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December 2023 by Joe B
Great prices. Very professional. Highly recommend for your auto needs.
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December 2023 by Maria Rosado-Husband
Never disappointed! Cowboy is a patient and knowledgeable mechanic who is willing to explain any issues and even show you if need be. In emergency situations or regular maintenance they are always a joy to work with. Keep on doing great work guys!
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November 2023 by Chuck Robinson
First time at this shop and Rob and the team provided fantastic service. Very thorough, honest and accommodating. Would highly recommend.
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October 2023 by Dan Byers
Manager was very fair with my daughter visiting from out of town that has an off road excursion due to deer crossing in front of her. She bent a strut which manager recommended both struts be replaced. Didn't charge any extra when further inspection revealed further damage. Very fair considering the extra work required. Thanks for your attentiveness.
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September 2023 by Anthony Vickers
Thank you Cowboy for doing such a great job on my exhaust. You guys truly know what you're doing and how to treat customers. To anybody reading this review. I would highly recommend you to take your vehicle here to be worked on. Rob , Cowboy and the team are some of the friendliest and knowledgeable people you will ever meet. Thank you guys.
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September 2023 by Jeremiah Moon
I took in four tires and rims that needed mounted at the beginning of July and Rob the manager then called me and said it would be two weeks they needed something special to mount my tires. 2 weeks goes by I don't hear from him I call he says the parts ordered and I'll be here in another week and I get the same story over & over then he lied to me and said the rep sent him the wrong parts four times which other employees told me that was a total lie. He was also supposed to do a bunch of accessories that I had and then was going to also do an inspection. In the end he never did the mounted the tires and other accessorie work that I wanted done. The final thing he was supposed to do was get my truck inspected which he waited till the very last day of my inspection before he got it done. So after 8 weeks me calling six times and stopping in two times he never did any of the work except the inspection on the very last day of this month. Told me nothing but lies for 8 weeks. Never did any of the work I wanted done except the inspection and that was done on the very last day. Rob the manager is nothing but a liar.... On the other hand the mechanics I dealt with today were great and treated me great and were very honest and apologetic for what Rob had promised to do but never did and he had 8 weeks to do it!!! Thank you to the other mechanics there but do not believe anything Rob (the manager) tells you. If I were to perform like he did at my job I would be fired. ?????????? Rob the manager would be fired if it was me business.... Lie after lie. This review solely applies to rob the manager the other mechanics treated me great and were very nice people to deal with. So now I need to haul my trailer in and pick up all my tires and rims that he never mounted and the other accessory parts he did. He is terrible?. Thank you to everybody at Monroe that treated me great except for Rob.
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August 2023 by Sharon Bieganski-Negron
I made my appointment through Monro's website, then called to confirm the cost. I was told the day I chose was busy and the online system doesn't always see their schedule. After some discussion we agreed I would drop off my car the next morning and they would fit it in.I called late afternoon and they had no idea why my car was there. There was nothing in their appointments. However, the employees were very accommodating and completed the work I requested.
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July 2023 by John Fleming
They had my truck for over a week and couldn't find the issue. They just put it outside and would not even return multiple phone calls check on what was going on with it. I will never ever return to this location and I would advise anyone else to avoid it at all possible. Save yourself the trouble. When asking and when I showed up the Manager Marc Michetti was very unprofessional and refuse to help at all. When asked for his boss's number he stated he didn't have one. No wonder this place has so many terrible reviews not surprised one bit.
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May 2023 by Lori Irwin
I’d give zero stars if I could. I got an estimate for brakes, while I was getting an oil change. They said over $1800, that I needed 4 rotors, brake pads for all and 2 calipers. They lied! I broke down a few days later it was a wheel bearing and the brakes were in great shape and all were less then a year old! Total liars! So glad I had another mechanic check the brakes first! I’ll never recommend or go there again!
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May 2023 by Daniel Ongley
I made an appointment with the Monroe and Meadville Pennsylvania I had a deal for $258 for two tires and when I showed up for my appointment they said that they did not make that deal never would and that they wanted $400 for the two tires and they had an attitude when I said I wasn't paying that when I had a quote for $258 the worst Monroe shop and I do lousy work as it is in there miniature Marc michetti is the worst miniature there is because he gets an attitude when he gets proven wrong by the customer if you want good quality work good to Flynn's not Monroe
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May 2023 by Kylie Kearns
STILL HORRIBLE! Haven’t heard back about our ruined tires- even after the “customer service”. Please save your money and go someplace where they care!
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May 2023 by Alexis Oldakowski
My husband was just there for an oil change. Way overpriced. Almost $100 for an oil change is ridiculous especially when you said on the phone that you start out at $34.99. We've had our oil changed multiple times and it's never been more than $60. Will not be returning.
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April 2023 by kylie teddy
My fiancé went in to get a tire rotation..they dropped his tire and stripped his wheel studs, which we had to get fixed somewhere else. We reached out numerous times yet everytime get ignored. They aren’t honest here. Negative stars from me.
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April 2023 by Dan Kiefer
Guys were great today, had an issue on the highway where my tire was leaking, looking for a nail in the tire, I discovered that the valve stem itself was leaking, stopped for an emergency stop with my wife and young child, they had me in and out in under 20 mins! Couldn't be more thankful as we were already running behind from this issue and they got us out at promptly as could be!
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February 2023 by Ryan Stewart
Extremely overpriced. Weekend business is the only redeeming quality. Staff is friendly. They charged me $457 for spark plug change. And they scheduled an appointment for me but when I showed up, they couldn’t fit me in, so I had to wait an additional week. One time they forgot to replace my engine cover and I had to go back to pick it up. Adequate service for double the cost of a non-franchise mechanic
