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June 2023 by Terevos
I had to get a tire taken care of and I'm from out of town. They're very nice to work with and took care of me. Very much appreciate their work.
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March 2023 by Kenneth Weaver
Dropped my car off with a flat tire. They plugged it after removing a screw in a timely fashion.
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January 2023 by Maria Vita
Very trustworthy and thorough business. I have had many flats that have been repaired -once when I pulled up around closing time. Sometimes they get very busy and I may need to wait to bring my car in, but it is always worth it! I feel safe and secure with their work. Thank you, Nick.Services: Tires
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October 2022 by Jon Pillion
My first visit thereFor inspection. Great professional staff. I definitely would recommend taking your vehicle there.
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September 2022 by Morgan Miller
Normally, I’m not one to write reviews. However, I took my car to Hess after previously having got it inspected there when my car started to have problems. I found that my car would turn on (AC/radio) but wouldn’t turn the engine over. Luckily, I got it to start and over to Hess where I dropped it off to get it fixed. A couple days after dropping my car off and hearing nothing, I called. After making the first effort to reach out I was told they would run a “charge test” on my car to test it but claimed they were extremely busy so it may be a while. About a week or two after that phone call, I was called again. Now, id like to preface that, a female college student, I know nothing about cars. I was quoted by Hess for an alternator, after telling me that the alternator was the problem. With their services plus the alternator my total came close to 700$. My alternator was then replaced and my car was returned to me. Not even a full week after being returned, my car started to do the EXACT. SAME. THING. After calling Hess, the person who answered the phone was rude and told me they could only fix my car on the 26th, which at the time was two weeks away. They also did not offer an apology or any type of refund for the 700$ part they mistook. After asking my friend who works on cars, he not only told me that the problem was my starter, but that I was extremely ripped off by Hess for my alternator, claiming it should only have been 300 Max. Im extremely frustrated with Hess and feel taken advantage of. I personally would not recommend going here for any inconvenience with your car, no matter how small.Services: Battery
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June 2022 by Wesley Boyd
Because of the receptionist's inability to relay the basic details of my appointment to the mechanic, the mechanic was not aware of what work was to be done and the parts needed for the repair of my car were never ordered. This unnecessarily delayed the repair of my car and I chose to collect it rather than miss another day of work. When I scheduled my appointment 2 weeks ago I was assured my car would be finished by the end of the day. When I arrived to collect my car I was not offered an apology, and they left it in their parking lot in neutral without the emergency brake engaged! This was a huge inconvenience and I won't be back.Service: Auto A/C replacement
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June 2022 by Jonathan Frantz
Can be a bit pricey but they do a good work
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May 2022 by Morgan Walters
Way overly priced. Was quoted 1200 for a new compressor, $600 of it was for labor. Called my mechanic from home, quoted $300 with $150 labor. Was charged $90 to check the pressure of the compressor, which they already did at valvoline for free. Will be taking my car elsewhere.Service: Air conditioning
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March 2022 by Philip Biechler
We take all our vehicles there for service great mechanics and service.
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February 2022 by Roy Mitchell
Great communication, fast service, friendly, and fair prices. I'll definitely be dropping my visits to my dealership and returning here instead.
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February 2022 by William Cole
Had an emergency repair issue that they took care of quickly and relatively cheaply. Very friendly and informative staff highly recommended
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January 2022 by Drew B Darby
Nick and the team are great to work with! Scheduling is always a breeze, and they provide great service.
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December 2021 by Mark Fortney
Always honest, fair and friendly. Very happy with the communication and service at Hess Auto Care!
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October 2021 by bluseman
Charge a very reasonable price to change your wheel and mount a tire for me
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August 2021 by Kyle Beltle
I had never used Hess's before, but was looking at buying a car in the Millersville area and wanted a mechanic to look at it before I bought it. The Google reviews were good so I thought I'd give them a shot. Nick was extremely professional and courteous. He had one of his technicians look my vehicle over and then gave me a rundown of their findings. I was very impressed and wouldn't hesitate to come back here!
