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January 2026 by Pat Glasz
My first 2 month of renting was great. They did a price match on the unit which was a 10 x 10 climate controlled not hard or far to get to and for the price it was great.. My bill comes for this month and I got an email saying due to maintenance, The bill would be going from $90. (116 with tax) to now 208 (That’s not including the tax ) When I was told they price match (Which they did the 90$) and lock the price, I figured they meant the price wouldn’t change, especially the third month of having it..Having the price lock turned into being told that they don’t offer price locks, even though that was communicated to me over the phone during the initial process. It is clean, The units are nice, and I understand maintenance going up but almost a whole hundred dollars? With it only being my third month there. (when I was told price lock ) If I had the rate off of cleanliness accessibility, I would definitely give it a nine out of 10. If I’m rating off of overall experience and communication and pricing Definitely a two out of 10.
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January 2026 by Coni Mrakovich
Office personnel pleasant and helpful. Everything is clean and in working order. LOVE the fact that theres lights in the hallways and unit. I can only speak for the 5x10. Would recommend.
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November 2024 by Ron Johns
Clean and secure but too high in cost
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November 2024 by Kevin Hummert
Easy to rent a space online. Stopped in the office to finish up the paperwork.
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October 2024 by Steve Leisey
Great place, easily accessible , friendly staff.
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October 2024 by Shelby Cayro
So far the process of signing up and receiving a storage unit has been very easy. I will keep all posted on how they perform over the next year.
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October 2024 by lisa fiedler
They are fantastic but they charge for overnight access.
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October 2024 by John Rozanski
After just two months of being a tennant they increased the rent over 10%.
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September 2024 by Sherie Wylie
The front staff was terrific. The storage unit was clean when I moved in and cleaned when I moved out. It’s a great location and would use it again if I ever need another storage unit.
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September 2024 by Cinabear
Happy with the storage unit, easy to get to, plenty of room to drive up to and I like that it's gated.
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September 2024 by Kasey Tritch
Communication has been awesome. I get to speak to an actual person! I was able to move from a small unit into a much larger space in less than an hour. Storage space is clean, well maintained, and feels incredibly secure. I was able to access a shorter passcode to cross the gate simply by asking a staff member. I'll choose Prime Storage again and again!
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July 2024 by Terry Shapiro
Renting and storage of the unit was seamless. I did, however, have some issues with poor communication when I canceled my rental. I gave a 2 week notice via email that I would no longer need the unit (I was storing my car for a few months while ! moved and traveled.I gave the date that I would be removing my car and then also called the morning I retrieved it and removed the lock. I was told everything was taken care of when I called, but then a few days later, was charged my usual monthly fee. When I emailed them, I was told that there was still a lock on the unit which was impossible since I had removed it at least 5 days prior. The manager did apologize and admitted that she inspected the unit right after my first email when I gave a 2 week notice and not since then (so of course it still had the lock on it).
On a positive note, the units are clean and the property is well maintained.
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May 2024 by Andrew Breining
Good storage, thanks for the free cart to use. Only giving 4/5 because of not allowing 24 hour access.
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May 2024 by Christine Vasiliades
Terrible customer service!I run a business and use the storage unit for my livelihood. A storage unit I've had for several years there and pay on time every month because it automatically came out of my account.Almost 2 months ago a spring broke on the door. You would think that given every door has more than one spring on it they would have a plan for when this happens.I Was told probably six or so weeks to get it fixed.I had products coming in and needed to get into my storage unit. Not only that, I'm in and out of the storage unit as I need it.They did give me another unit but the issue is I still need to be able to get into my other unit to put things in it and get things out. They had someone pop the door open a few weeks later at my request to grab some things that I needed in the moment.While the unit helped me in the short term, I now have my business things in two different storage units and had to pile even more into the new unit. I'm running a business so I have no time to stop what I was doing working in multiple different states and load everything into one storage unit by myself.Weeks went by and I tried to call to get an update. Spoke to a manager one time and let them know that there's no way I'm paying for a storage unit that I can't get into. I was told they would only comp half of the month. All told almost 6 weeks went by and then out of the blue I get a phone call telling me the spring is fixed with no heads up whatsoever when I was nowhere near the area. And telling me to get my stuff out asap like it was my fault the spring broke. No phone call or email stating that it would be fixed on a certain day or even week. I had to be the one calling constantly to find out when it would be fixed.For the last several weeks I've called both the customer service line and the office asking to speak with a manager.No manager has called and at this point it's probably close to 2 months. Instead what is happening is I'm getting a bill and phone calls from office staff along with an email stating that I owe my bill plus a late fee and they will cut my lock off and sell my items if I don't pay it soon. The items I use for my livelihood after my storage unitTerrible customer service. But maybe now I'll get a phone call?? Because if you lock me out of my storage unit that I do business with and or sell my items. That's not going to be good.
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May 2024 by Diane D
The original transaction went well. Then two months later they raised the price for no reason. Terrible business tactics. They should tell people that they will raise the price on a whim. Crazy
