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February 2024 by Thomas Weber (halifax9)
Great products. Some of the sales staff are pushy
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February 2024 by Mary Cooney
The smell of perfume is overwhelming to me, but it is fun in there.
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January 2024 by Kat Snyder
I am commending the cashier in this rant and showing the distaste to the shoppers. People in line were complaining loudly. For what?! So the cashier could hear you? Did you want her to ignore everyone else and give you some sort of special treatment? You were all adults! What were you trying to accomplish? Not one single person in the world should think that they are better than the stranger standing next to them. To all of those who spewed negative and hurtful things, directing them towards the only employee within audible range, shame on you! Your minor inconvenience of waiting for 10 measly minutes instead of 3 minutes (for makeup!) had only caused the one person who was there to assist YOU feel the need to apologize as if she'd done something wrong. She should be thanked for showing up, doing her job to the best of her ability and recognized for handling the work of 3 people by herself. It's not her fault she was the only cashier. If customers want to throw a tissy because of wait times, maybe they should consider applying for a position instead of just applying makeup.
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January 2024 by megan brandt
DJ was super sweet and helped me find products that worked on my skin type. I will definitely be coming back!
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December 2023 by maria j
called my boyfriend a red flag. very weird cashier energy ???????
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December 2023 by Dylan Honafius
Have to say the cashier Jordan in the older lady with the glasses, are the only people who talk to me when I was in there today 12/11/23. I have to say thank you to you guys for being severely nice everyone else walked past us look dirty at us such a weird thing when I’m spending money at your store ?
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December 2023 by Sir Knight
If you don't mind paying the full MSRP on products, this is the place.
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October 2023 by Maryanne Cantwell
Had a GREAT makeup lesson with DJ! Clearly so passionate about makeup and teaching, plus able to recommend great quality products and $5 alternatives for others.
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October 2023 by Kelsey
I'm new to makeup like a lot of people! Always had issues matching colors with my complexion I walked into Ulta hoping to be greeted and assisted in picking out the best options for beginners...instead it seemed like they just flat out judged me! Dirty looks immediately and disrespect! I wanted to purchase things to practice before my wedding anniversary and it turned out terrible! They absolutely don't need to be rude or snoody! I work in retail and never once treated a customer or my employees with that much disrespect! They stand around laughing at people that generally just need a little help and understanding!
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September 2023 by Sandra Baker
$311 dollars later the ELITE stylist colored my hair gave me "elite" cut which was shorter version of what I had.. blew dry, threw in some hair gell and sent me on my way..if you are going to charge these prices I better be wowed..the only wow i experienced was to my credit card!
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July 2023 by Elizabeth Wickard
I wish I could give more!!! I had an appointment only to put strip lashes on with Mary, and she has asked “have you ever had your makeup done before” and I said “no but I wish I would’ve made an appointment to have my makeup done” she then offered to fit me in to do my makeup for my wedding day. She made me feel beautiful for the first time in a long time and helped make my day special. I can’t thank you enough Mary!
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June 2023 by Kristen Heinick
I don't think this place is anything special. I went in looking to try something new while on vacation. I wandered the store for a few minutes looking for anything that may work as I don't want to travel with full sized products, but would like to look my best. I was greeted, but never offered any assistance, nor did i ask especially since asking for help in the past got me a lot of attitude and everyone seemed to busy chit chatting. It may be the way I look... as I have come I several times in the past with similar results. I always feel judged walking in... especially if I don't have a full face of makeup on. I don't think I'll go back. Very disappointed.
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May 2023 by P Brown
Last week was the first time I ever stepped foot into an Ulta store. DJ at the MAC counter was so delightful and very helpful. I was very happy with the service and personalized attention, especially since my visit was very impromptu.
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April 2023 by Icnonly Imagine
I like going here to get my hair done. They do a professional job. They have great Customer Service. They talk to you and make you feel special.
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March 2023 by Lindsey A.
I'm rating this a 3 star simply for the service. It's SO hit or miss. I used to be a hardcore Sephora girl because the service there is too notch. Kind, friendly, helpful and knowledgeable staff. However the closest Sephora to my house closed and some of the products I use are only carried in Ulta. Years ago I refused to step foot in the store because NO ONE WOULD HELP ME. I purposefully just kept walking around the same three aisles waiting to see if any of the women standing around would come help, but nope. I swear they wouldn't because I wasn't dressed correctly. The next time I went into an Ulta begrudgingly, I was directed at the "$10 and under section" UHHH NO HONEY, I used Sunday Reilly products, but thanks. It was years before I came back. More recently, since the Sephora closed, I started going back to Ulta and had a few ok experiences. Except one employee, some older woman in her 60s with a blonde Bob just walks around the Clinique section (another well loved line by me) and JUST STANDS there and NEVER speaks to me. This is the Ulta on the Carlisle Pike. She has been in there multiple times when I go and not one of those times had she offered to help me. It's really disappointing that it still happens. Except now, since no one wants to help, I just treat myself to a nice skin care routine with the most expensive products I can find. I normally end up buying some of them in the end and always am reupping my Sunday Reilly collection but man, it makes wanting to go in there, REALLY difficult!
