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February 2023 by Peter Cuva
If zero stars were an option, I'd choose that.I currently own 12 pieces of ECCB furniture (10 Adirondack chairs, 2 side tables). ALL previously came with free shipping. I've recommended their products to several family members & friends. Was always a big supporter of their products, until 2/24/23.2/23/23 - I started a web chat asking what collections qualify for free shipping. I was told by the customer service member the Outer Banks Collection. So my search began. It took a couple hours working with their customer service team to select a table and chair set for my family. At the end of that day, I even wrote on the chat response how pleased I was with their customer service team member. I thanked them for being patience while working with me to select everything, grouping table and chairs isn't straight forward through the website that's why it took so long.2/24/23:CRS E.D. 9:41am: Thank you for your order! Please review the attached order & freight quote confirmation. Freight Shipping w/ a Liftgate - $638.00 + $50.00 (items are lowered to the ground for you to unload from there).Me: I asked specifically "What collections have free shipping" yesterday through your chat service. I was told the Outer Banks Collection, which all of the items I selected fall under. I need to speak with someone else.CSR E.D.: My apologies, I got confused if you were asking about just the Outer Banks Adirondack Chairs at the time. I should have been more specific about what in the Outer Banks collection has free shipping, that is my mistake.Me: Are you telling me the chairs would still ship free, but a table is going to cost $638 to ship?CSR R.U.: Thank you for reaching out to us. My name is Rxxxx, and I work with Exxxx in ECCB OUTDOOR. We would first like to apologize for any confusion and inconvenience for the miscommunication about the pricing for your order. From what I can see there was some miscommunication in clarity about “ Free Shipping Collections”. Emily is our newest team member and is working through learning our items. Where I believe the miscommunication lies was in the chat whenever asked “ What collections have free shipping?” Simple mistake for someone new. Exxx'xx response for the Outer Banks collection was half correct, however we did not factor in that you were speaking of custom items versus our Outer Banks Deluxe folding ADK ChairsAt this time, we would still have to move forward with the quoted shipping for LTL. Both the Outer Banks Barstools and Picket table, the shipping would be $683.00. We do not have any control over the cost of shipping prices. The cost for your shipping is driven up by these two factors ( Oversized 7 Foot table/ and Location down South). However, if broken down by item, you would be paying roughly about $137.00 per item.Me: I'd be willing to pay $200 towards the shipping, don't need the lift gate. I need to speak with someone else.I get a voicemail from another CSR, claiming to be the manager. I email the thread. Please have Cxxxxx respond to this email chain.2:06 pm - ECCB The status of your order #43744 has changed to "Cancelled".Furniture is quality, but Customer Service needs improvement.
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April 2022 by Ed Oro
Easy to order! Great price and super fast shipping! Ordered two Adirondack chairs and they look great. We will try these out for a while and might buy a couple more. Thanks
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June 2021 by Ken Stafford
Very friendly and helpful people
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April 2021 by Simon List
Still waiting for my order. I understand delays due to Covid but they’re still advertising “get it by Summer”, maybe 2022
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August 2020 by Jim Beran
I’ve placed two orders with ECCB Outdoor, my first order was in May 2020; 2 × Harbor Collection Bar Stool with Arms & 1 × Harbor Collection Poly Lumber Round Outdoor Bar Height Table with Picket Fence Base, the second order in June 2020; 2 × Harbor Collection Backless Bar Stool, and I am extremely pleased! We bought the furniture for our 6th floor condo balcony, wanted durability and furniture we didn’t have to tie to the railing so didn’t blow down in the everyday coastal breeze, this balcony furniture achieves that goal. ECCB Outdoor pricing is fair and reasonably, the quality of the poly lumber, the construction and finish work of my furniture is fantastic, the best I’ve seen, and I shopped for over a year. The only suggestion I have is when purchasing from ECCB Outdoor, do a little online homework on LTL shipping rates, as shipping is not included in the price of the furniture. My first order ECCB Outdoor quoted LTL rates was $370 after doing my homework and emailing back and forth my final rate was $265. On my second order the initial LTL rate quoted was $295 (yes, a smaller order) again after doing my homework and few emails back and forth my final rate was $102. The rep claimed; “We do not make money on shipping. I shop all quotes around to get the best price possible” but I’m not convinced. All that being said; I would purchase from ECCB Outdoor again in a heartbeat! I would highly recommend their product(s) to a friend. In fact, I already have recommended ECCB Outdoor to two of my co-workers. Thank you ECCB Outdoor, we love our new balcony furniture!
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July 2020 by Jim Beran
I’ve placed two orders with ECCB Outdoor, my first order was in May 2020; 2 × Harbor Collection Bar Stool with Arms & 1 × Harbor Collection Poly Lumber Round Outdoor Bar Height Table with Picket Fence Base, the second order in June 2020; 2 × Harbor Collection Backless Bar Stool, and I am extremely pleased! We bought the furniture for our 6th floor condo balcony, wanted durability and furniture we didn’t have to tie to the railing so didn’t blow down in the everyday coastal br
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June 2020 by Edwin Caison
Received these chairs in timely manner. Assembly was quick and easy. These are very sturdy and beautiful chairs. So glad we decided on this company. We could not have had a better buying experience. Looking forward to years of enjoyment on our patio.
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May 2020 by Philip Forbes
Great quality and really beautiful stuff delivered in a reasonable amount of time even with Covid19. Could not be more satisfied.
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March 2020 by Marci N.
Kerry Voltz at East Coast Chair & Barstool has provided exceptional Customer Service for their Professional Quality Patio furniture. We are remodeling our backyard and the Adirondack and Harbor Collection chairs, side tables, and footrests not only look amazing, they are extremely well built. That seems to be the same comment that everyone that sees them says too. Love the feel, weight, texture, and colors of the furniture. Assembly was very easy and on the furniture that required assembly; they provided the hardware, clear instructions, and even the tools to assemble. We had one (1) side table that had a couple of defects, which ECCB was quick to acknowledge and process a replacement. The cushions (optional) are also of the same quality as the furniture and make to chairs "pop" and look so inviting. Thank you to all the staff for the communication, instructions, and great products. I shall be a returning customer and know my friends will too when they see your products. THANKS, Marci & Alex @ Quinta Nuevo Ranch
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January 2020 by Melissa Bebb
These are gorgeous! Faster delivery than promised, easy assembly, great quality!
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December 2019 by Sarah Gamble
The product is great. We love our chairs but mostly the customer service is impeccable. I would recommend ECCB to anyone looking to purchase very high quality outdoor furniture.
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October 2019 by David J.
Ordered Amish made hickory bar stools for our kitchen island in our cabin. WOW! Craftsmanship is wonderful! Quality of the wood use, assembly and attention to detail will last for decades. Shipping coordination was easy, a couple of emails, one call from the shipper. Manufacturing was custom to order and the chairs (See pictures) arrived 2-1/2 weeks EARLY. Great value, cost was better than buying in the Lakes Area of MN near our place. We'll shop East Coast Chairs before anyone else!
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August 2019 by Dermott Norman
When you see about a hundred Adirondack chairs around the Ritz Carlton property in Avon , CO, and you are in the market for one, you look at the label to see the brand.
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July 2019 by Chas Pitifer
4 chairs 1 lounge 2 benches Nice product took 3 minutes each to put together Received them in 3 days
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July 2017 by Jon O.
Great customer service, quality product and everything came when they said it would.