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October 2023 by Pauline Stoltzfus
Adam very patient and personable. Took time to explain.
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September 2023 by Brandon Rice
My Verizon associate, Adam, gets an A+ in every box. He was very personable and made getting a new phone earlier than I have ever experienced. Thanks Adam!
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September 2023 by Tracey DeBlasio
Joshua, who was just filling in at the Ephrata location temporarily-from Rhode Island, did an absolutely outstanding job! Personable, helpful, knowledgeable & a great personality to boot. All the best to him for his travels back home.
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September 2023 by roger parnell
Great experience with knowledgeable staff...provided all the help assistance needed in upgrading to a new phone...
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July 2023 by ray horning
Bryan was very professional and was excellent to work with!! Explained the different options available all the way down to the phone case options. Awesome experience!!
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June 2023 by Charles Hawkins
They have no idea how to transfer Verizon to Verizon lines gave me a number to call and said it will take 2hrs on the phone figured it out myself I less than 15 mins how to do it
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April 2023 by Sandy White
The people working at this store may know about technology, but they need a crash course in CUSTOMER SERVICE. I ordered my new tablet on March 10 (Thursday), and was told it would arrive in 2 business days, and they would call me. When I hadn't gotten a call by the following Wednesday, I TRIED to call the store and inquire. I somehow got routed to someone in the South Pacific who barely spoke English. It was so bad that I finally gave up. I called the next day and spoke to someone in Louisiana who told me that the tablet was backordered. I started tracking it on their website at this point. The website told me that it was delivered yesterday, but I was still never called by the store.When I went to store to today to retrieve it, the young man working there was nice, but was dressed VERY unprofessionally (sweats & sneakers?!?) and kept saying, "Well, I don't work at this store, I'm from Lebanon." He was able to give me the tablet, but could not answer any questions.For the amount of money that I give Verizon every month, I expect better. A LOT better! Please train your employees in what "Customer Service" looks like.
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February 2023 by Krystal Ade
Amazing service. Friendly stuff. And speedy . Always coming here!!!
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December 2022 by Olivia Hoffer
Greg was amazing with the process of my iPhone upgrade when my current phone was broken. He is very knowledgeable about the phones features and accessories. I highly recommend him as he is great at multitasking and very entertaining
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September 2022 by Templyx
wonderful as long as you wanna spend 2 hours waiting to be helped because they only have one employee working.
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September 2022 by Barb Charles
I had to purchase a new phone and Greg did an excellent job with three other clients waiting. The two employees who run this store are top notch. I live in Ephrata and always come to Manheim for their service.
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September 2022 by Mary Ellen Knosp
They were very helpful. Even with me not having a Verizon phone anymore....they answered my questions!
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July 2022 by Richard Whitmire
I just visited the Manheim Verizon store. The crew was exceptionally helpful. I was very impressed with their work ethic and customer service. In an aged where all you get is recordings it's great to have experts who will take the time and actually value customer servicequality care. care.
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July 2022 by Jennifer Tudor
I had to have my phone replaced, and when I got it in the mail we took it to the Verizon store to have them set it up for me. They are always super helpful and are very knowledgeable. Nathan was our salesperson!
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July 2022 by Donna Heverling
Very helpful staff assisting me in getting a replacement phone as quickly as possible. Thank you, Nathan B!
