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March 2024 by Jessica Zizmont
Avoid this location at all cost.Customer Service here is a joke. The workers act as if you’re bothering them for ordering, and the language used is offensive. The young man who rang me up was upset with one of his co-workers. He proceeded to call his co-worker racial slursmultiple times and was cursing/speaking as if I wasn’t right there. It was surreal. Horrible.They are ALWAYS out of food. Specifically, white rice and chips, hours before they close. Go anywhere but this Chipotle.
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March 2024 by Meghan Consadene
SKETCHY LOCATION!! Beware!!! I visited here with my parents about a month ago. We dined in and while eating, an employee approached us to tell us our transaction never went through. She re-rang up the order and had my dad pay again. We were definitely suspicious because why would the transaction print the receipt if it never went through? We tracked the credit card statement and saw we were indeed charged twice. I also got the reward points for both transactions meaning it did go through the first time. We had to dispute it with the bank. If this happens to you, do not let them ring you up again and just leave the restaurant. I also got charged for the vinegarette here on another occasion which is ridiculous. The staff is rude and the trash is ALWAYS full to the brim. Just beware if you eat here! Love Chipotle, but not this location.
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February 2024 by Amanda I
I honestly feel bad for the workers here, they are all so nice and work efficiently as they can, but the customers that come in are ruthless! On a weekend I would say be patient as you can, order 30 minutes ahead and you’ll be okay. Bowls are normally stacked and lovely. Thanks for all your hard work!
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February 2024 by Ouid Mann
My girlfriend comes in today to pick up her order. She checks the bag because THEY NEVER GET IT RIGHT, and today was no different, they ran out of chips and this guy was trying to help her. But then this woman chimes in and pretty much yells at her saying they were out, sounds like it's the white girl EVERYBODY else is talking about who can't seem to respect customers. For Christ's sake, it's always something with this one. PLEASE AVOID!!! Go to pancheros in media if you can they never miss and they're cheaper
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February 2024 by Christian & Julie Field
Chipotle encourages their customers to use mobile pick up, but yet the staff constantly messes the order up. We were missing an entire entree when we got home tonight. The staff here does not care.
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February 2024 by Richard Bernardo
It's a shame this place used to be good. The staff here frequently make mistakes and OBVIOUSLY want to be doing anything other than working at this Chipotle. I frequently travel twice as far to the Springfield location instead. When I don't I usually rue my decision. Food is still fine, when they have it. 5PM NO WHITE RICE. Last night will be my final trip here. Trust me, go elsewhere.
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February 2024 by hamdan shrhan
Worst batch of workers i seen in a 20 by 20 room. None of them work and just laugh and when u wanna order food they look at u and just go to the back to chat. Than they give u portions not even a starving child would be happy to recieve. The dude with the glasses is the worst. I spend 20 bucks for a bowl just to get average portions. The manager needs to fire some people or just give them a talk. Place is always dirty and they give u direspect when u ask them to give u spoons and napkins since it’s never restocked. If I could I’d give a zero stars
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February 2024 by Tahermoe 9
white girl with the tattoos was lazy to wash the white rice at 7pm. Mind u the place closes at 10. Unprofessional and this literally happens every time I go there. It’s not only her but the other employees. In there minds the place closes at 6pm so watever is there is there. They also rarely wear gloves and disrespect the customers with their service!
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February 2024 by Jayden Brown
Absolute worst chipotle I've ever been to. i live right down the street and still choose to drive to Springfield to get my chipotle. I tried giving them a chnace but they consistently let me down with there horrible service. DO NOT COME
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February 2024 by Mia Tikos
Trash. I ordered a quesadilla online at 8:14 and the estimated pick up time said 8:30. I normally would have ordered inside but you can only order a quesadilla online. I drove there, waited a little and then came inside. I told them I had a pickup order and they said it was going to be made soon.I waited at the pick up section and then decided I wanted chips too so I went in line. The food was all over the counter. They took 10 minutes to take one persons order. The person in front of me asked for extra rice and the man looked at him and proceeded to fill the entire bowl with rice Sarcastically. After several minutes I finally ordered my chips. The line at this point was to the door. The man working the line looked up at the line and announced that there was barely anything left including cheese. I once again asked if my order was almost ready and they said it was being made next. I wait 10 more minutes and ask one more time and they said there was no cheese so they can’t make it. I asked if I could get a refund and one of them holds the phone towards me facing the complete other direction so I went to take a picture so I don’t forget. One of the workers from the back of the kitchen (who seemed like the manager) yells out “it literally says 1-800 chipotle”. If the guy wasn’t standing 5 feet away from me the other direction I would have seen that. From the second I walked in around 8:25 it looked like they were closing down everything when they still were open for 2 hours. One of the people in line said they used to work there and quit bc of how terrible management is. The workers look miserable. The only one who looked like they gave a f about living was the one with the red hair. Sticking to qdoba from now on.
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February 2024 by Trevor Barry
Definitely the worst Chipotle I’ve been to in the US.
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February 2024 by nene
Was very satisfied with kyiah’s service I think she’s the best worker they have there. Kyiah put just the right amount of everything in my bowl it was soo good and she had the biggest smile on her face when doing it could really tell that she was happy to serve me give that girl a raise!!!
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January 2024 by Stephanie Mcveigh
Came in to get food tonight. At least 6 people working (that can be seen) and only one person on the line. 645pm and there was food spread over the checkout counter-at least a 10 minute wait for black beans—four people behind me. The lack of teamwork and gratitude at this location was so apparent. I ended up walking out. I loved Chipotle when they first came out, but place has lost its flair. This location is just a huge miss.
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January 2024 by Sonya Shired
Food do be fresh at this one each time we
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January 2024 by Grace Bell
This chipotle is a disappointment. I visited the restaurant on several occasions and each time they were out of the fajita veggies. Ĺast night when I visited this location at 6:45 pm they were out of both fajita veggies and sour cream. I asked the young man with the locs who starts the orders how long on fajita veggies, as there were about 5 green peppers near the sink, he grinned and smirked and said that's done for the night. I'm not sure what was amusing but this location has been on a decline. The fresh drink fountain is always empty as well. I am a frequent chipotle customer. This experience is completely unacceptable.