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March 2024 by David R.
Decided to go to BB Monroeville location as I've been wanting to get some iPhone charging cables and a new external drive for my laptop. Could have easily done it via Amazon, but whenever possible I'd like to support local businesses. When I arrived was greeted at the door by a lady stationed there who asked me what I was looking for and if I needed any help. Told her I should be good. She was very pleasant. Charging cables were somewhat picked over, but I managed to find what I needed. Took me just a minute to find the external drives and I'm not all that picky and was able to find something that suited my needs. When I went to the checkout line, a girl/lady told me she could help me and I walked up and asked her how she was and she said fine and proceeded to check me out in a rather Curt and rude manner. I always try to be so careful to respect the folks at retail establishments asking them how they are such. She was quite rude didn't say thank you, so I didn't either but then she proceeded to tell me that I was welcome. Seriously? Look Best Buy, I went out of my way to drive to your location to give you the business business instead of Amazon, but I'm honestly treated nicer by the Amazon online system that I am by your employees, or at least that employee. Better figure it out soon. Not sure I'm coming back.
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February 2024 by Edwin Lancos
Well I had to return a receiver that I got online and they wouldn't credit my charge card back they would only give me a store credit ! Not very happy about that ?
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February 2024 by Mazi
Wonderful place & they always have everything that I'm looking for!
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February 2024 by Snow nep
They have great customer service
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February 2024 by João Paulo Soares
Good options and good prices. I recommend!
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February 2024 by Brian Hochberger
Sold me a Hisense 75 inch tv. Pure junk. Spent almost 700. Waste ofmoney
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February 2024 by David Brant
It was ok they waited on me quick and the sales person explained everything and I was happy what I bought
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February 2024 by Joshua Baker
We went for some ethernet cords and the people at the front directed us where they were. We also got a computer monitor and a friendly associate helped us checkout and offered us a 4 year warranty for a reasonable price.
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February 2024 by Jbird
The people are very knowledgeable and patient. They explained all the tech I didn't understand. Happy with my purchases and rewards.
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February 2024 by Grant G.
Always an easygoing time at any Best Buy. Had a return that I got a family member as a gift, was able to return it due to the sound not operating correctly, traded up for a couple bucks more at checkout and was out the door in under 20 minutes.
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January 2024 by Shawn Krumpe
Ordered a Galaxy S22 Ultra Cell phone, was supposed to be received within 3 days... by day 5 they hadn't even sent it. On day 6 they told me it was backordered and may not be available at all. Why wouldn't they tell me this prior to ordering it? I filed a complaint with the Bureau of Consumer Protection for deceptive trade practices. The phone was never available, they just want to get you hooked. Guess what, when they told me it wasn't available, they offered to sell me a different phone... Never again will I shop here. This isn't the first problem I've had with Best Buy.
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January 2024 by Deanna Taylor
Great place and service for electronics and appliances.
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January 2024 by Holly Pezek
I've been to this location a few times. Plenty of staff, but no one ever asked if we needed help. Maybe because it was right after the holidays, but the video game section was definitely bare. A lot of appliances to include smaller house hold items like hand mixers, blenders, kitchen aid mixers. Health and beauty aid items like hair dryers, straighteners, and even red light for skin care. I went here to have my automatic car starter installed. The gentleman was quick and very nice. I walked around the mall while he did the install. He called me to come pick up the care and walked me through using it. Definitely a very great experience and only took a few hours. Not too many Best Buys do installs.
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January 2024 by larry weidman
Perfect experience with online purchase and pickup.
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January 2024 by k J
The Staff was very helpful.