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November 2023 by Charles DeSantis
We spent a great deal of time with Leslie and she was amazing! Absolutely the best designer we ever worked with! Service repairs by Steve were top notch! He saved our brand new bed and we can’t even tell there was damage(caused by others). For a premier experience Sheffield’s is the place to go.
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August 2023 by Felicia Wilson
This is by far the worse furniture store in the area.All of the "services" they offer is with a +300% markup. And they NEVER deliver when promised.Unless you're in the mood to taken advantage of, do not shop here.
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August 2023 by Shay M
Beautiful furniture. I’ve had several beautiful pieces of furniture over the years. Great selection!
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July 2023 by Shirley Lynn
My husband and I were late arriving with only a short time to visit. We were greeted by a Designer. This was my second visit to Sheffield after about five years ago. Nothing has changed.CLASS! I personally could spend the day there viewing all the Beautiful Furniture.
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May 2023 by Adele Ballard
Great place to get ideas and obtain pillows and other accessories, new items arrive every week. Always changing, see something new all the time.The sales people are excellent, my go to expert is Lauren. Top notch service.
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April 2023 by AN A.
I am surprised by all the great reviews, as our personal experience was far from pleasant. We went to the Malvern store because we were interested in a dining room suite and kitchen table and chairs and matching counter stools. We ordered top shelf pieces by Stickley and Gat Creek. Needless to say, we spent a good amount of money. We knew there would be a wait of a few months. Eventually my husband got an email from Gat Creek saying the furniture was shipped. We waited a few weeks and started calling to see if it arrived. Finally Norman told us it had arrived, but had to be inspected, and we needed to pay the balance before they would schedule delivery. We paid and still no one had the courtesy to contact us. We called again and were told they weren't working from 12/20 till after New Years. I'm laughing at the guy who bought one lousy sofa and wrote a 5 star review...must be a relative. I had no help from customer service. I left several messages and have not had my calls returned, other than a text from Norman saying he no longer worked there. Maybe, back in the day, this was " the furniture store", but we were treated horribly and will not buy anything more here and neither will any of our friends and acquaintances.
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March 2023 by Andrew Fluck
We love our new furniture! The selection at Sheffield was great and having the help of a designer was nice too. We expected the arrival to be delayed due to supply chain issues, so no complaints there. Our contact kept us updated as pieces came in. The only disappointment was that the designer did not come out to the house during delivery as it was described during the purchase process. I expected her to bring her room layout and direct the delivery team on where things went. Instead, I was the one directing the delivery team. It kind of felt like they had the sale and the follow through of making the delivery/installation feel like a high dollar purchase was lost or forgotten about.
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February 2023 by janet smith
It has been our great pleasure to work with Paige and her team. We are in the process of building a new house and Paige has been instrumental with room layout and furniture and rug selection. She has a great eye for both color and fabrics. She and her team are always well prepared when we meet and their follow up is timely. For us, the stress of building a new house decreases every time we meet with Paige.
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February 2023 by margarete marvin
Dawn helped me find fabulous furniture and wall paper for our bedroom. The delivery service is fantastic. attention to detail and patience is the standard for this operation. We have used them before and the service is consistent .
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December 2022 by Judi Krause
I was on their website - it was easy to use. They have a quality selection
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August 2022 by Jamieson T.
Unique selection of furniture, but most importantly amazing customer service. We live in an 1837 Cotton Mill, so most items weren't a fit, but Norman directed us to the Charleston Forge Iron and glass console table to referent the river running behind the building for our entry! It's going to be perfection when it arrives! Thank you Norman for your professionalism, understanding of our needs and your vision!
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July 2022 by Kay Hofmann
i've worked with Laura O'Meara many times. She is competent, professional and nice to boot! Selection is unparalled in this area.
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April 2022 by Carol Kipp
We worked with Laura O'Meara. She is professional and listened to our requests. We've worked with Laura for many years on different projects. I would highly recommend her.
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December 2021 by Jennifer R.
In late August 2021, while visiting from CT, I purchased an American Leather sleeper sofa, Gaines model, from Raymour & Flannigan for my mother. We were given an early December delivery date. In late November they called and said it would now be late February before the sofa could be delivered. The supply chain crisis hit home! Disappointed we went on a search for another store that might have the sofa we wanted. I thought it was futile but wouldn't you know, my husband encouraged me to call Sheffield's Furniture in Malvern. Much to my amazement Sheffield's had anticipated the supply chain issues and put several Gaines model sleep sofas in inventory and to top if off the fabric was an exact match to what we had initially ordered. The price was consistent with the competition, and the delivery cost was $95 compared to $250 from the competitors. Every person I dealt with (purchase handled entirely over the phone and email) was friendly, professional and very competent. From the designer/sales person, her assistant, to the lady who manages the deliveries. To top it off, when the sofa was delivered by two gentlemen, one had worked for the company for 15 years the other for 10. They were smart, paid attention to details, and were incredibly competent. It's clear that this business is doing something right to have such capable and long term employees at all levels of the organization. Fifty years ago my Mom bought two wing chairs from Sheffield's which she has reupholstered and is still using. Now we've upgraded and have a new sleep sofa, and she's delighted with how it looks. Sheffield's continues to sell quality furniture and offers quality service to go with it. I couldn't recommend them more highly.
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September 2021 by diane hammell
Laura does a great job and is so helpful. Pleasure to work with
