PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of various pets. The store provides a wide selection of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up their orders at local stores within two hours. Many store locations offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption, making it a convenient one-stop shop for pet owners. The store is known for its pet-friendly environment and abundant pet care supplies, including clean-up items for pets that may make messes. Customers appreciate the friendly and helpful staff, with some employees going above and beyond to assist, such as helping find suitable fish or offering extra care during grooming appointments. The grooming service receives positive reviews, with specific staff members praised for their great work and friendly attitude. However, experiences with product quality and customer service vary. Some customers have reported issues with certain products, like a faulty fish light that stopped working after less than 90 days, leading to frustrations with the return process and management. Others have encountered less courteous service, which affected their shopping experience. Despite this, PetSmart remains a popular destination for pet supplies and services, valued for its wide selection and helpful staff.
Helped me get a prescription food for my cat, was fast and easy! The treat rewards make it cheaper to get the expensive food we have to buy for him.
April 2026
Everyone was helpful!!! Checkout have wonderfull people to wait on you.
April 2026
So expensive... It makes sense for aquatic pets. Everything else is much cheaper at Walmart and Homegoods. Employee seemed stressed. She was alone so, I get it. We conversated while checking out and she smiled and showed great customer service.
