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January 2024 by Casey Blaze
Abysmal customer service AFTER the purchase.
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November 2023 by Courtney Stillittano
Very helpful and nice showroom !
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December 2021 by Dale Polhemus
We were shopping for options for our fireplace, converting it from its standard wood burning state. Sean was very professional and courteous guiding us through options and their costs. We settled on propane fire logs which looked very realistic, highly rated, in our price range and an item that Halligan's stocks. Sean also recommended a propane company for us to call to set up that installation. So far we're very pleased with this part of the process; will update after installation and project completion.If you're looking for inserts, gas logs etc. we can highly recommend looking at Halligan's.
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December 2020 by Wendy Ross
We purchased 3 gas fireplaces from halligans. Dan Flunk helped all 3 times. His team was knowledgable and did a great job at inserting the fireplaces. They also helped when we had a glitch with one at no cost. Amazing products and extraordinary service.
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July 2020 by Kevin Davies
Everyone at Halligan’s was great. Informative during the search and buy, and Nick did a great job installing. Highly recommend this company - quality products, people, and service!
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February 2020 by Kate Mullin
We purchased our gas log set from Hallinan’s a few years ago. Initially it was working well but after a year or two it was taking longer to come on. We scheduled a service call and Nick came out and fixed the issues.
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April 2019 by Erik Eleftherakis
Great experience at HH and home. Everyone there was very informative and spent a lot of time explaining everything to us. The installation was smooth and the installer was so knowledgeable and educated me on everything I needed to know. We had one small hiccup in the installation process but Dan and his crew fixed it without question. I would recommend them to anyone looking to get a gas insert. It was so nice to finally deal with a company who does their job so well.
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March 2019 by Ilonka Comstock
We had our gas fireplaces cleaned by Halligan. They did a wonderful job!! Highly recommend!!
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September 2018 by Chrissy R.
When we arrived the salesperson was assisting another couple, so we looked around, perused some product literature and waited patiently. After being in the store (which is not very big) for at least 25 minutes with absolutely no greeting, acknowledgement or even eye contact from the salesperson, we decided to leave. As we walked right by him/salesperson at the register when leaving he never once said a word to us??!! We understand the salesperson was busy, but Customer Service 101...greet/acknowledge your customers!!! How about a little common curtesy even...? You have lost our business, we will not go back and we will not recommend your business.
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September 2017 by Bracken Babula
I had a great experience with Halligan's from start to finish. I had struggled with another fireplace installer, so I contacted Halligan's for a second quote. They were able to answer all my questions and were clearly very knowledgeable. Within hours they emailed me a quote (which was very competitive), and the next day I gave them a deposit. A few weeks later, Shawn came to my home for a site visit and soon after my fireplace was installed. The installation crew was friendly and professional, and clearly took pride in their work. I was even given a personal tutorial on all the features of my new fireplace. My wife and I were so pleased with the finished product, and our only hope is that propane costs remain down so we can run our beautiful new fireplace every day.
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September 2017 by Margaret Sofio
Needed to get our fireplace gas log insert fixed. Called Halligans a week ago and they had a one month wait list for service but gave us the contact info of a preferred plumber that could get to us sooner. We called the preferred plumber and made an appointment for him to come out a week later. Appointment was set for 9 am today, no call/no show. Called Halligan's 14 times today - no answer. Drove to the store to see if they were still in business. Store is open, but I guess unable to answer the phone. Still no word from plumber who was recommended - even after calling him and asking for an update. We called someone else. We no longer will be a customer of Halligan's Hearth and Home.
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September 2017 by Tony Moreau
Great customer service (Sean) and great technician (Dan).
