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March 2024 by Shelby Parker
Quick in and out. Doctor and the vet tech were super friendly
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March 2024 by Marie Proto
They definitely care about your pet. This particular pet is elderly. His name is Chester. Cutest little guy you ever did see. He's a cockapoo. Well Chester is getting old and can't see very well and has glaucoma We contemplated if he was suffering. The vet said that as long as he is eating and drinking and he gets around the house. Hell be quiet fine. This eased our pain for him. Plus he seems quite happy with his owner. So I felt the veterinarian is caring and understands what people go through with their pets.
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March 2024 by Justin Dalykas
Great place to take your pet. Staff here are always pleasant and friendly. I never hesitate taking my dogs here and they always receive quality care. Highly recommend for your veterinary care!
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February 2024 by Jessica Diaddigo
I don’t think I have enough positive words to describe my experience.My normal vet couldn’t get me in for weeks and my dogs health was declining rapidly.I called Banfield thinking I would get the same treatment and Denise (receptionist) was so kind and calm. This ended up being a euthanasia appointment so my first time meeting this team was when my heart was breaking.Emily the tech WAS SO AMAZING. She was empathetic, listened to my rambling, and did her best to reassure me and keep me calm while I said goodbye to my best friend.The Dr came in and was met with the same compassion.They really, truly cared about not just my pet but myself as well which is HUGE in the vet field. Sometimes they don’t just have pets as their patients but their owners as well.Thank you banfield. When I am ready for another dog I will 100% come back here for vet care
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December 2023 by Nicolette David
Dropped my puppy off for a nose drip at 10:30 in the morning was told it would take at least an hour. We are now 4 hours in and they supposedly “have her being seen now”after our second phone call. The quality of care is poor. There is convenience as far as their wellness plans, but at this point I’d rather take her elsewhere where and pay for better care than this. If I could give a 0 star rating I would. Absolutely horrible.
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December 2023 by Amber Flees
I'm going to start off by saying, if you have been having issues and can't find a vet that cares or wants to diagnose your pet, then this is the place you need. This is our third vet in an attempt to find anyone who would bother to help my German shepherd. He's a classic case of allergies and chronic ear infections. We knew he had allergies, but no one would help us with them it was always "he's probably allergic to his food; he's probably just allergic to chicken; change his diet" all of which we did with no success. We would spend around $300 per appointment just to have his ear infection addressed. Like clockwork the infection would come back a week or two later, if it even went away at all.At my very first appointment here they took the time to explain and also listened to me explain his condition. Of course, we couldn't actually find out what he's allergic to. Testing like that is very expensive, complicated, and usually there are still undiagnosed allergies. We did already know that. However, they offered us a daily pill or monthly shot to alleviate his symptoms. They also noted he has a skin infection..which again no other vet bothered to even let us know or help us with. For the appointment, a month of allergy medication(pill form), medication for his skin infection, and an updated rabies vaccine for my 92lb dog the cost was about $330. We will be back with our other dog and to continue the extensive care of our GSD. Thanks so much for giving me hope in providing my dog relief.I am incredibly grateful for them being so invested in my dogs care and being the only place to actually help me instead of mentally scarring my dog and taking the little money I have to do the bare minimum.
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November 2023 by Lori Ferry
Great vet and the front end staff are great and very helpful.
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November 2023 by Marilyn Gray
I had my three cats seen as new patients. My cats are skittish as they are all rescues and two were feral. They did great with the staff for not knowing them. The technician took a lot of time with me letting me tell them about each one.
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October 2023 by lee doran
If you care about your pet take your pet elsewhere terrible customer service. They made an appointment then claimed up and down I didn't have an appointment. Will refuse to allow you to talk to Anyone in management.
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August 2023 by Brenda Deaner
The vets and the vet techs are amazing. My baby has high anxiety and they worked with us and her. I'm so grateful. And they accept care credit!
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August 2023 by Timothy Dean
Always treat my pets like they are the only ones there!! They follow up and always help get you an appointment if you have a problem.
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June 2023 by Debra Fantone
Terrible place to take your dog.You leave dog can't go back with the dog. They call 3 hrs later. Unacceptable. Took dog back again had a hot spot as first visit. They never cut hair under neck where wound was or cleaned or put ointment on the first time. Dog was very sick for days. Won't go back.Grooming you leave dog at Petsmart3 hrs later is pickup.This place too for grooming is unacceptable. Very unhappy with this so called animal hospital. Will find a new vetBoth vet and grooming say short staffed. Unacceptable this was my friends dog.
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April 2023 by Rob Milnes
I've been going to Banfield for years. The staff is nice. And it's great that you can move between any of the banfiled branch.
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March 2023 by Portia Shondelmeyer
I have been looking for a place to get my dog neutered for months now. This was one of the only places scheduling appointments. We were quoted $370 for the neuter was was fine. Red flags started going up when we the staff continuously tried selling us on the "wellness plan" for $70/month after we said no multiple times. Then we learned we could not go back for the exam with our dog. He was yelling, hacking, and crying behind the door the entire time. When they were done, the tech came out to tell us that the neuter would be $870. She couldn't tell me why they told people $500 less than that and she also could not tell me why the wellness plan was so expensive. Any time any questions were asked, it all came back to the wellness plan that we specifically said no to several dozen times throughout the visit. Will never be back!
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February 2023 by Brandi Blazier
Banfield Monaca has such caring staff. Always pleasant, helpful, thorough and willing to assist and answer questions. Their dedication in times of staffing shortages and commitment to our pets care is so appreciated. Thank you!
