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August 2023 by David B.
The new CVS pharmacy location in Macungie leaves a lot to be desired. They always seems to be understaffed. Last week I waited in line for over 1/2 hr just to pick up a prescription that was already filled.Today (8/28/23) they were supposed to be open until 8:00pm but when I got there at 6:30 the pharmacy was closed!I'm changing my pharmacy to get some reasonable service.
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June 2022 by Steve N.
Ok so I have been going to this CVS for as long as I can remember... I moved here in Aug 2000. I primarily use it for the pharmacy but then am sucked into buying a boatload of stuff. Every since they moved their location the pharmacy has gone downhill.. the store is very nice but not my number one reason for going there.. they always seem way unstaffed.. one time i was there (this was quite awhile ago) and one clerk at the rx counter went off... telling me under her breath they were working her like a damn dog and went on and on even using the F work a few times... it v was waaay unprofessional but I fe k t bad for her ..I saw her running around... Also forget getting someone on the phone.. they just Ignote it..I got an automated call Telling me there was a problem with my prescription and woukd I like to be connected to the prescription desk and I said yes and it rang and rang it probably rang 40 times so I hung up and I called back rang another 40 times and then I hung up and called the front counter and they said oh they would try to transfer it back there and they never answered either it was a joke... I brought my daughter there for Her 2nd covid shot there was people waiting online and then there was a counter that said check in here so she stood at the check encounter and I said I'm going to run next door I'll be back I came back 25 minutes later she was still at the counter and no one had asked her to check in I guess they assumed she was waiting online but she was standing right at the counter not in the line....apparently every one who was in line had checked in on their phone and no one was there to man the Vax check in counter.. just one poor guy giving the shots and doing paperwork.. here's the deal i think the people that work there are excellent but waaaay over worked.. Corporate management needs to step in and realize they need to spend a little money and staff the place correctly... Ohhhhh and FORGET THE DRIVE THRU.. one time I was the second car and waited 15 min..apparently they were doing a covid test and paperwork at the window.. the old drive thru was so much better.. not sure what happened they moved 2 blocks down the road...could business have increased that much??? fyi the drive thru lines were bad ever since the new location open it was always bad.. so but covid related but then even got worse during covid.. I will be honest the last two times I was there it seemed a bit better.. who knows maybe things are looking up.. but I've been very tempted to just pull all my Rxs abd head to weis across the street... it's just a hassle... but I'm giving it like another two months...
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April 2022 by Becky Ann
Their customer service needs improvement. I shouldn’t have to wait 30 minutes for anyone to even pick the phone up for the first time. Every time I call. They also ignore the script that says fill every 30 days and chooses to fill it every 90 days.
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September 2021 by Daniel G.
Medications are always out of stock. Mine are, anyway. I've missed many doses because they can't keep anything in stock. You can be in line for more than 30mins at times. Seems like ever since they moved to the new location they are unable to function. Everyone there is stressed out and so certain team members will snap at you as if you're the reason they're understaffed, overworked, underpaid. Get a grip and get it together.
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June 2021 by Sonia Hawryluk Parks
Got my antibodies tested they are today and they were wonderful! Professional,fast,clean and so easy! I am going overseas and just wanted to see if I still had the antibodies just for peace of mind! I can’t believe all the stuff that they do there it was pretty cool!
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May 2021 by Mark Jenkins
went to this cvs to get a covid shot. the website says walkins welcome. got there and they do not take walkins. what a waste of time. they are very unorganized and rude. i will not be shopping here again nor will any of my friends.
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January 2019 by Kris Bickford
The CVS in Macungie, PA is a joke. It is one of the wrost designs and miss managed facilities I have ever seen. Driving in and out of the store is like going through a corn maze. The store is empty as a result except for the pharmacy which is has a line 12 people deep waiting for their prescriptions and only one customer service space open. Had to wait 25 minutes.
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October 2018 by Robert Waters
Friendly helpful service. Fast free flu shot too.
