July 2021 by HeathernTimothy Amos Yeo
CVS Pharmacy Manager in Mars, PA lacks customer service and personality. My precious Mom passed away February 22, 2021 unexpectedly. She battled Parkinson’s Disease for twenty years. A fall in a hospital’s care resulted in a broken neck. Twenty days later we lost her. My poor Dad has Dementia and adored my Mom. They were childhood sweethearts. He is devastated over her death. I thought it wound be a fabulous idea to surround him with photos of Mom throughout the decades. I got some 11x14 canvas prints made up at this pharmacy and hung them on wall across from Dad’s recliner. He goes on about those pictures all the time and how they get him through the day to be able to look at his beautiful bride. However, the backings on the photos started sliding off and the canvases would fall from the wall. I live an hour and a half away in another state and if a photo is missing, Dad panics. Because of this, I didn’t want to take the photos down to bring them to the store, I rehung them and once I was back in my area, I stopped at the Mars store one day without the canvas, only the receipt and asked for a new backing. I felt like a criminal the way the manager was so reluctant to want to assist with my request. Like I would walk in there and actually request a backing to a photo I don’t have. The other canvases started having the same issue. One day in that store, a lady recommended me buying Gorilla tape. I bought some in their store and I tried it on two photos, took my Dad out to dinner, came back and the backing slid off again, this time damaging the photo beneath it, because the Gorilla tape stuck to the other canvas and pulled off the coloring on the print. I decided to order canvases online from another company. These canvases that I just ordered were half the cost and on actual wood with no backing and very nice teeth hardware to hang the photos. CVS 11x14’s are double the cost and on plastic where the canvas attached to these little plastic buttons. No wonder the adhesive backing doesn’t stick, it is not a flat surface. When I went in today with all four canvases and the receipts. The same manager waited on me and was her usual, non personable self. She had no expression. I was trying to be pleasant about the situation and never did she really make any acknowledgement to me when I spoke. I even thanked her three times saying goodbye and she ignored me. I felt as though she was treating me like it were my fault I was having issues with those canvases. All my intentions ever were, was to make my Dad happy to have beautiful photos of my Mom surrounding him. I am truly disappointed in her lack of kindness or compassion in regards to my sad situation with my parents. Heather of Valencia, PA
