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October 2024 by Brinley Foreman
I had a 2018 Macbook Air that I didn’t turn on for 2 years (yikes I know) I’ve been wanting to use it for my business and needed to try to get into it. None of my passwords were right and it wouldn’t even let me connect my apple ID to login. Long story short, the Geek Squad was able to just completely wipe my laptop and that was best case scenario for me! They had some troubles getting past the encryption (whatever that means!) and were able to keep me updated throughout the process! They saved me a lot of time, money, and stress. Thank you!!!!
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June 2024 by Chris Binkley
No way to contact the local store, you only get routed to a national call center. Useless.
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January 2024 by Lloyd Morgan
Couldn't believe they could fix my Roku TV! Outstanding...
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October 2023 by Valerie Neece
Had an issue with my HP laptop screen going call or flickering.Had it back in 2 days as good as new
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September 2023 by Frederic Brennan
Came in with my company laptop, and was treated extremely poorly. Was told they won't do anything until I pay $180 for a Best Buy membership. Explained I didn't want the membership and had permission from my employer to have a diagnostics run. They wouldn't do it. Also told me to go to Amazon to get a new battery for lap top when they sold them. Horrible employees and horrible experience.
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September 2023 by Adam Shaffer
Laptop was slowing down and eventually wouldn't get to login screen. Geek squad recommended a new hard drive to speed everything up. A day later it was done, data transfered, and works great. Will return in the future if needed.
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August 2023 by Google user
Laptop was slowing down and eventually wouldn't get to login screen. Geek squad recommended a new hard drive to speed everything up. A day later it was done, data transfered, and works great. Will return in the future if needed.
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March 2023 by Gerald Bennett
We had a problem with our 56 in TV. It was under an extended warranty. First, they could not find the warranty. We had to go to the store to get that taken care of. Then we had to wait for the appointment and the window was six hours. We stayed home for that time and no one called. At 5:15 I called the geek squad to find out if they were coming. I was informed that they had called two hours before and had set up a new appointment for March 9. After being on the phone for over a half hour we took an appointment for Friday sometime between seven AM and seven PM. In the process we had ask to speak to a supervisor and was told we would have to wait another 45 minutes. THIS TERRIBLE CUSTOMER SERVICE. We will see what Friday brings. We were told we would get a narrower window. I hope so. I am not willing to give up another day. The person on the phone, Macy, was very helpful. It is the system that is screwed up.
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January 2023 by Courtney Minner
Not at all impressed with their \\\"certified Apple support\\\".. I took in an iPad that was having charging port issues, and was still under warranty. They took it in the back to do an official diagnostic, and told me they \\\"could see physical damage with their microscope\\\", so it was not covered under the Apple warranty and I would need to pay $249.99 for a refurbished replacement, or take it to a repair shop who will do a repair as Apple does not repair iPads, only replaces them. The tech at the repair shop they recommended tells me that he used to work for Geek Squad and they don't even have microscopes. Whether or not that is true I don't know, but he recommended I double check with an actual Apple store or send it to Apple. I filed for a service request with Apple directly, shipped it to them (which Apple paid for) and sure enough 3 days later I have a replacement in hand from Apple that was covered under warranty. I won't use Geek Squad for Apple products in the future, I'll stick with dealing with Apple directly and save myself time and money!
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January 2023 by Debra Fleagle
They are always super helpful and take their time to help you.
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July 2021 by Hagir Elsheikh
I purchased a router to use for our business internet quality and purchased the Geek Squad service with it they were very fast on taking the money but took 2 weeks to schedule my appointment. We waited for the tech to come after the 2 weeks and the scheduled time came and no one showed up. I called to check after 5 hours waiting from the scheduled time for them and had a very rude customer service person who didn't know anything about the appointment he said it is showing canceled from his end and he can reschedule. I asked why was it canceled he has no answer, no one contacted me and we waited 2 weeks for this appointment. I called again to see if I can talk to someone who can tell me what is going on, no one answered. I drove to the best buy store off Carlisle pike and at the front door I meet yet another rude customer service who shouldn't be the face of the store. Who was very short like I inconvenienced him or I am asking him for a favor and not doing his job. He simply told me he has no answer for me and I can cancel the order if I want to. To which I agreed and canceled my order, he was so rude to the point that I felt like canceling my credit card and just move somewhere else. I never had a bad experience like this from anyone at the store before but again I never dealt with an issue like this because I am normally in and out purchasing something.I then requested to talk to a manager and after a day someone named Robert called me to see how he can help. I explained the whole situation and he apologized, stated he will follow up and see if they can get me scheduled soon due to this issue and offer some type of discount to which I agreed. He said he will call me back soon to give me updates. It is 4 days now and I am still waiting to get a call back. This whole experience truly reflect on the poor quality of the management to the store.
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June 2021 by Bo Guse
I think all the N*** was worried about was how fast he could get the equipment I was replacing out to his van so he could take it home to fix it and use. This happened twice with the same little bald “tech” and I never once said he could have my equipment. Never explained anything about the use of the new products I purchased. Also, this guy had a personality of a door. Way too expensive for what was provided and the worst customer service. Never again.
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November 2018 by David Smelser
Excellent knowledge and service.
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May 2018 by Kamran Petux
Bad customer service
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November 2017 by Jaden Batzel
expensive
