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February 2024 by Shane Comp
I purchased a used bmw from them that had a 30 day 1000 mile warranty. At approximately 800 miles the heater quit working and the battery kept draining to the point of not starting every day. Took the bmw into service they said they couldn’t fix the heater so it got sent to bmw. BMW fixed the heater but Troutmans garage couldn’t figure out the electrical problem. I was told to pick it up and if the battery drains again to let them know. The electrical problem continued the next day after I picked it up. It has since been at Troutman’s garage 5 times for the same problem and nothing getting fixed. The bmw was sent to a bmw dealer to get the problem diagnosed. They figured out the problem is the electric water pump. Troutmans refuses to pay to have it fixed. Even tho the problem was there when it was under warranty and never fixed. I have since gotten every excuse possible as to why they are not responsible for the repairs. This bmw was under warranty at the time of the electrical problem starting. I was also sold this bmw under listing as it was a car bravo certified vehicle. I would like to know exactly who certified this vehicle cause while it was at bmw they did a full inspection and gave me a list of $9600 worth of repairs that should be done. I also asked if I could speak with the owner Tad Troutman about the problem and was told by the service department that he doesn’t deal with these issues
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January 2024 by CJ Klinger
I bought my car here and it was the best car buying experience I've ever had. So quick and painless. And I love my Terrain! I just had it in to fix recalls and they got my car in right away and fixed it just as fast! So pleased with the service from this station!
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January 2024 by Jill Schreiber
The experience was very easy and painless. I appreciated the selflessness that Bump gave to me when my world turned upside down! He got me a new car in less than 24 hrs with all the paperwork done and out driving in 20 minutes!!
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December 2023 by Stefan Cleveland
The dealership and sales person kept to their word by not marking up cost of the Buick Envista that I have found other dealers do. The experience was easy and straightforward even though I live 2 hours away. I would definitely buy another car from Troutman and recommend them to family and friends.
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December 2023 by Fred Bellis
I needed new tires and Brian really helped me choosing the best tires.
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November 2023 by Bruce Carl
Clean and comfy waiting room Service reps are friendly and informative on repairs recommended. Service is on time and high quality.
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November 2023 by Joe M.
Everyone was very helpful and friendly they got us into the truck we wanted. I highly recommend the dealership to family and friends.
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October 2023 by Dan
Service department is always friendly, they take in your vehicle at the scheduled time and provide prompt service. No complaints.
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September 2023 by Tammy Sheesley
Mr. Leshko went above and beyond to help us with our trades and it was greatly appreciated. He listened to what we were asking for and made sure that we were happy.
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September 2023 by Makayla Starr
called the parts department looking for a manager and was rudely greeted by who i assume was a parts counter employee the woman was very short i asked for a manager and was told that they dont have one and when i asked if they didnt have a manager at all her response was " i already told you we dont have one" and then hung the phone up on me... poor customer service i wish i could give this 0 stars
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September 2023 by Wayne Boal
Sales team was very attentive, along with the title clerk was very informative. Nice to go to a personal dealership as compared to a assembly line dealership
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September 2023 by Johna Fogle
I bought my car 3 weeks ago, paid cash, and still do not have the title and can not get the plates for my car.
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July 2023 by Fan Huang
Went there for a key fob replacement. Staff are super friendly, and it took them less than 10 mins to get it done. Can't be more happy with my experience overall.
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July 2023 by Teresa Crum
Did the test drive and got approved fast. Bailey is a great salesperson and took the time to explain everything with my new vehicle.
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April 2023 by Vicki C
Buying the Buick Encore from Troutman’s, that I’ve been wanting for several years, was seamless, exciting and honestly enjoyable! Our salesman was so personable, down to earth, friendly and fun! We weren’t pressured into the purchase, which made us feel even more confident about our decision! No buyers remorse whatsoever! Customer service was impeccable!
