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February 2024 by Tia Schmelzer
We came in so overwhelmed with our first dog & first ER visit. After calling countless places we decided to try these guys and they were incredibly helpful & the price was SO reasonable. Will absolutely make this trip to them again if we ever need emergency care again. Most places were a 6 hour wait. We were in and out in probably 1-2 hours max! Can’t thank these guys enough for all their care
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February 2024 by Kayla Sadler
I had written this out and didn’t post but after 3 more visits to her vet and other ERs, I decided to post this. I took my girl in on 2/7 at 12:30ish AM and was there till 4:20AM. The front desk was awesome and very nice. She called triage right away. The rest of the staff was awful. This was my second ER visit that day and was hoping for an answer to her issues. Instead I received unprofessionalism, snarky comments, and overhearing them talk about me in the hallway. They seemed to be interested in charging me $600 for bloodwork that I had 3 hrs prior. I will never go back to Medvet. I shared the bloodwork results with them but they didn’t bother with it. I am sitting in the ER of a place who has showed compassion and they truly care in finding out what’s causing her pain. I apologize if my review reflects negatively on all staff- it shouldn’t. This review is only for the doctor and vet-tech on shift that night/ morning.
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February 2024 by Heather Thomas
I have to say I’m absolutely disgusted with the service, The prices are outrageous and nothing but an IV was given, I spent 1000$ for an IV and bloodwork that my own vet could have done the same thing for much less.I think it’s horrible then when your pet needs urgent care that you charge so much.I never got a clear answer on why my dog had a seizure and not even a follow up call to see how he was. I got badgered by the staff over and over about whether he got into anything. Not all of us are bad pet parents and lie about what happened to their pet.Honestly I should dispute the charges with my bank because it was unreal how things were handled. Never again and no I wouldn’t recommend them to anyone.You’re supposed to be helping animals and owners in a time of need instead of collecting a hefty paycheck from us!
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February 2024 by tim douglass
We had arrived here after being turned away by another emergency vet clinic in Washington which is 20 minutes away because they were closing for the day. When we left the first emergency clinic our cat was still alive and breathing but unfortunately we did not make it to MedVet in time. When we arrived at MedVet they immediately took her into triage and started care on our cat but unfortunately her heart had already stopped beating and she had likely passed away on our way there. I would like to commend this establishment for the utmost care and respect that they showed to our deceased love one and our family. Even though our cat had already passed away and their was nothing they could do they still went above and beyond to make sure we were well taken care of and allowed us to grieve. They even let us spend time with our deceased cat in a private room to say our final goodbyes and even prepared her for a burial since we decided to take her home and bury her there. I can’t say thank you enough for this place during this tough time. I would fully trust them with any of our pets care in the future as they have shown so much compassion.
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February 2024 by Haley Levandosky
Had 2 phone interviews. About 2 months apart. The first one never followed up after the interview. The second one never even called. Emailed me about a half hour before the scheduled time and asked to reschedule later in the day due to her taking her dog to the vet and never heard back. Super unprofessional and discouraging.
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January 2024 by Marge B.
I can't say enough of what was wrong with my experience at MedVet. I am sorry that I had to give it one star. My beagle is around 16 years old- I rescued him and don't know his exact age. That is documented so it's not a secret. He was hit by a car and needed an FHO, a Femoral Head Ostectomy. A rather common surgery and not terribly risky for my dogs' age. Along with our private vet, we agreed on MedVet. At the consult with MedVet, they did their examination on my 16ish year old dog. Dr. Snow said that he has a heart murmur that registered a 3 out of 6, and because of that, she wanted to echo his heart. I declined. She also wanted to test his old age lumps for cancer, I declined. Our private vet has all that covered. We scheduled the surgery for the next week. Dr Snow also suggested a follow-up with weeks of physical therapy after the surgery. In between the consult and the scheduled surgery, my dog did develop some skin trauma. I knew Dr Snow would see that and decide what to do. So I arrived at the hospital at 7:17am and called the number on the placard in front of the door to tell them we were there for the surgery. Through the windows it was clear that nobody was at the front phones. I had to call a few times and decided to wait in the car. 12 minutes later, I received a call asking me if I was out there. I confirmed that indeed I was and that I have been calling. The woman said that the phones were not ringing in the back and nobody was out front- that was apparent. I dropped my dog off, signed the DNR, kissed him and left. A few hours later Dr Snow called to say that they could not operate because of his skin trauma that would need to be grafted but that couldnt happen because he was in kidney failure and for around $2000, they could keep him overnight and test his water intake, which may or may not work. And, of course, there is euthanasia. I told her I would bring my dog home. My sister and I met with Taylor to pick him up, and the best answers she had to our questions were a shoulder shrug and a head tilt. The next week, my private vet re-examined my dog again. No need to skin graft, her numbers did not show kidney failure, and because of his age and how he's doing, we will forgo the FHO as long as we can. His skin healed nicely with weekly laser treatments and antibiotics, he has learned to walk with his hip out and because of his age, we will keep him on pain meds- we are down to 1 a day- for the rest of his life- he is 16ish. I don't want to believe that MedVet was trying to make me spend more money, and it doesn't make sense that they would suggest putting a patient down..keep doing that and where is your business? But what I do know is that my dog is doing quite well, is very much alive, has adjusted to his slight handicap, can still chase a scent, and considering everything, has showed no sign of slowing down. I am glad I didn't listen to Dr Snow's suggestions. Do what you want with this review. Learn from it and make your decisions with your pet using your intuition. You are your pet's best caretaker.
