-
December 2023 by Manisha Khadka
This is the worst place I ever visit to get my prescription, the women work in the desk is so rude. She don’t even know how to talk with the customer.
-
November 2023 by Kumar Kharel
Worse pharmacy in town.People work there are so rude. They even won’t care customers. And speak so bad way
-
October 2023 by Robert Craft
Terrible service. I was waiting for a prescription for my girlfriend when I overhear a gentlemen complain about the wait. The pharmacist asked "what pharmacy do you work at sir?" When asking about the waiting time to get something filled. Completely unacceptable
-
September 2023 by Danita Hicks
It's a shame that 9 hours after your doctor calls in your meds it's still not ready! Hire some dang people!!!
-
August 2023 by Kayla S
Avoid at ALL costs. There is a Rite Aid right by if you need a pharmacy in the area. Anything is better than this. I have been going to this CVS for about 3 years because I moved out here and it was easy to transfer to CVS since that what I was using previously. I have a pricey, monthly reoccurring prescription orders (so, a longstanding, "valuable" customer for the brand). The pharmacy staff (and more specifically the woman who was on the phone with me today who was absolutely unhelpful and rude when they were the ones who left me a message to call in and who had zero customer service experience) is incredibly unorganized, and I have had multiple poor experiences there. No where near seamless. Texting service is not timely (which is likely a corporate issue), saying I need a script after already picking it up, and the text has a sense of urgency. Out of stock meds. No notes in my file from messages they left. People literally not having a clue how to do their job. It is not all the staff, but enough of them that it's a big impact. You never know what you're going to get. Most of the time it's slow, rude, not timely or communicative, anything else you may consider a flaw in what is supposed to be your trusted pharmacy. Not sure if there's a turnover or management issue, but highly recommend CVS headquarters take a look at this location. This review is harsh, and I have only ever given one other bad review 6 years ago on Google so trust that because I took time to write this out, it's genuinely bad. (only 4 reviews total I've ever given on here including this one) My condolences to those of you who work here who genuinely care about what you do and bring your best most competent self to work every day (or most days). News flash: don't become a convenience store pharmacy employee if you don't know how to treat your customers. If you do choose to go here or have no other choice, I hope your experiences are better than mine have been. I will not be back and potentially never another CVS again after my experience here. As you can see by the majority of 1 star reviews, I am not alone!!PS: if CVS corporate uses call recording tracking, you can listen to the call yourself, I can send you the date and time upon contact. You will notice my frustration as the call continues, as I was matching the energy I was receiving, and you will also notice the EXTREME rudeness from the very beginning of the call. Unfortunately I do not have this person's name but according to other reviews like one from 3 months ago it may be the same staff member. Or, there's multiple employees like this.I'd also like to note that it's incredibly daunting to leave a review like this when this company holds your medication in their hands (hence why I will no longer be going there) and has access to your PHI (Protected Health Information, including personal information like name and address). Upon leaving this review, I'd keep an eye out that these employees are following HIPAA compliance when it comes to my PHI, especially since leaving this review. This is just an observation, not an accusation, but given this location's track record may be worth an audit. I will be making CVS corporate headquarters aware.
-
April 2023 by Brittany Bae
On two occasions I've went to the pharmacy where the pharmacy tech with brown hair and bangs is extremely rude with poor customer service skills. She doesn't acknowledge customers at the counter nor does she come to the drive thru window. I informed her that I will correct her lack of customer service skills everytime. Training is needed I don't get paid to train her but I will.
-
March 2023 by Yanet R.
Yesterday I went to pick up two medications, one was ready and the other was not, it was out stock. I asked if would be possible to pick up in another pharmacy and where was the closest one. The short red hair lady told me where but I decided not to go because I just left from work and I was too tired. This lady was so upset and was making comments with her co-workers about my decision. She was so mad and very upset. I just don't know why a service should be so stressful or she should not be serving to customers. That was so disgusting.
-
October 2022 by Amber Patton
Not really understanding all of the bad reviews… this is a great location. I have never once had an issue with the pharmacy here. One time they ran out of my specific medication. They contacted my doctor’s office and my doctor was able to call me in a different inhaler. Had it ready within 15 min for me. The staff is nice and friendly and they usually have what I need in stock throughout the store as well. signage on products for their deals/sales are a little off sometimes but the price checker station is convenient and great coupons.
-
June 2022 by Meg S
Last 2 times I’ve gone to get my scripts their closed bc not having people to work. I don’t understand. These scripts are important. If I don’t get mine I could get seriously sick. Today went again and same thing. Their closed…. So another day without my script which I need!
-
June 2022 by Peggy Kemp
I’ve called the store and the pharmacy several times, followed all the prompt instructions but as soon as the robot says he’ll transfer me I get disconnected. WTH???
-
June 2022 by D Champ
This place has had some recent changes in personnel for the better. I missed the new pharmacists name, but she has been very helpful, polite and personal the last few visits. Like beyond the scope of her duties. Really going the extra mile. Then I recently met their new tech, Cloe. She just has this beautiful smile that's so welcoming. She's already so knowledgeable. Very friendly and understanding. CVS really did themselves a favor hiring her. Especially when they are so understaffed and they are over worked. Keep up the good work ladies I appreciate you!Dave
-
June 2022 by D Fisher
They have some nice people in the store but two of the last three times I’ve driven to the pharmacy they were closed unexpectedly. This all happened in a couple weeks. I’m not sure what the problem is but I don’t enjoy driving there for nothing. If I could look this up on the website, that would be fine, things happen. But driving there and wasting my time and gas is not worth it. I’ll find something more reliable. ):
-
June 2022 by Christina Gaudreau
Horrible! Terrible! The pharmacy is closed willy nilly. I've been trying to get my anti-depressant since last week! I've had to go one day without so far. One more day, and it's going to be bad news...big time. I keep going. They're closed. The pharmacist is sick. They don't have enough help. They're closed. Ineptness at its finest. FIX IT!!!!!! If I could give zero stars, I would.
-
May 2022 by Kim Weibley
Pharmacy has the most disrespectful employees I’ve EVER encountered!! The blonde female with the ponytail is the absolute worst! Called four times and was put on hold and disconnected! Went to ask if issue with their phone and she basically called me a liar!She stated she is answering every phone call since 6:00!Why would I mention it if it was not true?????I will go somewhere else from now on until CVS replaces these rude incompetent people at Manchester Pa CVS. And shame on corporate CVS for allowing this to continue, given all the other complaints I read about this location!Kim WeibleyPostmaster retiredManchester Pa 17345
-
May 2022 by Sara Hildwein
45 minutes of waiting for my medication turned into 2 hours. How long does it take to fill a prescription for a cream? ??♀️