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September 2024 by pashon bullock
Too many roaches, bedbugs, and mice. They need to call orkin pest control. Best thing was leaving they get zero stars from me
Unprofessional managers, never answered the phones
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July 2024 by Jodi Hopple Young
Shame on me for allowing my Mother to stay at this horrible place.
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July 2024 by Kris Thude
The staff at Oak Hill exceeds all expectations!
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June 2024 by april plaksa
My aunt had a great experience with this facility. Thanks to the great staff.
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June 2024 by Saboxat Baker
Never send your loved ones here, my aunt is in the rehab 2nd time in a row, we’ve contacted the facility countless times with no response, then have the audacity to send a bill for $8,000 for my 83 old aunt. 1st time around the social worker Julia called and said about changing her insurance to allow her to stay longer and get additional rehab, and she wouldn’t be responsible for out of pocket cost if she switched, so we agreed changed her from state insurance Aetna Medicare to straight Medicare A&B. She finally got released after many back and forth calls with the facility, the day of her discharge I informed Julia what time my husband and I were going to be there to pick up our aunt. We got there, a nurse aid gave my aunt a hug and there was no one else around to discharge or to sign her out, so we left. Next day we got a call that she needs to pick up her meds and officially discharge and I called them back left a msg with the nurses on what time would be best to get this done. No response. I emailed Julia regarding her insurance info, no response. My aunt fell, went to Hampden then discharged to Oak hill again which is a mile from where we all live, and it would be most convenient. Lauren emails me an invoice that she owes $8,000 from her 1st stay, and leave a msg for my mother in law that she needs her address to send the invoice and paper to sign to auto withdraw from my aunts account. I then emailed Lauren, twice, no response, and called her, no response. At this point this place is leading us to believe they are after her belongings with the poor communication thus far. I’ve even gone onto the website and sent my information in through the contact section for someone higher up to contact us. Oh, she also doesn’t have a TV in her room, and was told if she gets discharged then she’ll be responsible for the payment, and another nurse told her that her insurance would cover it all… what the heck is actually going on behind closed doors?
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June 2024 by Andrea Longo
The food was very bad they were given a list of my food allergies. Mayonnaise is one of my food allergies. They served me a chicken salad sandwich. The kitchen staff needs to look for people who have food allergies
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April 2024 by Alaina Lancaster
My grandma has been in here for over a week and is barely receiving any care and hardly any physical therapy, her and her roommate both went without breakfast two days in a row. My Grandma had to use the bathroom and she rang her call bell and waited over an hour until someone came and helped her to the bathroom. This was absolutely terrible place to be and I pray she gets to go home soon. I looked out in the hallway multiple times and didn't see anyone to try and get help for my grandma, there was a girl who wasn't an aide who tried to help and kept saying our aide was coming and she never came. This place is awful and severely understaffed if it takes someone over and hour to help them. And some of the staff was rude to my grandma who is literally the sweetest lady ever. This place needs reformed!
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March 2024 by Margie Lerch
This place is a dump , the food not fit for pigs,For breakfast they give you the exact same thing every morning Ice cold scrambled eggs,cold toast they melted butter won't melt into, cold oatmeal ,no sugar milk .They give me the same drinks with every meal .apple juice,and cold coffee , which,I do not drink.I told them and told them,it makes no difference.The help on day is great.,there are some problem help on second shift.My 2nd night here ,I listen to a man screaming for help for over an hour,I put help light on ,after an half hour no one came,I got in my wheelchair and went to see if I can get some help,When I went pass the RM.of the man who w screaming,he was hanging from tbed onto the floor.screamingno help around,I had to go to another hallway to get help for him.
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January 2024 by Jen H
Worst place to send your loved one for rehab . Seems they are trying to make him worse so he has to stay just to get all his money . Facility Drs override what family doctor says . Short on help sits in messed bed for hours before someone comes to help. Terrible food . Just not the same as it was when it was Frye Village .
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December 2023 by Angela Riegle
My Father James Riegle has just been admitted here.. Transferred my Hershey Medical Center. I am appalled at these reviews and am Praying you have correctedthe horrible situations that have been described here.
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August 2023 by Gelusee Sulli
Rehabilitation side....Mother came in on Wednesday night, no physical therapy for 2 days, received occupational therapy, but no physical therapy. Nothing to drink besides with a meal, of course you can't receive 8 full glasses a day if you eat 3 meals a day. It smells like urine. My mother rang the bell for over an hour to get assistance to the rest room, in which she decided to try herself and fell. She could've popped open her stitches or worse, it was 10 minutes before someone realized she had fell and assisted her up. That was the 3rd day of her being there. My brother went to visit my mother, one of the staff assisted him to find her room, and an empty liquor bottle fell out of her smock. It has taken over 5 hours and counting to have her discharged. Do not go to this place, room was filthy and took 3 days to clean the room.
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June 2023 by carolyn mitchell
Had relative stay and they requested to come back again. Relative was satisfied with the care that they received most of the time and they were comfortable. Place is clean, nursing staff does their best with the small staff. They need to improve on the food and the quality and quantity. Social workers need to improve on returning phone calls. This facility is better than most that I visited.
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April 2023 by Cora Agar
Staff refuse to contact the family members with any change. Lie continuously on patient status. No compassion. Social workers do not know how to advocate and preform their jobs appropriately. Nursing staff are rude. Administrator doesn’t understand their charting system. If you have a loved one there, get an outside representative involved. Otherwise, you won’t know if you loved one is alive and well, or deceased.
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April 2023 by John Flake
Cherl Bretz needs to be fired. She is a terrible human being and will NOT care for your sick loved ones. Today (4/16/23) I went to see my father that had a stroke and is in terrible condition and that's when I met Cherl. We started talking about my fathers condition and she said word for word "Hopefully one day I come in and he's gone, it would be better for everybody".This is totally unacceptable and there needs to be actions done because of this.
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June 2022 by Lila Allen
It was a mess when I first came here, nothing was done when I arrive. I came here to get rehab for my ankles I broke it. When going to the bathroom was a nightmare, had to wait sometimes over 2 hours for someone to come. Let's face it at my age 68 it's hard to hold it in, if you cough or sneeze everything will come out. I learn to use the wheelchair to go to the bathroom by myself it's faster. I still have to sometimes wait a long time for my pain meds. Things seem to get a little better when my daughter came up and put her foot down,she got some results, my granddaughter also came up to talk to them about everything to. I know they have others to take care of, but it shouldn't take that long to come to them. They are all nice, but some are so slow, but yet others can't do enough for you. Also some of thier food are horrible, whoever does the cooking needs cooking lessons, coffee can be hotter, I hate drinking cold coffee. There's was a lot of other issues, but I think they were taken care of.
