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February 2024 by Leeanna Kirkland
I am very disappointed with the Monaca T-Mobile Store as I went in to look at upgrading my cell phone which I did purchase. She also assumed that I wanted all the accessories and told me I needed them. The associate also up sold a device in stating it was free without informing me of activation fees and the monthly service fee that would be involved with getting a new device. When I got home and looked at the charges on the receipt realized this was not free. Went back to the store less than 3 hours later and then was charged a restocking and they are argued in the store with other customers present about the so called free tablet and the restocking fee. I will be very careful to never be in that store again. Store number #4649 in Monaca PA on Wagner Road. Only giving a star because it won't post without it.
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December 2023 by Jimmy “Jimmy Jam” Mason
Seth took care of me and I couldn't be happier with the service and phone.
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December 2023 by Katlyn Stark
Love everyone’s energy here!!!
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November 2023 by Disoriented
Had a good experience with this store, honestly. Amanda was the nicest worker and I can tell she's ACTUALLY serious about her job. Nice environment too, I could honestly stop there anytime I get crumbl!
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November 2023 by JD Fawley
The assistant manager told me i could come back and talk to the manager ralph when he got back from vacation and had enough time from when i bought my phone to do so. He lied to me and then when ralph called him he lied to ralph. I feel like I was at a car dealership, the person who was nice to me to get me to buy was rude when I came back in. This is not a corporate store. If you want to switch to Tmobile go to cranberry. They are corporate and explained everything that the monaca store wanted to hide.
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November 2023 by Val Burgess
The staff was so great at this store Amanda helped me pick a phone nd plan would so tell anyone to go to this store over others
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October 2023 by Ellie Ness
One of the standout features of this store is undoubtedly the incredible staff, and in particular, the manager, Seth. Let me tell you, Seth is an absolute gem! His professionalism, knowledge, and dedication to providing top-notch customer service are truly commendable. He went above and beyond to assist me with all of my questions and concerns, making sure I left the store with a smile on my face.Seth's expertise and patience in explaining the various T-Mobile plans and options were greatly appreciated. He took the time to understand my specific needs and tailored a plan that suited me perfectly, all while ensuring I got the best value for my money. His attention to detail and willingness to go the extra mile truly set him apart.The store itself is well-organized and clean.
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October 2023 by Anna F.
The manager, Seth, gave me replacement router. I was to get a return label. I waited about a week never received. Checked my account and discovered that he actually added another line without my permission( second time now that store has added a line without my knowledge) Waited another week and phoned T-Mobile. Explained what was going on. They were shocked at the experience as that is not their practice. Was told to take it in. I did and Seth was completely rude and unhelpful. Refused to take router back. When I said to him you haven't apologized for you have done the responded with, "I don't have to apologize, I didn't do anything wrong" Even after I show him the line he added. Whaaat????Placed a call and customer service emailed me a label. Problem resolved ? No. It gets worse.A week later we had no internet service. He cancelled our account completely. I launched another complaint. This is ridiculous. So I had to get everything restored including our discounted plan. T-Mobile has not reached out. Not sure an apology is good enough. Been with T mobile for ten years. No more. Don't go to this store or at the very least don't deal with Seth.
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September 2023 by Cheryl Leo
Steve was wonderful in helping us with our new phones and getting everything set up for us.
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September 2023 by A. Cantu
Ralph the manager is very unprofessional and should not be a manager at all.He is rude, not willing to help and his appearance as a T-Mobile manager is not acceptable. I would not recommend coming to this location.
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September 2023 by Richard DeAngelis
Steven was vety helpful and knowledgeable im definitely going to go back great service
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July 2023 by jeffrey williams
Awesome staff professional service,go to for all your phone services, Ralph is the best...
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June 2023 by Lori Hayes
I had a good experience thus last time I was there. James was knowledgeable and very friendly. Other times I have gone here were fine too. Clean store.
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May 2023 by John Walker
I don’t mean to single this location out. It’s T-Mobile I have a problem with. Before T-M swallowed Sprint last year, we were Sprint customers for many years. We hadn’t upgraded our phones for over 3 years, and went to renew our phones and our service, but what we were offered was laughable. We were apparently penalized for waiting too long to upgrade, as we were told our phones were too old to be offered a reasonable deal on an upgrade. Between my bride and me, we were expected to front over a grand for new iPhones. Thanks, but NO. We are currently poking around for a new cell phone carrier. Bye-bye, T-Mobile.
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May 2023 by Louis Shirilla
I went to the Monaca T Mobile store to switch from Verizon. Ralph was very helpful and patient. He answered all of my questions during the hours long process to switch carriers. I can now use my phone at my house, which I couldn't do previously with Verizon. Thank you T Mobile and Ralph.
