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August 2021 by Brad C.
Just bought a 2017 Chevy truck from Yadeshwar Dowlatram and he did a awesome job. Also Adam the financial manager was great help. If you need a new car or truck go see Yadie he knows his stuff.
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November 2020 by Joe B.
In October I was quoted a price for a truck and they were supposed to call me 2 days later with the price for the plow. That same day I emailed them asking for more info on the truck and never received a response. I then texted and left several voicemails to the salesman asking for the information over the next 2 weeks to no avail. Finally I called the sales manager and He returned my call promising me a call tomorrow by the salesman. Call never happened. I called 2 more times leaving vm for the Sales manager and not one response. I call today and am given the Assistant sales manager who tells me it's not his fault they didn't call me back and he's sorry however the new price is 9-11k more this month I can take or leave it. I understand things are difficult right now however blatantly treating customers like they do not matter is disgusting and wrong. Thru the entire process I have been patient and polite. To be told sorry we screwed you over but there was never a guarantee that truck would be there when I bought it when they refused to return my messages. And the solution is to take the new deal or go somewhere else is horrible service. I guess they don't need business from local companies business. I have never had a company display such disregard and poor professionalism towards a customer.
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September 2020 by Myra H.
I was totally disappointed in the service department. Not for the work performed, but the amount quoted for the work. I was given a cost and confirmation of that cost on the phone. When the vehicle was picked up the bill was $100.00 dollars more than quoted. I believe the amount should have been adjusted based on what I know was said. This would have been the right thing to do. That would have been the customer service I expect from any place of business.
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August 2020 by Lauren L.
I can't say enough good things about the service department at Thornton Chevy. I originally bought my 2014 Ram from Thornton Auto in Dover and had been driving there for service out of convenience. When I last needed an oil change Dover was booked out for like 3 months (!!!!) and I was overdue. The guys and gals at Chevy got me in the next day and took excellent care of me and my truck. When I had a surprise dead battery at work this week, I was lucky enough to get my truck jumped and brought it right to the experts at Thornton Chevy who were able to squeeze me in, change my battery and even had my truck washed and ready for me in less than an hour! They are amazing and certainly have my loyalty. Thanks for everything you guys do for your customers!
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August 2020 by Courtney T.
Thornton Chevrolet service department treated us as family. From the day I scheduled my appointment to the pickup after work was completed. They kept us well informed on the repair, and the price was more than fair. I will recommend Thornton Chevy in Manchester to my friends and family. Thank you guys! Keep up the great work!
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August 2019 by Clayburn Sydnor
Good dealership
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January 2019 by Jeff K.
My review is of the service center only. I've taken two different cars here, a Chevy and a Honda. Both visits were for routine maintenance. The customer service was very friendly, the waiting area is clean, car is ready on time or before estimate, and the prices are fair. They also give you a punch card for oil changes so you can earn a free one. Upon moving to the area l used to take my car to Apple Honda, but compared to the service I've received at Thornton it's really night and day. Would recommend!
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December 2018 by connie kirkendall
Great place greater people
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May 2018 by Derek Snider
Quick, easy, and well priced place to get certified GM service. Staff is professional and the mechanics take care of your car like it was their own.
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April 2018 by Samphas T.
We went there Saturday 3/31/2018, they have some nice cars there. We wanted to trade in our pick up for an SUV, sales lady was nice n all. It didn't work out because of our credits and up'sNdown's on the car, plus they only tried one bank. It's funny though, we got approved but bad news is we need over 10K down for a used SUV. I feel that they didn't do enough, like try a couple of other banks instead of one bank. It only seems they don't want your business if their not trying more then one bank, it was a total different experience with Apple. We went to Apple Toyota right after we got rejected from Thornton and they were great with trying to work with our credits and deals, won't be going to Thornton Chevy for sure
