PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of various pets. The store provides a wide selection of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up their orders at local stores within two hours. Many store locations offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption, making it a convenient one-stop shop for pet owners. The store is known for its pet-friendly environment and abundant pet care supplies, including clean-up items for pets that may make messes. Customers appreciate the friendly and helpful staff, with some employees going above and beyond to assist, such as helping find suitable fish or offering extra care during grooming appointments. The grooming service receives positive reviews, with specific staff members praised for their great work and friendly attitude. However, experiences with product quality and customer service vary. Some customers have reported issues with certain products, like a faulty fish light that stopped working after less than 90 days, leading to frustrations with the return process and management. Others have encountered less courteous service, which affected their shopping experience. Despite this, PetSmart remains a popular destination for pet supplies and services, valued for its wide selection and helpful staff.
Not as nice as the Jonestown Road location. A bit disorganized and not as well run.
July 2026
Bought an ecollar xlarge for my gsd after her surgery and the part you blow up started leaking. I called ahead to mech store to make sure they had another one. They check and set one aside so i could make a mad dash down and swap it out no problems and get it back on her so she didn't pull the stitches out!
July 2026
Justin was extremely helpful in store today. Above and beyond.
