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February 2024 by Frank D
I received very good service from Mike in sales, the finance team and the detail crew. They even found me a lower interest rate than I originally had attained. Very happy with my purchase.
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January 2024 by Karen Ellerbeck
I had a great experience at #1Cochran Honda. Everyone was very helpful and knowledgeable and I felt well taken care of. They did everything to make my experience great. They showed me how to operate my HRV so I felt comfortable driving it home. They were very busy but made sure I was comfortable while waiting for my turn to check out. They were all very friendly and explained everything so I could understand the whole process. I would recommend this dealership to anyone looking to buy a Honda vehicle.
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January 2024 by Robb Michel
Mike of sales and Kevin in finance were great to work with! I was able to do most of my communication through email and text so that I was not stuck on the phone all day during work when asking questions. The car is my 5th Honda and I love them! The sale process and approval was taken care of mostly before I walked in the door.
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January 2024 by Jing Zhang
We stepped in the store at 5:30 pm and did an extensive driving test. We finished all the paperwork at 8:30, way beyond their office hours. The car was professionally cleaned and detailed. It was washed and filled with full tank before delivery. No made-up fees. Straightforward pricing. And great after-sale service. Most importantly, great people. We appreciate the help from Mike and Kevin.
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January 2024 by Kristy Skerbetz
I went in to have a part installed, and they told me I needed other services/fluid changes based on my mileage. I questioned it because I had recently had my car in for service. They told me I was due because of my mileage. So I trusted them and had it done. When I looked closer at my receipt the next day, I realized they had my mileage wrong by 40k miles. So they recommended things I didn’t need done yet. When I called to inquire, they then had my mileage wrong again in another part of their computer system with a totally different number. The service rep I spoke with was not helpful and was rude. He kept making the excuse that he didn’t know who I spoke with the day before. He said the mileage didn't matter. I will not be going back. They are not only unethical and not honest, but their computer/record keeping systems can’t even track the proper mileage.
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January 2024 by Vasanth Selva
Process was very smooth. Representatives are very courteous and were answering all the questions we asked and helped us to get the deal what we wished for!!Only thing I don't like is there coffee machine is bit outdated?. It could have been little bit better.Apart from that everything else was super smooth!!!
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January 2024 by chloe bits
My experience with this dealership was stellar! I was treated extremely well!! Every one from sales,Aubrey S, Kevin K in finance and the service man who checked out my car. I will definitely be back for all my work on my 2020 HRV. Thank you for your excellence in service and care!!
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January 2024 by Sean B
Outstanding sales team. Bought a new civic from them, and I was in touch with 7 other dealerships regarding the same make, model and year. #1 Cochran Honda South Hills was without question the best to work with. Each of the other dealers were either bad at communicating, played games/were deceptive, or some combination of the two.There was absolutely none of that at #1 Cochran. They’re completely transparent and even offer a complete price breakdown for their vehicles online, which includes title, tax, fees, etc. Before you even set foot in the building, you know the grand total price of the car, and their prices were very reasonable. There were no surprises at any point in the process and everyone from the sales rep (Joann) to the finance manager (RJ) was wonderful to deal with.The process was clear, efficient, and painless. If you’re in the market for a Honda, don’t go anywhere else.
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November 2023 by Shayne Cherie
Joanne went above and beyond! She was incredibly reassuring and patient answering all of my questions prior to my visit via call and text when looking to get into my new lease early. I was incredibly anxious and nervous to go through the e process and she did everything possible to ease any stress and was went above all expectations to get me into a new lease early and the day of my visit. I can not recommend her enough and will be working with her for many more years to come! She is a customer centric and service all star!
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November 2023 by Mario Capolupo
Greg was an excellent and thorough service advisor. He really listened to my needs concerning my vehicle and did what I was expecting. He didn't try to upsell me on things found on the vehicle he pointed them out through the video by technician and then contacted me about it. I appreciate the best service by them!
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November 2023 by Kara Roffis
Excellent dealership and people! RJ and Zach were amazing to work with and made the process so easy. Especially since I didn’t see the car until I picked it up. Highly recommend !!
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October 2023 by David Smith
This was the first time I have used #1 Cochran Honda since the acquisition of South Hills Honda. I found the people that I met with to be very helpful. Their service department never tries to push items that are not necessary as some other dealers do.The service advisor even printed out a copy of my registration for me since I didn't have it in my car at the time.It seems that the new ownership has kept the same standards that I like about this dealership. I will probably bring my non-Honda vehicle here for service also.
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October 2023 by Jason Zingaro
Great buying experience from Cochran Honda. Honest sale prices, transparent in conversation, and put up with my dad’s subtly rude comments with a smile. Michael Smith was a pleasure to work with and walked (and drove) me through the process for a simple to understand and finalize sale. I feel confident recommending their dealership over other some Honda dealers, and I’m very pleased with my new car. Plus their inventory was a step above others.
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October 2023 by Sam Bartrug
Made an appointment for the first service on my 2023 CR-V, I purchased new, from this dealership. Appointment was for 9:45, and I dropped it off at 9:40. I just needed them to look at a problem with the AC. Took the day off work to take it in. I did not receive a single call or update on my vehicle until I called nearly 6 hours later at 3:00. I was told they hadn't heard anything, but would call me when they had an update. Didn't even offer to go check or anything. It rolls around to 5:00 with no update and they close at 6:00. I called twice in a 5 minute period with both calls going to voice mail immediately. At this point I have no clue what's going on but luckily I was able to get a ride over from family to check on things. I get there at 5:35 and am told the work was finished apparently around 4:20 but they had "stuff come up" and hadn't called me prior to confronting them a half hour before closing. Said they didn't find anything wrong. So to my understanding, I made an appointment for 9:40, and it took 7 hours to apparently not find anything wrong. What was even the point in making an appointment if my vehicle very likely wasn't even being worked on until very late in the day, likely because it was warranty work. If I could give 0 stars I would. I no longer have any trust for if I need any service done in the future, and will not be recommending this dealership to anyone if this is the continued lack of good service.
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October 2023 by Anna Wilke
Had a great experience purchasing my first car at #1 Cochran Honda South Hills! Joann was so attentive and helpful and really went out of her way to make my experience a positive one. Great staff who really care!
