-
March 2024 by groovy hippie
I took my car, a 2024 toyota w major front and rear damage. They updated me weekly as my parts , repairs etc.were made, when I got my car back they explained everything in detail to me and I must say the car looks so good, I was honestly impressed. I'll go back in a heartbeat if needed, however I sure don't hope I have to! Lol. 2 accidents in a 8 day period is enough for me. !!.
-
March 2024 by Gretchen Martin
Everyone at Fred Beans CarStar was AMAZING! Heather kept me up to date on my repairs. Tonya was always more than willing to answer any questions I had. Heather and Greg went above and beyond to make sure my Lexus was repaired PROPERLY and THOROUGHLY. They handled all of the communication with my insurance company, and I had full confidence in them throughout the entire process. I’m so grateful for everything they did, and they did it with patience, kindness and a smile every interaction I had with them! Thank you!
-
March 2024 by michael martial
Great service!
-
March 2024 by Robbin Strobel
Disappointed that in a subsequent review, an additional $2,700 was added to the estimate and the car was totaled. This action cost me $6,000. I guess Ford wanted to make a profit by selling it for parts. People were friendly.
-
March 2024 by Reynolds Glunt
The whole experience with the crew at CarStar in Mechanicsburg was great!! Heather, Greg and everyone there did everything just right. The Explorer looked great after they fixed it!! The day I went to pick it up, the tire pressure sensors weren’t working properly. They tried for a couple of hours to get it fixed and then Greg decided to get me a rental car at their expense and send me home till they got it fixed. That was a gesture that really said something to me!! Thanks to everyone there!!!!
-
March 2024 by Olivia Evans
The service was great, easy to complete the transaction. Customer service was very helpful and pleasant. I would recommend my family and friends.
-
March 2024 by Shawn Flournoy
Takes long to get on, but they did a great job!
-
March 2024 by Joy Mumma
Recently had my car worked on at the Body Shop, and was extremely pleased with the service and attention to detail. Casey was my contact, and he was great with communication, and upfront with everything going on. Much appreciated! Will definitely recommend them to friends! And will use them myself if needed in the future (although I hope not :) )
-
March 2024 by Robert Bosserman
Nice folks..
-
February 2024 by Kathie Zullinger
I was rear-ended in my 2023 Kia Sportage (which I bought from Fred Beans). I was very happy to learn that CARSTAR was on the approved list of repair shops. From 1st contact, to picking up my car, they were top notch! Heather kept me updated, the work was done in a timely manner, and they made the process in working with the other insurance company much easier. I highly recommend them! Thank you to all at CARSTAR for a smooth and painless and professional repair process!
-
February 2024 by Michael Stees
Very pleased. Great work.
-
February 2024 by Helen Swanic
The entire staff was great. I worked with Heather, she explained everything to me and my car was fixed in less than two weeks.
-
February 2024 by Jean Claude Ngoy'A Ngoy
I had great experience with Carstar from first day I dropped the car ,Heather was so so helpful explaining all details , I was constantly updated on the process and I didn’t need to call them , the interesting part that my car was finished in short time way before the target date and on picking up day I appreciated Greg calling me to make sure I was consulted on decision making about some parts , Heather washed it , she drove right in front door, and they took care of my rental car !If I ever need to have my car fixed , God forbid !Carstar is the place to go ??????
-
December 2023 by Amy Nye
I was an out of state customer - collision occurred while I was visiting PA. Everyone at CARSTAR was so understanding and helpful. They were always available to speak with and kept in constant contact. I can't recommend them highly enough if you are in need of their services. Also, their facility is top notch, employees very professional.
-
December 2023 by Kristen Ramillano
Customer service here would get 10 stars if I could give it! Both Heather and Tonya were so wonderful and my car was done like 2 weeks ahead of schedule. Definitely recommend!
