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January 2024 by Elizabeth Scott
Monroeville store employees were all very nice and helpful… except the manager. She was not helpful, rude and made the experience poor.
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September 2023 by Marie Rochelle
Associates are very nice. Very welcoming. Store is very neat and organized.
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April 2023 by Ellissa Thomas
Amazing store super nice workers!
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January 2023 by Riah Beauty
Ok so since they wanted to delete my post I’m going to post it again this location is rude and disrespectful they need to educate their employees on how to respect everyone just because I’m a POC doesn’t mean that I should be treated less than. The cashier that I had was rude and disrespectful and kept rushing me didn’t ask me if I wanted to put in my phone number or use coupons she was very disrespectful she is the older woman with blonde hair
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August 2022 by Kaitlyn aung
this monroeville mall bath and body works store employees are rude. i went there to make some christmas item(i bought them from SAS middle of june .but i could not stand some christmas items scent so i went there and tried to exchange. the employee did not let me exchange because my items was on sale price so she told me i have to find the items which are on sale . all i knows is all items can be exchange no matter sale price or not. fragrance to fragrance lotion to lotion shower gel to shower gel all customers can exchange. BBW frequently have sale events like $5:95 for body cares so then i bought this on that day and the next day sale events end and tried to exchange the price will goes up regular price . so they will tell me i bought it for $5.95 and do i need to wait next sale event to get exchange ????? worse customer service ever and never easy to get exchange light items mist to mist lotion to lotion they rude and they dont let customer exchange easily. also whenever shop there the employee look non-stop to customer not to give service just to look if someone steal or not. so annoying . i wont shop this location again never ever. they treat customers(me) like a trash and not like other location .alots of locations have great service and very easy to exchange all light items no matter sale price or regular price can still exchange mist to mist ... i will report BBW customer care center about this place soon. how they treat customer like a trash and never easy exchange all light items . I wont shop this monroeville mall BBW again !
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July 2022 by jayden aung
this store really need educate how to customer cares . i never have any problem with other different places but this store employees and workers are very rude and not get easy exchange. i called customer service for only this store. i have been bbw loyal customer i uploaded photos of my stuffs from bbw so u will see how much i loves bbw but NOT THIS Store monroeville mall. they are very rude when u tried to exchange products they will tell price are different and can not exchange. i called BBW customer service and asked and customer service told me i can exchange light products like body mist to body mist, lotion to lotion .3wick candle to 3wick candle no matter prices are on sale or not.. every customers can exchange but this store did not allowed me to exchange body mist to body mist lotion to lotion and the price is different so i bring my items back to other stores and all other stores very friendly and caring to customer what need and easy exchange no matter price higher or lower can still exchange body mist to body mist. but this Monroevill BBW employees treat customers rude and did not care at all when u tried to exchange. i did call customer service and report this already . i wont ever shopping at this store again. remember NO customers, No business . customers care is how much important in business they dont know or they dont care ..so i wont shopping this place as long long as i lives here and i will tell my friends coworkers and my relatives to not shop this monroeville mall BBW again . any other locations are very friendly and they already have educated how customer important. Sorry this place employees treating customer (me) like a trash and did not let me to exchange easily. i wont shopping this place again . i post photos to see how i have been loyal customer to BBW. this mall BBW employees need to educate how to treat customer.
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July 2022 by Aeryn L
Not a fan of this location. I came in earlier to shop the SAS and it was just okay. The product selection was decent, but the employees were rather dismissive. No one welcomed me into the store or offered me a bag. Cashier was rude. If this location's conversion is low then i can see why.
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May 2022 by Srikar Phani Kumar Marti
As usual, smells lovely. It draws you into their store. Their recent offer on the pocket hand Sanitizers is good and very useful.
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March 2022 by A Google User
Staff is always super helpful and friendly every time. Nick and David are both fantastic. I love when they have the candle deals going. Definitely recommend this store!
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March 2022 by Dule Shareef
Lovely smelling lotions can get pricey tho
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March 2022 by SnappingTurtle801
Always smells good in there.
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February 2022 by Melissa Geffert
Employees super nice and helped well. Good day at the mall.
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January 2022 by Chanel M
Ohhhhh the delicious scents... You only go in for one set and come out with 5 ?. It's worth it because they smell soo good.
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January 2022 by Terri Whicker
Great place to walk around in and buy handgel and body spray and candles
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January 2022 by Nicole Q.
I was standing in front of this store with my new born baby and my 13 year old and his friends were getting some nice stuff I was watching them but my baby is allergic/ sensitive so I'm standing so my I can say yes or no to what I wanted, and this very rude employee as my teen was leaving the store and showed me what was in the bag we were about to start walking and the employee said we needed to move because we were blocking the entry witch is a very big entry way mine you, I said we are leaving that's just crazy to say something. Adding a pic of this employee very disappointed in how I was treated.
