-
September 2023 by Samantha Bordner
I don't remember the "managers" name but he totally screwed everything up for us switching back to Verizon. Then we were charged the $35 fee to switch everything over to our new phones but we had to do it ourselves. I will NEVER go back to a russell cellular Verizon location!
-
July 2023 by Brian Boney
Store hours are wrong ive been out front since 9 am and theyre not open its 9:35 now
-
September 2022 by Fay Richard
Helpful staff although the price of the phone charger was higher than quoted.
-
July 2022 by Pam Millard
DO NOT go to this store. I will never go back to another Russell Cellular. We upgraded my daughter's iPhone 11 and store never checked in her phone. We were told she got $800 for her phone. A few days went by and I did not see the trade in on account so I called the store. Nobody was answering so me and my daught each called non-stop until someone picked up. It was Nate. The guy we dealt with and he did not remember us. It was only 3 days later. I told him the iPhone was not checked in so he searched the whole store and found it hidden away in a drop ship box. He checked in the phone while I waited but the $800 was not showing. It was only showing $190. I called Verizon multiple times to get it corrected.
-
February 2022 by Jane Mulrooney
Blake was so helpful, knowledgeable and patient. He got my phone set up and found much needed info on repairing the screen on my old phone so I can transfer contacts etc. He also found a rebate for the new phone.
-
February 2022 by David Snook
Dealing with Steph seemed great at first, like all other reviews below. I even gave her a 5 star review for verizon. It was after the initial visit that things went down hill. She told meI was getting $700 back for my old phone plus another offer that they accepted in my account. First visit was may 2021, today 2-10-2022, I finally was able to get customer service to accept close to the same amount in my account. I was lied to. I tried reaching out over 10 times and stopped in 3 times over this period as I know people have busy lives too, and didnt want to be too much of an annoyance. I got no response and no update on where the money was that my account was owed, and more lies on why nothing was happening with the money.. this was a terrible experience. Thank you to the customer service representative from NC that helped get it sorted out.
-
December 2021 by Michael & Amy Miller
Very rude and do not know what they are doing
-
November 2021 by Jamie Hess
Are you looking to upgrade your phone, change carriers, add another Verizon device? Go talk to Steph, at Russell Cellular, in Mifflinburg. She made this often agonizing process so easy, and ACTUALLY ENJOYABLE!!!THANKS, STEPH!!!!
-
October 2021 by KingZlayeRZLoft
The customer service was absolutely amazing, they did an amazing job, very good people to have a conversation with..
-
September 2021 by Sherri Aurand
Called to see if they had in stock the phone I was looking for and Jess said they did. When I got there she had the phone ready plus several accessories that would work with the phone. No pressure at all and she was so polite and professional
-
August 2021 by Susan Welteroth
Steph was amazing! I wasn’t pressured at all to upgrade beyond the phone I decided upon. She presented multiple options for accessories and gave her honest opinion. Steph helped me transfer all of my data and stayed with me while it was completing. She made this visit hassle-free! Thank you!!
-
August 2021 by Bridget Maurer
I have experienced exemplary service with Steph. She makes you feel welcome and at ease. She doesn't make you feel stupid because you aren't tech savvy, she's truly an awesome person I reccomend anyone and anyone go to her store. Steph is truly a blessing!
-
July 2021 by Troy Kratzer
Had a great experience! Jennifer was friendly knowledgeable and offered us lots of options. Would definitely recommend !
-
May 2021 by Chris Martin
Jessica was very good and amazing to help me with my issue. I loved that visit for sure. She was very good at her job I am glad she was able to assist me. Her partner was awesome too.
-
May 2021 by Nova Lower
Jessica and her manager Jennifer were very pleasant today. They were able to fix my phone and upload the things I needed on the new one. They even fixed the screw ups the other person did. Hands down I will go back and see those 2 girls anytime!
