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March 2025 by Dennis Zuccolotto
Most of these Google reviews are fake, done by employees and don't reflect how Kinetic actually does customer service. These people were the kids trying to push the circle shapes through the triangle shaped hole.
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February 2025 by Robert Hatch
no one works here. cant ever get someone to answer the dame phone. just got hold of them buy calling a diff state . and they wouldnt let me talk with a suppervisor
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February 2025 by Todd Wilson
Most of the staff are GREAT! They work hard to provide solid service. They are impacted by corporate policies and that is where the real problem sits. The force to use an automated system for everything is annoying and not effective! The ammout of time wasted is beyond annoying and borderline abuse. However if you are not consistent with forcing an in person resolution response your issue will never truly be resolved. The common solution the system wants to push on you is reboot your Router. THAT DOES NOT FIX THE PROBLEM. It may most times get you working. The issues for my ongoing issues have been line related. After forcing the issue, the first problem was found right at the pole at the end of our driveway. Then of course over time as trouble issues reported more along the line to the CO. To the point where they are working now on the DSLAM etc. Again, the people have been great but the company seems to have forgotten if you are going to charge people for a service, you need to maintain the infrastructure even if the long term plan is to update it to something newer. While our choices maybe limited, the service you provide should still be acceptable and currently your overall service is lacking!!!!
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November 2024 by Breanne Buttray
This was the worst internet we have ever had. I made the poor choice to switch from Armstrong. It wouldn’t run two tv’s streaming at once. I was lied to about what it would be after the 1st year at least twice, once from they guy who came to the house with the promotion and a different amount when I was in the chat and again when I called. I switched back to Armstrong after a week. It took 4 hours to download a game that previously took 30 minutes before. I would not recommend.
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October 2024 by Joseph Weston
Setting and appointment with their customer service was a nightmare. The technicians that came to the house for the installation were professional, fast, and efficient.
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September 2024 by Mark Moore
Not very happy first night lost internet connection twice. Second night it went out for 3 hours and was on phone for a hour. Next time a person could come out to look at it was 5 days later. Think im going to another company.
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July 2024 by Dee G
On 6/25/24, a Meadville Pa salesperson walked onto my property past 2 No Trespassing signs, opened a secured gate and left marketing items on my door. I have already contacted the Pa State Police to possibly pursue criminal trespass charges since I can not reach a live person at Meadville office to make a complaint directly to this workers supervisor.
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July 2024 by Emma Osterberg
I wish I could leave less then a star.. We have called three days in a row now with no internet, everyone you talk to barely speak English so you can't hardly understand them and they do a couple test and then just tell you the opened a ticket and it should be fixed by the next day. Now when you call for a third time and complain about it still not being fixed they finally say they are sending a technician out but it won't be until 4 days later so 7 days with no service at all!
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July 2024 by Brian Byers
Customer service sucks. Internet awesome
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June 2024 by Connie Graham
My technician was great. I had a question -he answered it.
My service through Windstream has been fine.
Getting assistance through Windstream, however, was nearly impossible. I called 4 times -bad connections each time, and then (each time) was cut off while being transferred to another department. On the 5th time I was transferred correctly, and could hear what the agent was saying, despite line interference (should customer service lines at a phone company work like this?).
I had a basic question. They could not help me, and said that they would have to send someone to my house. They were scheduled to come on Friday. On Thursday morning, I got a text to confirm my appt. While I was confirming it, I got a knock on my door. It was the tech. - a day early. He said that they had a slow day, so they sent him a day early.
I'll keep my service for now, because I haven't had any problems, but will cancel it if I get to a point where I need to contact customer service very often. That department badly needs overhauled.
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June 2024 by Colleen Nye
1st, tech Connor Marks was speedy, polite & a professional young man!! He solved the issues w/my internet connection within a very short time. Problems were mice & old equipment. Unfortunately, I cannot say anything of the kind for W..S. Whose call center people continuously cancelled my tickets from the time I 1st reported it WEEKS ago until today. This happened multiple times. The call center experience was wretched, and I’m sorry but I have nothing good to say about this huge company except that when I was finally granted an actual in- person human to help - problems solved! Before that, the frustration level dealing with simply getting help here was absolutely absurd, ridiculous beyond belief. I am working on getting a different internet provider as the techs and local office person Dacia are the only good things I see about this company.
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June 2024 by Tom K
The technician was very helpful, the company management is terrible. I have a spot in my buried cable that is bad, the company will not replace any copper cable, there is fiber optic cable 8 telephone poles away, I don't qualify for fiber, there is no plans for me to ever get fiber. So I am stuck with a bad cable that is 52 years old that they will not repair......Who makes the decisions here? The techs do their best with JUNK!
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June 2024 by Matthew Newhouse
I have been a Windstream customer for 6 years now ,I have never really had any issues until now. The service has been out 2 days now ,it's affecting a whole town. They make it impossible to speak to a representative. We are paying customers ,for a service we are not getting. 2 days and counting is very unacceptable
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June 2024 by Kendra Wehmeyer
If I could give zero stars I would. Internet was always not working and when we turned in everything because we moved to a different area they charged us for the stuff we turned in, didn’t contact us for over a year, found out through other means, and now we can’t get ahold of anyone because they closed their office. Do not get this service. They charge you unnecessarily.
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April 2024 by TIM HARTMAN
Connor came out to diagnose my wi-fi issues for streaming TV. After testing system, my old TV is the issue. Gave me excellent advice how to remedy my issue
