FedEx Ground in Harrisburg is a location that is not open to the public, but it serves as a central hub for package handling. Customers have appreciated the staff's helpfulness, especially when packages are delivered late or need to be picked up after hours. One reviewer noted that they were allowed to pick up a package until 7:30 p.m. even though the regular pickup window closes at 6 p.m., which was very helpful for an important package. Employees report that pay is good and hours are decent when it is not peak season, making it suitable for part-time work. However, some mention that the job is physically demanding and that management can be a concern. Concerns have been raised about delivery quality. A retired employee expressed frustration with damaged and improperly delivered packages, especially when outsourced courier services are used. There are issues with packages being left in unsafe locations, such as on the curb or in mailboxes, which is illegal and not in line with service standards. Management is criticized for not overseeing outsourced companies properly and for not ensuring adherence to delivery instructions. Despite these concerns, some customers praise FedEx for reliable early deliveries, noting that packages often arrive before the scheduled date, unlike other carriers that hold packages until the promised delivery day.
Been waiting on a package from Chewy now going on two days and still haven't seen it except it should be delivered 11/4 and was delayed next delivery date was 11/5 by the end of the day and it's still not here. I'll spend more time researching who will be delivering my package from now on out. Not happy with FedEx right... read full comment
May 2026
Tired of constant delivers that do not belong to me! Can NEVER SPEAK to anyone so they can come and get.. this is by far the worst !
April 2026
Multiple packages, lost damaged and delayed
Just horrible customer service and incompetence across the board. The disbatch to the drivers to management. Clowns running the show at this branch.
