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March 2024 by Amerie Kennedy
This branch has gone completely downhill over the last year. When tellers need help with issues the manager does a disappearing act every time leaving customers waiting countless times I’ve seen this happen. I always had a good experience myself UNTIL I needed assistance from the manger she seemed annoyed she had to help me she reeked of alcohol and basically all but tossed us back out front to the teller. If something needs a manager the customer should get a manager this one seemed like she did not know what her job title was.I will drive to Stroudsburg now if I need something important. Funny how the survey never comes for the experience with her … the girls up front who have been there long term are always respectful and helpful despite getting 0 assistance from this lady
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July 2023 by russ bloomer
Atm has been broken for close to 2 weeks. Bank closed literally as I walked out of the atm vestibule.
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March 2023 by Daniel Conklin
I went in for a savings account a month ago and was impressed by the service received. Later on, I acquired a credit card and continue to be pleased with the service, professionalism and class of this office. The women here are well dressed, knowledgeable, and treat clients with respect. The best!
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March 2023 by Michelle
On February 6th 2023, I learned a teller at this branch did not follow Citizen Bank protocol when closing out an account (as simple as obtaining two forms of identification). In fact, the teller closed out my account and handed over my money to a fraudulent person. I’m still waiting for the bank to correct their mistake and hand me my money. I informed this branch of their mistake hours before the their fraudulent withdraw and issued bank check cleared. And I’m still waiting to be refunded.I was forced to give this branch one star in order to post my review.
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February 2022 by Robin Thompson
I would give ten stars if that were possible. Tracy went above and beyond to help us open new accounts. She had a caring spirit and showed genuine concern my sister’s questions were answered.Brittany finished up the process with the same kind care.They are both Rock Stars in our book! Thank you ladies. This is banking as it should be!
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June 2020 by Michaella Decker
Always a quick & easy experience, friendly & helpful staff
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February 2020 by M D
Always a quick & easy experience, friendly & helpful staff
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October 2018 by Robert Reynolds
I have always found that Citizens Bank is the type of organisation that tries very hard to help, especially when one needs it. I've been with them for about 20 years and as long as they continue on the road that they have carved for themselves, I will stay with them. It's a good road. Much better than any other bank that I have ever been with.
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November 2017 by B W.
I can't even begin to say how sorry I am that I went to Citizens Bank to apply for a mortgage. The loan officer, Gerard McDonnell was so unprofessional, unresponsive and gave me incorrect information every step of the way. I I decided to pull the mortgage application after he totally screwed things up - it cost me $650 (appraisal feel that I had already paid) and 3 weeks delay in getting a mortgage with a new company. I also complained all of the way up their consumer resolution center and got nowhere with their Boys Club - who covered for each other and lied. I spent so much time emailing the supporting documents, trying to get the $650 refunded but Gerard McConell and his supervisor, Thomas Knee both claimed untruthful situation for which they had no proof. Then, to top if all off, they "denied" the mortgage application instead of what I had been told would just be an expiration of the application. This has now negatively impacted my credit score but once again, the Boys Club prevails and I Lose. Stay away from these people at Citizens Bank and find another place to get your mortgage. What a shame and Shame on them!
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September 2017 by Nikki W.
We locked in a mortgage interest rate of 3.25% with .125% credit, for 60 days with Citizens Bank. However, when we received the closing disclosures for the mortgage, the interest rate was listed as 3.5%. When I inquired about this discrepancy, my loan officer, Maria Esposito, told me that there were utilization ratio issues (due to the fact that we were closing on our purchase before our sale, despite the fact that this had always been the plan), but that she had taken the needed steps to get the rate I had originally been quoted and had submitted all necessary documentation for approval of the originally quoted rate. My loan officer later confirmed via phone that this had been approved. We received the final closing disclosures the evening before our closing (which had already been delayed by Citizens), but the interest rate had not changed. I emailed my loan officer multiple times but received no response until I reached her by phone the next morning. She told me she was working on getting the rate adjusted as promised. However, a mere two hours before the scheduled closing, she informed me that she would NOT be able to give us the rate that had been locked in. She suggested postponing the closing on our purchase until after the closing on our sale (which was scheduled for less than one business day later). Because it was only two hours before the closing and we'd had issues even getting the seller to the closing table, my lawyer strongly advised against postponing the closing. Doing so would have put us in breach of contract, and we had no viable options for postponement or alternate loans at this late date. Citizens' bait and switch tactics left us with no choice but to close with a increase in the mortgage interest rate that amounts to about $30,000 over the lifetime of the loan. My loan officer loan officer told me that the best she could do was to refund the closing costs ($844, barely anything in comparison), which she requested to be expedited. I complained up the chain and it took months to even get those closing costs back, but Citizens basically told us we were SOL otherwise because we made the mistake of trusting what their loan officer told us over the phone and we had no written proof. This is clearly a company that couldn't care less about it's customers and I wouldn't even recommend them to my worst enemy.
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July 2016 by Michele Guidice
Always the most friendly and helpful. Banking here is a pleasure and really feel like there is a team working for you ☺.
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March 2014 by Edwin R. Balcarcel
I have been banking with Citizens for 15 years. They provide wonderful customer service and everyone who works there is very friendly. They are a joy to do business with.
