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April 2024 by Thomas White
Great service
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October 2023 by Janet K.
I would give zero stars if i could. After waiting 2 hours to be towed, Tri-State Shell decided not to come at all. I spoke with them directly after an hour as my insurance set up the tow to make sure they could bring 2 people in cab. They said they needed an extended cab truck which would cost me $75 more and a longer wait. Plus $10 for tolls. I agreed. After 20 minutes, I called back to say we would prefer the smaller cab for one passenger and the other person would Uber to our destination. Another 30 minutes later, they cancelled.The tow company that did come to tow us, did NOT charge extra for an extended cab and did NOT charge for tolls.Very poorly run business.
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June 2022 by Andrew C.
Fixed brake line in middle of winter quick responsive and reasonable priced. Definitely know their stuff
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May 2022 by Chris P.
I would give zero Stars if that was an option! This company makes me laugh. I love how they have stickers on their truck about kneeling for the cross but they were probably some of the most disgusting racist sexist chauvinistic pigs I have ever met in my entire life. My experience was riddled with mockery disdain and racist jokes that they thought was funny because I'm a white man. They just assumed that I sympathized with their N*** ideology. Not to mention my car was completely damaged by the experience. I really hope that companies like this disappear from the face of the Earth
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March 2022 by Carol Healey
Cheaper then other stores
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November 2021 by Tanya Smith
Good people, stop for gas and gamble on machines little bit.
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May 2021 by Moises S.
My car broke down while in the area for a holiday visit. A fellow 9/11 responder friend who I was visiting said let them take it to repair since they had the tow call from my service and he has seen plenty of local vehicles there for service including agencies. My car was under warranty and they said they do warranty work. I got called two days later and told they didn't have time to do the work because it would require the engine cradle to be removed to access the starter. It became quite clear they had no clue what they were talking about . Even if you follow the procedure for a starter replacement by Audi manual no such part is to be removed. I had to pay to get my car towed to a dealer and charged an hour labor for no work being done. The place is a rip off. Do not trust them for any repairs. If they end up with your tow service call watch them like a hawk. They improperly towed my car in direct contrast to towing procedure for an Audi. As well their gas prices are the worst in the area. Travelers beware!
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February 2021 by Christina M.
Shame on you! My 18yo daughter brought her car to you for an inspection. I got a bad vibe from this guy, since literally the day before we had my mechanic do some work on the power steering, and asked him to look it over since she was leaving for college. Mechanic is NY and said the car was good to go...but just needed a PA inspection, hence taking it to this Shell station. You told her she had an issue with her muffler and shocks. You told her the car might not make it very far. Went with my instincts, and decided to take it somewhere else. It passed inspection with flying colors and they said there was absolutely nothing wrong with the car. You are disgusting crooks to do this to a young person. DO NOT GO HERE, unless you enjoy being swindled.
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July 2020 by Becca S.
Tri-State Shell saved my life! My tire blew out 7 minutes from my destination after a 4 hour drive. It was late and I just wanted my journey to be over. The tire was destroyed and I did not have a spare. My plan in haste was to have AAA tow the car to my destination so I could sort the issue out in the morning. I had already visualized losing most of my day, not to mention a pile of money. Tri-State Shell, the AAA affiliate, had a much better plan for me. They called me and suggested I have the car towed to their shop, and even began the process of replacing the tire. They even arrived on the scene earlier than AAA estimated. They called me first thing in the morning, and it was already finished! Not only that, but once I arrived the gentleman that towed me said hello and helped in any way he could, including answering some questions I had and even checking the tire pressure on the other tires. The price was incredibly reasonable, particularly considering the situation. So instead of wasting my entire day, by 10 am I was already back and better than ever! Phenomenal! Highly recommended!
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May 2020 by Kaleb Jaharas
Small gas station very rude.
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December 2019 by Cassie C.
I had my appointment at 11am for an oil change, inspection, and wheel alignment. It took them nearly 6 hours for me to get my car back!! Save your frustration and go to Kost or Jack Williams!!
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February 2017 by Michael Jordan
Cheap gas and quick bites