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January 2024 by Jeff Bandalo
24 hr Walk in care for the pets
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January 2024 by Kathryn Platt
Frustratingly long wait times
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January 2024 by Kathleen Capehart
Kindness in stressful situations.
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January 2024 by Jay T.
these guys have met that or is crooked and incompetent as yelp. they'll string you along for 10 to 15 hours, they got 30 rooms, free attitude from doctors staffing and nothing but lies to keep you there until they're done with their understaffed in a dated emergencies. Just don't waste your time they give you deceptive businesses answers deceptiveness when it comes to the money and pricing they're not upfront they're extremely rude sarcastic and don't care about you or your pet do yourself a favor and don't even try this place because they're too busy and they're understaffed and they can't handle the stress. The place is filthy and the people just don't care because they're too busyGo someplace else don't even bother with these people because you will get stronger on for 10 to 20 hours as I did and get no service at the end of the day and if you do you're gonna get garnished with out the Vaseline.Their response to other people was a wee care they don't care they just give attitude worried about the money and they're overstaffed so they don't care about you don't even visit this place I would sell my own dog up and give them pills before I would take care of my pets here ever again the doctors are attitude incompetent in my opinion they're just out for blood and your money and they give piss poor customer service, if you wanna be strong around gouged lied to in a filthy room hang out for 10 to 12 hours or even 20 and then get no service and say we need to keep them overnight for thousands of dollars you'll know what I'm talking about go someplace else to get charged because here they don't even give you good service and gouge.
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January 2024 by Susan Findley
I cannot say enough about the professionalism and caring my pet and I received after a very traumatic dog attack. After complications from treatment elsewhere, Georgie was so blessed to have received the surgical skills of Dr. Snow, and the team at MedVet. They saved my fur baby. Every single one of them, from the front desk, to the techs, nurses, other physicians, and Juno who took the time to counsel me prior to Georgie’s surgery. God Bless you all.
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January 2024 by Debra Husarchik
Good care but ridiculously expensive.
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January 2024 by Robert Naylor
On Dec 21, 2023 we had a terrible experience with this place when our little Stella needed the care most. After our vet had a personal emergency and could not help with an emergency delivery/C-Section, we called these "professionals" to get advice on what to do. At first, the woman receptionist was nice, but a bit apathetic giving advice. When I questioned her advice to just try and naturally birth these puppies at home when there was a clear emergency, she went and got a vet technician. They agreed it was an emergency and told us to bring her to them so they could help. They had full knowledge of the details of the emergency. They were aware there was a puppy in the birth canal not being delivered. We drove 1.5 hours to get care as per their advice. When we got there and went to admit her, they THEN told us they had no surgeon on staff??? SERIOUSLY...??? You made us drive 1.5 hours, 20 minutes at your facility, and yet ONE more hour driving somewhere else. If it were not for their irresponsible advice, the outcome would have been better. We lost two puppies, and Stella is still in distress. Honestly, I feel they should bear some of the loss and costs we incoured due to their horribly negligent advice. The receptionist and vet tech should not have this level of responsibility. Perhaps the vets and surgeons here are professional and helpfull but we never got to experience it because of this negligent advice. ?There is no response you can offer to us or for the public to read unless you take responsibility for your neglence. So please do not respond and say you are sorry unless you actually mean it with action... NOT WORDS.Edited to fix date of call/visit. Dec 21, 2023
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January 2024 by Leslie Heilman
Responsiveness was great. Staff was excellent. Treatment fees were very fair.
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January 2024 by Sarah S
Was a horrible night tonight, dealing with neurological symptoms from my dog. I was a mess. With that said, I think the wait time was fair and everyone was incredibly compassionate. They brought my dog a mat and blanket because she couldn't stand. Gave me water, helped me carry my things while I was carrying her and even helped me find a grubhub order about a quarter mile away.The reality is that they provide a service no one wants to use. I would have rather saved my tears, time and money tonight, but I absolutely feel like I made the right choice in coming here for care. Thankfully, our news was optimistic overall. Shout out to the staff for their time, patience, kindness and professionalism. I wish I got everyone's name, but I remember Annette's name. I was very grateful for her tonight.