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June 2025 by Tammy Landers
We stopped in about pool steps, Jen was to calling the company about prices and get back with us. It never happened a called them back 2 weeks after not hearing nothing from them. We argrred and they ordered the set. Was going this Saturday to pick them up but called before going and they only got half the ordering. Was told they were going to pick the rest up last night. Waited for them to open called at 12:30. They didn't go get them. Was told they will try this week to get the rest of the steps. Not waiting any longer ordered from Amazon they will be here in 2 days.
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June 2025 by Rebecca Quigley
Excellent service. Jan is knowledgeable and easy to communicate with . I appreciate her and highly recommend this business.
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May 2025 by Nicole Dougherty
Great service super friendly and helpful. Very knowledgeable I will be back for my future needs. Thank you for great service.
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May 2025 by Denise Conner
Gotta love Jan! She knows her stuff.
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October 2024 by Evan Snyder
Dont park in dollar trees parking while shoping there. The owner of this pool store will eyeball you down then back away when you ask what the issue is. First word could be A helllo not question someones purpose and be a standoff
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July 2024 by Kerrianne English
Jann is the nicest woman- she's earnest and always there to help, however she can.
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July 2024 by Amy Amy
Best customer service. I would not use any other pool installer or supplier.
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April 2024 by Robert McClean
I know nothing about pools so thank goodness for these folks. Never steered me wrong.
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August 2023 by David Woodling
Great Personal Service with alot of Parts,,and Supplies.
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June 2023 by JAMES ULIZIO
Have what you need
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March 2023 by johnny wakefield
Very nice people, helpful, nice
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March 2023 by King Cuff
On 11/22/2019 I went to get a water test for my hot tub. Worst customer service I have experienced in years!!! I had my water sample in hand and was told if I don’t buy chemicals I would have to pay $25.00 before she even tested my water!!! Her customer service was unprofessional in my opinion. Very disappointed!!! In my opinion they are money hungry and must not have a significant profitable business!!! So if she said I needed 20 chemicals was I supposed to buy each one??? LOL. I have visited several pool stores and never was told about a fee for testing water. Bad business practice. That is not how you retain customers. Shout out to Hopewell Pools for great customer service. Unfortunately they closed for the winter. I was trying to find another place to go in between seasons. It has been over 10 years since I last visited this store and won’t visit again, nor will I recommend to others. I also need a part for my sand filter but due to poor customer service I didn’t get that far. I advised her I was going to write a review. Tried to blame my attitude when she is the one who was unprofessional........... PERIOD!!!Again the greeting I received was pay $25.00 before she even tested my water. Bad mom and pop shop in my opinion..
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March 2023 by Nick H
The young lady that assisted me was a pleasure to meet she was more then helpful and extremely friendly thank you for such great service ??
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March 2023 by Denis Sutter
Great place for all your pool needs! Service was great too!
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August 2022 by Robert Purvis
I absolutely love this place. Not only are the extremely helpful they knowledgeable as well. They made my experience enjoyable and as self explanatory as possible
