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February 2024 by Daniel Levy
Excellent experience. Couldn't have done a better job getting me a set up with a new phone.
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January 2024 by A Hanus
About a year ago I went in to help my mom get a new phone. While setting up the phone the sales people offered a deal to upgrade our shared plan with the senior discount that would apply to both phones on the account. I was then told that is only possible if we upgraded our plan to a higher tier. I was hesitant but they insisted that the discount would apply to both phone plans and bring our total bill down dramatically making each line just $40 instead of the $80+. After clarifying multiple times I agreed. A few months in we realized we were being charged more than ever and so I call the store to get clarity. Since then I have been stuck in a loop needing to contact the franchise manager and Verizon themselves. Version says that plan should have never been sold as the senior discount only applies to one line. I called the store back and they keep saying they will move it up the chain with no follow up. Verizon and the store continue to close my cases with no resolution. My mom has been a customer of Verizon for 35 years and now stuck in a phone payment plan that doesn't make it easy to move service providers. At this point we had paid far more than we would have if I never upgraded our plan and no one has been held accountable for selling me faulty information. At this point I am exhausted with all the calls and back and forth and will admit this is my call for attention as nothing else has been working. My suggestion would be for folks to stick with an actual Verizon store so you don't get stuck in the middle like we are.
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October 2023 by Lynn Fahlen
Great service and very helpful
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July 2023 by Lisa Conrad
Parker was polite and very helpful. Answered all my questions and I was able to easily upgrade my phone
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July 2023 by Kelly Maxwell
It went well until we ran into a problem. That was our fault not Verizon. We will definitely be back in the future
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July 2023 by Dale Southwick
It's definitely better than the one by Walmart...Better service and people!Better business programs and knowledge.
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July 2023 by Claire Bennefield
Patient, informed, clear, helpful through out the experience.
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June 2023 by Nathaniel Beerbower
Very Fast service.Very easy setup with my new account.Destanie was very polite.
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May 2023 by SheaNadine
Destanie was very conversational. She shared information properly. I feel I lost some data in the midst of transitioning to my new Google phone.
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December 2022 by Laura Deeter
Very knowledgeable, and helpful! Got everything done she said she would! Definitely my new go-to location.
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December 2022 by Tawnya Stover
Destiney was so awesome and helpful!! I enjoyed my experience with her!! She was very knowledgeable and able to not only help me, but managed to help many other customers who came in while she was helping to upgrade me (which takes time in itself), as she was the only tech on hand. Even thought Destiney was amazing and did a WONDERFUL job they really should always have 2 people in the store not just because they get busy but for safety reasons IMO!!! (I’m just a mom who may be over protective, but this is 2022 and I wouldn’t want my daughter working ANYWHERE by herself in todays world!! Just saying!) Other than that, it was great experience, at a great place, with a great person, who I would highly recommend!!
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December 2022 by Linda Bookamer
Destinie, at the Meadville, PA. Store is the best! Knowledgeable, caring, and a happy person! Love working with her for our business! Recommend her to everyone!
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November 2022 by Faith_Jordan
Steven was AMAZING. Quick and efficient and very friendly!
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September 2022 by Lori Flanagan
Update: A regional manager called me and agrees we were given incorrect information and they will refund us. They were very quick to deal with this.Just found out the phones we traded in were not eligible for the rebate and instead of free I owe $400 per phone.
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September 2022 by Howard Tamashiro
Steven and Destanie were extremely knowledgeable, helpful, and professional. They helped find a non-standard cable for my 13 MacPro iPhone, which was not easily located. I really appreciated their expertise and help.
