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November 2023 by Carol C
My online delivery shopping order was 40% covered in milk. One of the milks was greatly leaking and was inside some bags and on bags and on products which ruined them. Milk was leaking in my driveway and on my front porch. I had to wash down the driveway and porch. The bottle of dish detergent cap was broken off and a third of the dish detergent was leaked into the bag and leaked out onto my kitchen floor.Customer service for online said they would replace the ruined items and do another delivery same day later. No apology was offered at that time. As I continued to go through my order, about half my order was missing. I then made a third call to the store and explained. They found a tote there with all of my missing items. Said they would be sent with the items to be replaced.Later, the delivery came and I started looking through the items and found a smaller size of chicken nuggets was given than originally purchased and ruined by the milk. The cheese slices were the wrong ones, and turkey meat was missing! I could not believe it! I then called the store yet again for the 4th time, they offered to come again the next day but I said no as I was not hopeful at this point that the order would be correct. I asked to be credited for the items. They agreed.In all of my years shopping, I have never seen anything like this! Four times to call the store with issues with my order and hours wasted on this today and cleaning up from the mess. I can never shop from this store ever again as I had issues with a previous online delivery order in the summer but it was not near this bad. The online dept offered me nothing to compensate for this mess and no apology until I spoke with a different employee on the third time calling. I have zero confidence in this store, I didn’t pay to have this mess and to clean up outside and inside my house, to have to call the store 4 times, to then have wrong items and missing items still after all of that. I was shopping online for the convenience and time saved but I did not receive that. How can one store mess up so much on one customer so many times in one day?!
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November 2023 by Toby Gunn
The staff is always friendly but yesterday, dawn went out of her way to help me find something despite being obviously busy pulling online orders.I lobe the convenience of mobile scan amd drive an extra 20 minutes because of the team and selection
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September 2023 by Bob Eaton
Like this store a lot, been there a couple of times now and never crowded. Got a few items that other Shop Rite stores don't have. You can even sit down at a table and have a beer or glass of wine.
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August 2023 by Anna D.
Shoppers for pickup/delivery services are idiots!! No use calling the customer service people either!! Have REPEATEDLY noted on my orders to PLEASE DO NOT SUBSTITUTE ORDERED ITEMS FOR THE EXACT SAME IDENTICAL ITEMS AS THIS CAUSES CASH TO BE USED INSTEAD OF SNAP!!! now I'm out $102 for this IRRESPONSIBLE NEGLIGENCE!!!! Call the customer desk and they say, "you only authorized $X in SNAP.." (when an item is listed as "out of stock" and substituted, even if it is the exact same item, this bumps these items over to whatever payment method was used to pay for cash items) Well, GUESS WHAT?!?!?! I ONLY AUTHORIZED $XX IN CASH TOO, BUT THAT DIDN'T STOP YOU FROM JUST SPENDING MY MONEY LIKE IT WAS YOURS TO SPEND!!!! Like most people, I'm just trying to get by, and this IRRESPONSIBLE BS is certainly NOT helping me!!! NONE OF THESE PEOPLE READ INSTRUCTIONS OR FOLLOW DIRECTIONS!!! Got fed up with the delivery after 4 different orders were just dropped off and left especially when it CLEARLY says "call upon arrival" on the NOTES section... drivers take pictures of the bags piled in front of my OUTSWING door (meaning, when I open the door, all the bags piled up there on the steps, fall down the stairs..) but can't call... now I have my kid pick up for me instead... Guess I'm going to have to shop elsewhere because I can't afford this kind of mistake that happens EVERY TIME for the past 6 months...
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July 2023 by Dallas Hubner
I would leave this place minus Stars if I could. I will never patronize specifically this store again. Today, July 14, 2023 there was an extended power outage in the area. ShopRite threw away all their refrigerated food. They didn't donate it to a church or a food pantry or a shelter. They didn't tell Shoppers that they could take it if they wanted to. They chose to throw it in the garbage. Because they're lazy and a garbage company. If they say that legally they are unable to donate it then they are liars. Many other grocery stores do just that. Shoprite you are a garbage company so it makes sense that your food goes in the same place.
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July 2023 by antoinette mitchell
1use the shop at home feature and unfortunately for some reason they were backed up on June 30, 2023. I never received communication that there was a delay or that they could possibly reschedule, . When I called, they did not have anybody that I could speak with it of an authority they didn’t have a rescheduled time, so I was just left hanging I don’t find their food, exceptional than any other grocery store, .prices are quite high, but I like the convenience of shop at home I’ll be moving to Walmart. Delivery which prices are less expensive and less Delivery fee
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July 2023 by Myo B.
It's cheaper in Shoprite across the river in Newton. The new store no longer stocks what we would buy when the store was in Montague.Why are donations of food going to NY when the store is in PA now?
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June 2023 by Jason Sneider
Kevin & His Team of Managers: LOU!, Jake! & Mike! are 2nd to none when is comes to taking care of there customers!The care factor is a 10+ 10 and there STAFF is no different.They really care about you & all your Needs!ShopRite from home is no different.Any Questions and concerns are just a phone call away and they are eager to please you.They know how important it is for people using ShopRite from Home & the time it saves family's on the go!.I always get the best fruits & Vegetables like I picked them myself & that really means a lot.& That go's for your entire Order.When you leave a note in your order they always get it right!I recommend using this store as the service is there 1# Goal.This store in a whole is the best around!Oh almost forgot .There SUSHI Dep is Fantastic! GREAT STUFF!Off the HOOK
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June 2023 by Scott Rewoldt
Catering Departments ( specifically Baking dept) could be more detailed. Received wrong items for an order on multiple occasions and had a few items missing from order and was subjected to sub-par substitutions at the time of pick up, as well as made to wait and exorbitantly long time for the substitutions to be ready. Hopefully they improve. Store is new, nice and well maintained.
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April 2023 by Joe Ulmer
The aisles are a little narrow so I was moving around people a lot. The produce section is awesome, but the layout is unlike every other Shoprite Ive been to which I personally found annoying. Small complaints but overall its a nice new, decent store.
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April 2023 by alona bree
After having such a bad day, I came into shoprite for a few things before going home. When I curious about finding an item. I was blessed with a worker named Shannon who pointed me in the right direction. Not only did she help me but had beautiful manners for such a young lady! Amazing Work ethic!
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March 2023 by Zombie Dude
Update:they have a BEER GARDEN. yes that's right! You can buy beer and drink it in the supermarket beer garden they have tables and a television! Very unique especially those from NYBrand new and HUGE very upscale and improvement in everywhere compared to the older shoprites. Fully staffed deli. Wide selection of vegan and vegetarian options. Grab and go farm to fresh food (heat and eat)
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March 2023 by Laurie B.
Went to ShopRite. Was shocked to see the price for a single piece of carrot cake is $6.49!There are 14 slices of cake in one 8 inch cake.Their carrot cake is hardly worth $90.86.Your ShopRite, not the Ritz Carlton !!!!!!Do better......
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February 2023 by Laura Andersen
Why is it the Deli can't slice the meat the way you ask? When you ask for very, very, thin sliced they still give you thick sliced meat. I have to find a different deli.
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January 2023 by Craig Kelly
Friendly staff.large selection of everything.Our cashier Jeanette was very helpful& The bagger was outstanding.Our first experience at this store was a good one.we will definitely be back. Thanks Shoprite.
