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December 2023 by Cory Commisso
Luke was very helpful. I had to get my phone screen replaced without insurance. He made sure I was getting the best deal possible and performed the service quickly. Very positive experience, I will be coming back if I need tech repair work in the future.
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December 2023 by Virginia Matiko
Took too long. If they would have looked at the laptop on Monday they would have known what to do sooner. But they waited 8 days just to look at it. And lost my wireless usb for my mouse. Computer is still slow but works, so I'm grateful for that. Had to get a flash drive from Walmart so my docs and pix could be saved. You sell accessories there, why not flash drives? Appreciated the employee getting it done in just hours after getting the flash drive and the employee willing to wait for me after closing time if necessary. (it wasn't). Price was right too.
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December 2023 by Nee Nasty
I took my PlayStation 5 to get fixed and I had taken it the week of thanksgiving and I understand it was the same week of a holiday but they told me it would only take a few days like 5 days it’s almost been 2 weeks and everytime I go in to ask if my game system has arrived they keep telling me it’ll be here tomorrow and I’ve gone to the store for a week straight and they can’t seem to tell me where my PlayStation is and when I’ll have it back but I was told yesterday that it only takes a day to be shipped and it’s almost been 2 weeks someone’s not doing their job ?
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November 2023 by Brandon
Made an appointment. Tried calling ahead to make sure I'd be able to get my phone repaired, no answer. Went to my appointment. Was told that they were too busy to fix my phone. Why even allow people to make appointments then???
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October 2023 by Joe X.
Never once have I written a review before. DO NOT TRUST THESE ASSHOLES WITH YOUR PROPERTY. I had dropped off a ps5 to get fixed when I was home from college. It was ready a week later so I had my mom pick it up and meet me half way to my college to drop it off. They returned my ps5 but decided to keep my power cord and hdmi cable. I then nicely asked them to mail it back to me and they agreed. 3 days later I call back to see if it's been shipped and their "manager" tells me they aren't shipping anything nor are they refunding my account. He said if I wanted it I can drive the whole way back and get it. Not to mention he got into a screaming match with me. WORST SERVICE PROVIDER IVE EXPERIENCED.
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October 2023 by Keeshia Ingram
These guys are great!! Friendly, professional, timely and customer service oriented. Luke was awsome, he made my repair effortless, no receipts, just looked me up and went to work. Repair done within a few hours. Will definitely come back for repairs, but I doubt it because it was well done (iPhone 12pro max screen crack). Signed up for the home tech plan too. Well worth it. Thanks Luke and Dylan!!
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October 2023 by Tara Work
I’ve utilized the repair services multiple times to repair my kid’s iPads and I’ve always had the best experience! All the staff are super friendly, kind and patient. They always explain things in detail and provide realistic turn around times.I actually switched stores from the Robinson location to Monaca because the customer service and experience was so much better!
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September 2023 by Zackary Gray
The two men that helped me were amazing. They quoted a price and I later paid that price. My phone was fixed in a bit under 3 hours. Save me from paying triple just to pay off the phone and start a new one
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September 2023 by Matt W
Luke was excellent. Not only was he knowledgeable, he communicated his progress throughout the repair. Thanks!
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September 2023 by Krys Gray
These guys are life savers! Got us in right away, fixed the phone within 3 hours, and charged exactly what they quoted. Both of the people that we talked to were polite, knowledgeable, and just overall pleasant.
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August 2023 by Chris Sprung
Quick and easy process. Got my phone screen ordered, delivered, and installed in 3 days. Scratches were superficial, so no urgency on my part, but these guys did what another store could not. Appreciated the quick, courteous service.
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August 2023 by Joe Molokach
Luke got my phone screen fixed same day. Said it would be fixed by 2, didn't have any way for him to contact me, so I showed up at 2 and my phone was fixed. Very happy customer.
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July 2023 by Owen Wolz
Luke was very nice and friendly which made the experience and service really good.. we needed 3 phones to get a battery replacement and he got it done in the same day. Highly recommend
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July 2023 by Stephanie !
Luke and Dylan are awesome! They are both very friendly and helpful. Thank you for fixing our phones. We appreciate you and your kindness.
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June 2023 by Reese Howells
Luke N. has it figured out at the Monaca PA branch. He had to swap my phones internals 3 different times due to Samsung being Samsung and unforseen circumstances. He kept his cool and was very respectful about the whole situation. Both him and the other gentlemen in the store were professional as well as courteous to myself and other customers. Dealing with people sucks, dealing with people who have broken phones and want them now sucks more. These guys did awesome.
