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February 2024 by Stephen Menaldino
Worthless. Go to the Springfield Tmobile store!! They are one of the original Tmobile stores and are fantastic. Have been with T mobile over 20 years.
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December 2023 by Pavithra Grandhi Kalyanam
Nevaeh is the best person who actually helped me last Sunday to get new mobile. I really appreciate her efforts and dedication. Thank you very much!! You are the best!!
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September 2023 by Lois Hansen
Joe was extremely helpful and knowledgeable. He had great customer service skills. Joe went above and beyond to help me. Veronica was also ver pleasant. Unfortunately, 2 other employees didn't seem to know what they were doing, and one of them had an attitude that was disrespectful.
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August 2023 by G-Rock
I went in the store get a new phone to replace a broken phone. Craig, Veronica and Joe were fantastic and went above and beyond what could have been reasonably expected. I was able to get a new phone, upgrade my plan, save money and more. It was the best experience ever for me in a cell phone store. I recommend this location to any existing T-Mobile customer. If you are not a T-Mobile customer then now is the time to become one! Thank you Craig, Veronica and Joe!!
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August 2023 by Megan Udovich
Horrific Service! Just switched over 5 phones from ATT to TMobile. I had a question about switching a broken phone to another used phone I had in my possession. I was told all I needed was Wi-Fi and to switch SIM card. I asked if he could help and he said for $50 he could. I was struck by his rudeness. I said wow- I was with ATT for 20 years and was never spoken to like that! He said it’s $50 to help you because I should be selling! He then grabbed the phones, switched the SIM cards then quickly mumbled the rest of the steps. I didn’t hear a thing he said, I just wanted to leave. He was sitting outside at a table with no other clients on site. A complete disgrace!!!
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August 2023 by Deb Portone
Craig, Veronica, and Joe were amazing. They restructured our entire bill to save us around $150 a month. They were efficient and professional, and I would highly recommend using this location. 5 stars!
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July 2023 by E C
Wow! I was blown away by the service i received at this location. Jules was incredibly patient and helpful. He spent the time that it took for us to switch or service, update phones and even changed over our at home wifi. Highly recommend!
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July 2023 by Christine Benedict
Worst customer service ever! Every time I went in they were the most ignorant group of people that work there. The last time I went to pay my bill they told me they are now charging $5.00 extra? To pay a bill? I prefer to use a flip phone and the last one I bought from them when I switched from sprint was the biggest piece of junk. Do not buy a Alcotel go flip the buttons and texting are horrible and now the screen does not work. They wanted $35.00 just to switch it out with the same phone. Long story short I went to consumer cellular and in less than a half hour was able to buy a new phone that works much better with my same phone number (no activation fee)and got a great plan for a good price and most of all fabulous customer service. I stopped in the T-Mobile in chichester and I was able to pay my bill off and the people at that location were very nice and there was no extra fee to pay cash so maybe it is just granite run that was horrible. Switch if you can. Call and get your transfer code from T-Mobile and it is so easy to switch! Plus the Kaiso network was sooo slow and always a delay. Consumer works fast and connects immediately.
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April 2023 by Andrew Savinson
This is an excellent T-Mobile store, we were taken care of by Jim the manager who did a superb job of updating from a Google Pixel to a new iPhone 14, including moving everything over from the old phone. He stayed until a little after 8:00pm to get the job done! We appreciate the effort! Thanks
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April 2023 by Karen Naylor
Shouting out loud....run to T-Mobile Granite Run for your next phone. Knowledgeable, kind, patient and friendly staff. Excellent pricing and a welcoming environment. Hat's off to Po, Jim, and Joe for making the transition from AT&T easy and enjoyable-especially for a woman "of a certain age".
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March 2023 by jay gale
Jim made getting new phones seamless as can be. Very knowledgeable and patient for all of my questions. Will now go to this location rather than others because of Jim. Thanks Jim Media location is the Chick fil la of T-mobile stores
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March 2023 by Deja Young
HORRIBLE!! I had been in the store already for 10 mins without being greeted. Both reps was working but if you see a customer come in at some point speak and let me know you’ll get with me when your done not after me waiting for 10 mins. I told him I should of been got greeted he says nothing then when my turn come he say sorry once I addressed it again which is no excuse when I said it to him the first time he should of apologized. Horrible customer service
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March 2023 by Clementine Mottola
Tuesday February 14th, 2023Stopped in for my free t mobile Tuesday valentines day mugs. Employees were great. I love free stuff.
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December 2022 by Maureen Danielle Mercadante
Joe was our originsalesman. Excellent job.Went back in for exceptional customer service. Jim & Po could not have been any better. Knowledgeable, friendly, & professional.Thank you T- Mobile
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December 2022 by Loretta Pietrangelo
I bought a new phone and had wonderful service from Joseph and Jim.There were some problems finishing the transaction since my phone was older. They took their time and persisted until everything was resolved. They were a pleasure to work with I highly recommend this location.
