on for months. The loan officers could not construct a properly worded & punctuated email. They could not return a phone call in a punctual manner. If you are looking for professionalism, do yourself a favor and find a different bank. They kept asking for more paperwork and contradicting themselves. We were informed that we were approved for the mortgage and the bank ordered an appraisal which we paid for. In the end, after a week of being ghosted by several loan officers who I was calling and emailing daily, I had to physically go to the bank. The president of the bank took me into a dummy-office and explained that the bank was denying the mortgage. They refunded the money for the appraisal. Their own gross incompetence and lack of professionalism literally cost them $585 and provided us with a free home appraisal. Over the many months of this process we jokingly referred to them as "Looser-ne Bank". In all honesty, I am not a review writer, and I have no axe to grind, but if you are looking for professionalism, competency, good communication & efficiency, I urge you to do yourself a favor and find a different bank.
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December 2021 by Simon James
Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. loyce green my family and I are forever indebted to you for the financial stability you brought to our home, I advise the entire public to invest with loyce green contact via
