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April 2024 by CJ
The food was right on par with any other Chipotle that I have been too. The staff was somewhat friendly, but the music inside was so loud that you could barely hear the staff speak or even yourself when you ordered.The only other negative was that the restaurant wasn’t the cleanest. Some tables were dirty and there appeared to be staff available to clean but they weren’t doing so.
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April 2024 by Theresa Mcginley
Been to this chipotle specifically plenty of times and felt very uncomfortable today when I was in there. I had a pickup order and asked the cashier for two sides of salad dressing with it - I did a pickup order so my order was already paid for. The lady in the back told the cashier I need to pay 50 cents each for them. Mind you - one is barely even full. I said, oh I’m so sorry I already paid and do not have my phone or wallet with me. They let me have the dressing but were very rude and made a whole scene while it was a full restaurant. I don’t mind paying for salad dressing but there is definitely a tone of voice you use with costumers and this tone was not friendly or nice. I also just want to add, I’ve never had to pay for salad dressing at chipotle before. Is this a new thing? Very shocked by what just happened.
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March 2024 by Yevhenii I
they deceived me and gave me queso blanco, which was not in my
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March 2024 by Tyler Houston
Food consistently tastes worse than other Chipotles.Also not sure how they always run out of things if they have the same lunch rush every day during the week. Seems like they’d rather just say their out of an item than prepare for the rush in advance.Workers and policies seem unreasonable at times.
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March 2024 by Michael Borragine
Waited on a long line for a $16 bowl with half the ingredients missing and attitude when asked when they will be available. No discount offered either for incomplete dish. Truly amazing customer service.
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March 2024 by Cody Cummings
Barely gave any portions at all and charged me $12 for a bowl. Rip off and clueless people working there.
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March 2024 by Varun Saxena
I recently had the pleasure of being served by Raheem at Chipotle, and I must say, it was a delightful experience. From the moment I stepped into the restaurant, Raheem greeted me with a warm smile and genuine enthusiasm.Not only was Raheem efficient in taking my order, but he also went above and beyond to ensure that my meal was prepared exactly to my liking. His attention to detail and willingness to accommodate my preferences made me feel valued as a customer.Furthermore, Raheem exhibited excellent communication skills and was able to answer all of my questions regarding the menu items. His knowledge of the ingredients and his ability to make recommendations based on my taste preferences truly enhanced my dining experience.Overall, Raheem's exceptional service at Chipotle left a lasting impression on me. His professionalism, friendliness, and dedication to providing outstanding customer service are truly commendable. I would highly recommend him to anyone visiting Chipotle for a memorable dining experience.
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February 2024 by John Citro
We got here about 30 minutes before closing and the two staff were very friendly and courteous. The restaurant both looked and smelled clean. The food was delicious and hit the spot. I highly recommend this Chipotle.
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February 2024 by Courtney Cortese
I have been avoiding this chipotle for a couple years now after having problems with orders not being correct, orders being very very small portions and insane wait times for pick up (1hr + past pick up time). Two times I have tried this chipotle again since then and it has given full bowls/ burritos with the correct ingredients as well as no wait for picking it up. Definitely returning back to this spot.
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February 2024 by kaylee marino
portions were awful, and staff was so rude.
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February 2024 by Mizz
It’s a nice quaint chipotle location. Make sure you don’t make the wrong turn it is very easy to turn into the wrong lot. While my food was cold my last visit it was enjoyable the numerous other occasions I visited this location.
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February 2024 by Ben Loomis
We don't go to Chipotle often, so I was surprised to hear that I couldn't fulfill my child's request for a quesadilla because I was standing in the restaurant asking for it. One may only order those online or probably through the app. The staff pointed to the station for preparing app orders, about 25 feet away, then said, "We aren't able to make quesadillas for the last 2 years unless ordered through the app.".I guess corporate tied their hands, but what a lousy system!I'll seek out local businesses who will provide products and services based on their desire to please the customer.Vegetarian options: Some vegetarian options. They place the tofu farther away from the so that meat doesn't accidentally fall in.
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January 2024 by Vikram Bhat
Rice is not warm and staff is not paying attention.
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January 2024 by Theres_Da_Milk
Extremely incompetent workers, numerous forgotten items in mobile orders, angry workers. Workers often complain about doing their job, that's embarrassing.
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January 2024 by Lina M
My 16-year-old walked in to pick up his order only to find out that he placed it in Springfield instead of Malvern. I tried to call Springfield, but no one answered. I spoke with the staff, and Nabisha (sp?) made his order at no charge. This small act of kindness means the world at a time when the world can feel void of people who care.