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November 2023 by Mark Stewart
What can I say but a life saver. On a recent trip back from Tennessee to New Hampshire our water pump went on Interstate 84 in the early evening. After calling AAA, we were towed to the garage with my wife, our dog and myself in the truck. The tow truck driver did nothing short of rolling out the red carpet for us. When arriving at the garage we were given a ride to the Hampton Inn which was a generous act in a stressful situation and were told that we would be contacted in the morning. In the morning, Jeff contacted us and told us that he would work hard to get us back on the road. With some hard work and diligence Jeff came through for us and got us back on the road to home in the late afternoon. Jeff and his crew went out of their way to help us. When were on the road to New Hampshire he even called us to make sure all was fine. My wife and I cannot thank him enough for making a bad situation go away. We were treated fairly with kindness and respect and feel fortunate that we were towed to his garage. I can do nothing short of giving 5 stars to Jeff, his crew and his business. We will always remember him making time for us and getting us to New Hampshire. It is nice to know that there are still some honest and sincere people/businesses. THANK YOU.
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October 2023 by Julie Double
Nice gas station, with attached garage.Tiny little shop inside with a unisex bathroom, the bathroom is very clean
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October 2023 by Kyle Gunderman
Had to call AAA to get my truck towed to the shop. It was in a very tricky spot in my driveway. Dave showed up and got the job done. He was able to get the truck out and went the extra mile to make sure it was done safely. Thank you!
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October 2023 by Janet K.
I would give zero stars if i could. After waiting 2 hours to be towed, Tri-State Shell decided not to come at all. I spoke with them directly after an hour as my insurance set up the tow to make sure they could bring 2 people in cab. They said they needed an extended cab truck which would cost me $75 more and a longer wait. Plus $10 for tolls. I agreed. After 20 minutes, I called back to say we would prefer the smaller cab for one passenger and the other person would Uber to our destination. Another 30 minutes later, they cancelled. The tow company that did come to tow us, did NOT charge extra for an extended cab and did NOT charge for tolls. Very poorly run business.
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September 2023 by Ralph Freudenberg
I come here every day now because the fuel is great runs great in my bike and the guy at the register is amazing. He's friendly and kind and even asks about your day. Love this gas station
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September 2023 by Trish Gillis
This place is a joke as far as towing for AAA. My husband waited 6hrs yesterday! After almost hitting 7hrs we told them to stay in the a/c & called AAA back to cancel. We never had to use AAA b4 this was our 1st & last!
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May 2023 by Mary Sciarrotta
Frank was terrific! He saved the day!Thank you for your expertise ?
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May 2023 by Wendy Sabattis
We broke down on I-84 today. AAA sent tri city shell to tow us and we're so happy that they did! Jeff even picked us up in the pouring rain, gave us warm coffe to warm us up and took us to our hotel. He was very honest about what was happening with our van and gave us great options. The price was very fair. He also gave me the numbers to places that we could rent cars from so we could continue on our vacation. The tow truck driver was also very nice and did a great job with a sense of humor. I would very much recommend this place if you want great service and a fair price.
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May 2023 by Jeff n Sherie Schoch
My vehicle was involved in an accident. Tri State shell arrived to the accident site promptly and professionally. This made such a difference for me as a female sitting in a vehicle alone on the side of the road.
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March 2023 by tiffany marie
My car was in the shop for a week and nothing was accomplished. When I dropped my car off to them the only light on the dash that was on was the Battery Sensor Pressure light. Upon picking up my vehicle I noticed my Check Engine light is on so I went back inside and explained to them that the Check Engine light was not on upon dropping my car off to them a week ago which in regards to that tried strongly disagreeing with me that it was on upon dropping it off well I’m not the female to go back and forth with lack of concern and effort to communicate to fix the issue they caused I dropped my car off and they fixed NOTHING but charged 1700$ for time and labor spent with a special customer care of causing more problem than my car had before dropping it off!! Thanks Tri State Shell especially Jeff!Here are the photos for you the proof my car did not come in with the check engine light on but the code popped when it was in your shop which you were made aware of because you tried to clear the code !!! And thank you for draining my battery dead without a warning upon leaving/picking up my car in the middle of a snow storm. It’s okay I hear Tri State Shell has a bad rep with people and in general anyway I just wish I knew that before taking my car there that he would give me more problems with my car and charge 1700$ for it anyway attached are the photosUnless you are getting off route 84 and need some gas do not go to these scam artists.
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March 2023 by Mike Slowik
I was terrified of having to trust a garage off the highway when my truck broke down 600 miles from home. Jeff and his staff took us in, showed us where to get food, brought us to a hotel, and then went out of his way to work me at getting my truck fixed and back home. I was leery about trying the drive again after it was repaired, but they did extra testing to ease my anxiety. In the end it ran like new and is now home. What could have been a nightmare scenario turned out to be just an inconvenience thanks to Jeff and his staff at Tri State Shell. If I were local they would be my garage of choice!
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March 2023 by Candace Starkey
We are from out of town and our vehicle broke down. They came and picked us up through AAA. They looked at our vehicle within the hour to determine what’s going on. The car was fixed by the next day early afternoon. They also dropped us off at a hotel and picked us up to get our van and didn’t offer us up on additional money for taking us to the hotel. They went over and beyond to help us out and will always be grateful for these folks and what they did for us. Thank you so much for being kind and friendly to my family.❤️I would give you more than 5 stars if I could.TJ and Candace-Nissan Quest Mini Van02/17/2022
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June 2022 by Andrew C.
Fixed brake line in middle of winter quick responsive and reasonable priced. Definitely know their stuff
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May 2022 by Chris P.
I would give zero Stars if that was an option! This company makes me laugh. I love how they have stickers on their truck about kneeling for the cross but they were probably some of the most disgusting racist sexist chauvinistic pigs I have ever met in my entire life. My experience was riddled with mockery disdain and racist jokes that they thought was funny because I'm a white man. They just assumed that I sympathized with their N*** ideology. Not to mention my car was completely damaged by the experience. I really hope that companies like this disappear from the face of the Earth
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May 2022 by Joseph Viola
Avoid if you can. Always rude when calling for a tow, if it’s not customer pay they will just not show up. Many better providers in the area.
