-
December 2021 by Flauros D.
I don't even know where to begin. Firstly, the sales department, and the service professionals are bar none, some of the greatest people in the industry, however, after my last experience, I will never bring another car to be serviced by this dealership again. I worked for this dealership for a short three months. My job title was "porter" and on the surface, my job was to bring customers to and from their place of business and residence and the dealership. behind the scenes, though, my job was to bring cars around, collect old parts, clean up oil spills, collect parts from the parts office, change tires, take out trash, sweep and mop the shop floor, test batteries, move equipment to and fro as mechanics needed them, run old parts to Meadville metal, perform light duty maintenance tasks, empty oil drain barrels, test drive vehicles that have just been serviced, help out anyone and everyone that needed anything, all at the same time. I was busy! Ever not questioning the mechanics or management. I came to work every day with a forced smile on my face and an ever bright mood because that was my job in an ever expanding work load and impossible tasks that mounted and mounted. Finally I'd had enough and left. in the midst of home problems and everything else, I jumped ship and moved to Ohio. Sunday December 5, 2021 I dropped my car off for service that needed to be done. Monday phone rings. what needs done? I told them. Wednesday morning rolls around. "we can't work on your car because you owe us money for a uniform not turned in." Okay, I'll take my car somewhere else "you can't pick up your car until that's taken care of" Thursday am: call the consultants. they don't want to be in the middle of it. call the manager. I'll call you back. Thursday noon: no word Thursday pm: I call a Meadville towing company to pick up my car phone rings. finally gives me a price and tow truck driver takes my car to Honda cars to get fixed.
-
October 2021 by Scott R.
The service department is awesome. They treated my new Corvette with TLC, even though I didn't buy it through them. Liz at the service desk is wonderful, very attentive and has great communication skills. I will definitely be going back for future service needs.
-
October 2021 by Richard P.
My vehicle was dented during the repairs. The back hatch has a big dent. Repairs seem to be over priced. The repairs are holding up well but I wish they would have told me about the dent.
-
August 2021 by Frank T.
Just took my $34,000 2019 equinox for service I was told transmission fluid had to be changed at 42,000 miles it's a $200 fee. I questioned Liz but she said it must be done. When I got my car home my owners manual tells me 72,000 miles. was I lied to by the service department? My bill said I requested windshield wiper blades. Before the mechanics looked at my equinox Liz told me I needed windshield wiper blades or my car would not pass inspection. Did I really need windshield wiper blades? I paid for an oil change and a tire rotation my tires were not rotated and I can prove it because my front tires were marked and they are still in the same location as when I dropped it off. Was I lied to buy the service department? I hope they post this review I feel like I was lied to more than once and I trusted Liz. I would never take my car there to be detailed again my seats were full of crumbs and every plastic surface was covered with sticky oily crap.
-
November 2020 by Karen H.
I would not go there, tire fell off truck after oil change and rotation. Had to tow it. then they said to fix it, we needed spacers. Called Tire Rack to get parts, they said no, doesn't use spacers hub fits right on besides we had same truck since 2005 never problem before?? would not assist in any cost. charged us 700.00+ to put tire back on and align. told us it wasn't safe to drive. took it to another garage SAME day and had them look it over. said it is safe to drive. didn't need the spacers...... 700.00 is how much it cost for entire inspection. and during any work, they call you and ask- do you want this??? or that???? I just took it in for xxx .... that is what i want. don't recommend. don't really want to work with you. not willing - just interested in seems in $$$$$$$$$$$$$$$$$$$$$$$ plenty of good small mechanics out there. we just went for oil change as big 25 value not good choice.
-
September 2020 by Anthony D.
Service department is full of inept technicians and thieves. The hood on our vehicle sticks a little bit, ( which was explained) all it takes is a little more elbow grease to pop it open. Apparently this warrants an extra charge because they hire babies. This isn't the first time they've tried to rob us. We won't be the last people they try to rob either. Avoid service department at all costs
-
September 2019 by Joe F.
This counts as probably the most egregious display of greed, EVER!! Well, I guess I really did not want to publish this, but circumstances required I do. My granddaughter had a blowout on her car, a vacuum line and a hose! I was told, we got this!! Than, "nope, gotta order? Plus more money for parts. Suffice to say, I was told we could not get parts!!! UNLESS!!! We overnighted them, but I would have to pay the freight if they did not overnight .?(!!!??$). Really?? Still no parts, no car, what do I do next? Ok, order them. Bear in mind, original quote was $279:00, I had no problem, but, two days later, I owe OVER $700:00!! Well, we had to overnight the parts, and, you needed a new battery! Ok,let's say $125:0 for the battery, and $50:0 for overnighting the parts.. $475:0 at most??? $748:00..... where on Gods green earth did that come from, other than Liz, the Service person, wanted to win the SCREWING THE MOST OUT OF A CUSTOMER AWARD FOR SEPTEMBER!!!!???? My fault, nothing in writing, but my butt really hurts!!!
-
March 2019 by Zachary C.
Thank you so much Justin and the Community Team for setting me up with my Colorado. While I was shopping, Justin not only made sure that he got me a great deal and value for my trade but he listened to what I wanted and pointed me in the right direction. Buying a car or truck is tough sometimes but you guys made it easy, fast, and simple yesterday. Felt valued and far from pressured. Thanks again guys, loving my new truck!
