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September 2023 by Raymond Palladino ..
Took my Cadillac XT5 for a GM drive train warranty repair. Common GM problem - replace the thermostat. Chevy products have the identical failure. This thermostat failure confuses the car causing the ECM to send false error messages to other systems - such as the power steering. After wasting a day not even looking at the car, the service manager called to say that this was a warranty issue - but I had to take it to a Cadillac dealer, they would not honor the warranty. Hmm. They are a GM dealer. Cadillac is a GM brand. Then he told me they could fix the "power steering problem" (there was no power steering problem) for $350 . Reset the error codes etc. So either the service manager is incompetent (he should have known the power steering error was related to the warranty-covered thermostat) or unethical - looking to charge me $350 for a completely unnecessary and stupid service. Then they charged me $165 for a diagnostic fee. AutoZone does the same service for free. From this experience, I could not recommend this service department
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August 2023 by Cherraine Mkhokeli
Grateful for the help of James in the service department.
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February 2023 by Steve Bullock
Nice humidor
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February 2023 by John McCann
Prompt excellent service
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February 2023 by Maureen E.
My husband & I were very happy with our sales consultant, Moe Lugassy. He was informative about the car we were interested in & helped us with all our questions & concerns. I would highly recommend the dealership & Moe. We give him 5 stars out of 5 ..... Sincerely, Ed & Maureen Erickson
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February 2023 by Kathy M.
There's nothing like walking into a dealership intending to buy a $60,000 truck and being ignored. No one was on the sales floor, so we had to walk around looking for someone. Found a live person who said he'd find a salesman. Waited another 5 minutes, and no one arrived. So it's off to the GMC dealer.
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December 2022 by Justine F.
BEWARE OF BAIT AND SWITCH!!! I'm in the market for a truck. I saw a 2022 on Thomas' website for $36,865. I went into the dealer and test drove the truck. When I asked for numbers I was told the price on the website was incorrect and the cheapest they could sell it for is $45,060. I questioned it and a manager came out and again informed that this was an error and the website had already been updated. Here we are a day later and the price is still $36,865! Do not do business with these people. Bait and switch is illegal and I will be contacting the FTC!
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July 2022 by Matthew M.
I brought my car into service to replace a passenger side mirror was charged 360 for a part that was worth half that amount then had to pay 65 for installation and the dealership didn't even finish the installatio. I wonder if I'll get 40 buck in refund for installation of my own plastic mirror cover part that I already had. I recommend never going to this dealership way over priced I bet they charge 85 dol for wind wiper.