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March 2024 by Robert Taylor
Professional and courteous staff. I brought my 10 month old son with me for the second time, and once again I was in and out of my appointment. Thank you guys
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March 2024 by Raymond Bailey
Everyone was nice and professional.
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March 2024 by MZ.TEENA Mz.Teena
Great manager, she has empathy, listens, and awesome personality! I will be back for all my vehicle necessities! I also shared the great experience with my family, whom, will be giving their vehicle needs to this Monroe location! ? ? Thank you!
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March 2024 by Dame Dee
They're up front with u if they can't do it recommend you to somewhere else to get it done or if they'll do it can help you save money if you get the part yourself( just low labor fee) most places won't do that awesome always:-)
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February 2024 by Char W
I usually go to Pennzoil in McKeesport but since they closed, I had no choice but to come here. The difference in pricing of tires and customer service is staggering. From now on I will make sure to avoid Monro Auto Services all together, because it shouldn’t cost an arm and a leg to have your car fixed.
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February 2024 by Rick Veschio
All I can say is that, the Employees and the concerns I had were all met and the whole family at Monroe Auto are Awesome!!! I will go Back wen I need to. THANK YOU ALL??
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January 2024 by Cheyanne Byrd
First time going there ! Staff was informative
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December 2023 by PittsburghJMG
Emily & Gerald were extremely helpful & kind to help me with my issue I had. I was In & out the door in 20 minutes with great service.
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October 2023 by Michael Fay
I can't say enough good things. I was able to schedule an inspection appointment the night before online. When I dropped my car off, of course all of my paperwork was out of date and wrong. Mr. Hawk spent the time to help me go through 2 years of emails to get my correct registration and correct insurance paperwork. My car was ready when they said it would be. Can't say enough good things about the shop and Mr. Hawk.
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August 2023 by Tieyonnie
The mechanics here are always super helpful when I come in!!
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July 2023 by Love K.
Some old yte dude who works here is rude, called another staff person "r3tarded" in front of customers. Fkn gross
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June 2023 by Richele Harrison
Took my car there yesterday for a maintenance check they was soooo nice they found out I had NO bolt on my caliber bracket!!!!!! The mechanics called around for me for 3 hours trying find me a bolt too order.... They was sooooo helpful and awesome service I'll definitely go there again thanks especially too ned for taking time too help I'll definitely be going back!!!
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May 2023 by Carol Hunn
It's an ok place. Very frustrating that I scheduled an appointment, took car in at exact appointment, and I couldn't drop it off because a "tool box was locked." I had to take it back the next day (3rd time) and waited for parts to be delivered when I had scheduled my appointment well in advance of parts coming in. Not going here again. They also don't do inspections even though you can schedule it and there is a sign.
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March 2023 by Kaya Andrew
In June of 2022 I towed my Ford here to have my suspension work done. I spoke to a manager named Patrick who was willing to work on it as I had just moved from Connecticut to here. Now it’s February of 2023 I’m out almost $3,000 he never wrote an order on my car he took parts off left my windows down for months and now the car doesn’t run at all. It did when I brought it there and I already had another shop lined up to do the airbags and body work he wouldn’t be able to do. I spoke to a manager named Dillan who had no idea about my car, then to a “district” manager Jason who was condescending and rude. He was supposed to reach out the day I called and didn’t then he was supposed to call today and didn’t I had to call him. This place is an absolute mess and there is 0 communication. They have no actual techs or managers and they are just looking to steal your money and car parts. 0/5 I don’t recommend. Now I have to get a lawyer involved because I am tired of the games.
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December 2022 by LaRoy Gibson
This place is overpriced for the minimal about of work they do. They overcharge your insurance. Too be in a depressed area,there guys are high paid alley mechanics.
