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November 2023 by Nicole Oakes
I got my car back in February and have had nothing but problems with it. Whoever tried fixing the transmission, dropped it and broke it, tried welding it back together and when I got it, I drove it for maybe 2 months and then it wouldn’t move at all. I had it toed from the ford dealership to their dealership, and they told me they wouldn’t charge me for it. When they gave me the bill, they charged me $90.00 for toeing. Before that, my mom called to ask them why I would be having problems with it, the guy told my mom to go pound salt. Today I was getting gas and I turned my car off, pumped my gas and when I went to turn it back on, nothing was happening. I couldn’t even honk the horn. It was dead dead. There was also a giant hole under the driver side mat. I wouldn’t even give them a 1 star review because they are so terrible horrible no good. This place is a waste of time and I don’t recommend it whatsoever. They need to go out of business and stop scamming people and ripping them off. They aren’t helpful whatsoever and completely rude. They just want to take your money. if you’re thinking of buying a car from this place. DON’T DO IT!!! Instead of fixing the problems professionally, they decided to just ease the codes and sell the car.
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November 2023 by Adam Northrup
The woman in the office is terrible to deal with. The owner, Will, did nothing to correct issues with the vehicle, even though it was still in the warranty period. The after market warranty that they are so generous to offer, is impossible to get ahold of, and literally covers nothing. I am very displeased, and if I could give negative stars, I would gladly. I would never recommend, and am glad to never have to deal with them again. I spent almost $20,000 on a vehicle that ended up needing $1000 of work, with no compensation for my time or money. NOT GOOD BUSINESS!!
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November 2023 by Amanda Riddle
Our experience at Kites was awesome!! Will is the greatest. He cared enough to take the time and explain our options for where we were at financially. We really appreciated it. The selection of vehicles is great. We LOVE our Honda Pilot! You will be pleased with Kites Cars!!
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November 2023 by Alisha Riddle
If I could give 6 stars, I would. Will has been amazing to work with during the entire process. Absolutely NO pressure. With the quality of vehicles that they have on the lot, they don't need pushy salesmen. The cars sell themselves. We thought we would probably not get approved, but Will worked wonders. He has us on a path to restore our credit which I am very thankful for! I will be a repeat customer. Love our Pilot! Thanks Will!! You're a hoot!
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November 2023 by Mariah McMillan
Will was great to work with! Went to look at a car for our son, he was very helpful in answering any questions we had about the vehicle without pushing a sale which is kinda what helped us decide we wanted to work with him ! Not pushy! So far very happy with our purchase and how smooth the process went!
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September 2023 by Megan Donor
Both Tom and Will were great to work with! Went to look at a CRV they had just gotten in and they were helpful in answering any questions we had about the vehicle without pushing a sale. When we decided to buy, Tom walked us through the process. So far very happy with my purchase and how smooth the process went!
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September 2023 by Ken Lyons
Wil is amazing.. awesome experience.. like buying a car from your buddy ..no pressure down to earth..great dealership!!!!
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September 2023 by julie bertges
Will was great to work with!! Totally no pressure! He was totally understanding of my situation and found a lender that would work with me. Definitely will buy my next car him. ☺️
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September 2023 by Heather Taddeo
Fantastic customer service! Very quick to respond to any questions. Very helpful and friendly sales and service team. Loving my vehicle that I purchased from them!
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September 2023 by sarah Gorby
I had an amazing experience with this car dealership. I was given the run around by multiple Meadville dealerships and Will was kind and helpful from the first phone call. He was able to get me into a Honda CRV with options I could understand and afford. He was knowledgeable and helpful with my questions. I felt welcomed and comfortable in the office. Overall a great experience! I will recommend and buy more cars from Will!
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September 2023 by Jasmine Treacle
Kites cars was a god send! After spending months dealing with the same problems from every dealership in the area, I finally went a little further out of my previous search range after seeing a Facebook ad. From the start, their website was wonderful to work through, and I loved all the different filter options to find exactly what I was looking for. Their inventory was very expansive, and had a wide range to cover anyone and everyone's needs. My salesman, Will, was very helpful from the beginning, and I loved that I never once felt pressured into something that wasn't best for me. He went above and beyond to help me into an amazing car, that I hadn't even noticed on the site and was perfect for me. I'll be buying all my vehicles from and recommending all my friends to Kites!!!
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August 2023 by Tom Detelich
Kite's has good prices and great service. We've been doing business there for over twenty years and have purchased 5 vehicles from Kite. We will definitely look there again for our next vehicle.
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May 2023 by Christi Dahlkemper
Tom and the entire staff were great to work with when I needed to replace my car in a hurry after hitting a deer. I checked several dealerships in my area (Erie/Waterford) before going to Kites—so glad I did! Better selection, fair pricing, outstanding service, no gimmicks/pressure—definitely worth the drive! Highly recommend.
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May 2023 by Cheryl Harbaugh
We have bought our last four vehicles from them. Our son bought his car from them and our daughter bought hers from them too. They are AWESOME ‼️
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April 2023 by Kasey Sirak
I guess "terrible time" sums up my experience with Kightlingers today. The lady in the office stated we stopped in at a "terrible time" angrily and was little to no help at all. I know she was not the salesmen because she told me he was out to lunch. She begrudgingly jotted down my information to pass along to saleman when he got back from lunch, it was like just my presence there was a burden to her. I doubt my information will make it into the right hands but only time will tell. Hopefully the salemen contacts me and can turn my experience with Kites Cars in the right direction. I will update the review if and when I hear back. ~~~~Update 6 days later still haven't heard anything bought a car elsewhere.
